Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city.
Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz.
Belmond Mount Nelson Hotel has long been regar...
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Manage, coordinate, and maintain the calendar of the General Manager - including appointments, meetings, and travel.
Screen and direct phone calls for the Executive Office.
Make travel arrangements for the General Manager, and the Executive Management team from time to time.
Responsible for organising internal and external meetings on behalf of the General and Hotel Manager, ensuring all necessary requirements are made.
Monitor and respond to incoming communications to the office of the General Manager, including phone calls, emails, post, and walk-ins.
Serve as a link between Executive Office and Departmental Leaders to promote inter-departmental communications.
Manage guest and client relations on behalf of the General Manager; while ensuring you act as an 'extension" of the GM.
Assist with project management for the General and Hotel Manager to ensure project goals are met within given deadlines.
Provide project updates on a consistent basis to relevant stakeholders.
Coordinate all relevant monthly management meetings for all Department Heads and ensure minutes and action outcomes are distributed and followed upon.
Provide secretarial support for meetings as and when required by the General and Hotel Manager, including drafting, and circulating meeting agendas, preparing minutes, communicating meeting reminders, confirming venues, and arranging refreshments.
Be aware of all VIP’s – both in house and arrivals.
Ensure that you adhere to the Leading Quality Assurance standards for Reservations.
To carry out any other functions and responsibilities as directed by the General and Hotel Manager.
Stay up-to date about room rates, current promotions, offers and packages.
Ensure that long stay and regular guests are acknowledged, and their preferences are actioned and retained for future stays.
Requirements
What You Bring:
Previous experience in a similar role – advantageous.
Previous experience in luxury hospitality, advantageous
Good oral and written communication skills.
Ability to follow instructions & work independently when required.
A high level of professionalism and confidentiality/discretion.
Tact and diplomacy.
Excellent administration skills and organisational skills.
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