Executive at EXL South Africa

Job Description

• We are seeking a professional and customer-focused Inbound Call Center Agent to support American clients with commercial auto insurance and billing-related inquiries. The ideal candidate will deliver accurate information, resolve issues efficiently, and provide an outstanding customer experience on every call.

Responsibilities

Key Responsibilities

• Handle inbound calls from U.S.-based customers regarding commercial auto insurance policies
• Assist with billing inquiries, payments, refunds, and billing discrepancies
• Explain policy coverage, invoices, and account details clearly and accurately
• Update customer records and document call interactions in the system
• Resolve customer concerns while adhering to compliance and service standards

Qualifications

• Graduate 1 - 3 Years