EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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We are seeking a professional and customer-focused Inbound Call Center Agent to support American clients with commercial auto insurance and billing-related inquiries. The ideal candidate will deliver accurate information, resolve issues efficiently, and provide an outstanding customer experience on every call.
Responsibilities
Key Responsibilities
Handle inbound calls from U.S.-based customers regarding commercial auto insurance policies
Assist with billing inquiries, payments, refunds, and billing discrepancies
Explain policy coverage, invoices, and account details clearly and accurately
Update customer records and document call interactions in the system
Resolve customer concerns while adhering to compliance and service standards
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