Executive at EXL South Africa

Job Description

• Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
• Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision.
• With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment.
• If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Responsibilities

Responsibilities are not limited to the enclosed 

• Interact with motor insurance customers through chat / telephony channel to address customer needs and queries               
• Assist with customer policy change requests ensuring their needs are met and their journey is slick and efficient                   
• Deliver high standards of product knowledge and service to ensure customer-centric values are achieved                   
• Meet all assigned targets in accordance with the prescribed SLA and internal standards
• Ensure that the quality of each transaction complies with the predefined parameters, as defined by Process Excellence                           
• Deliver a seamless customer experience explaining policy principles in a jargon-free way, building customer understanding of the protection they have to ensure peace of mind
• Identify areas of self-development and work with leader and team mates to achieve set goals
• Ensure adherence to the established attendance schedules       

Qualifications

Minimum Requirements: 

• Grade 12 (Mandatory)
• 12 month customer service experience
• Soft skills & Telecommunications experience
• Computer Literacy (MS Office, Social Media, Online, Navigation) 
• Good articulation of the English language (Spoken and Written) 
• Some post High School education preferred
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with policyholders
• Contribute to an environment of accountability, collaboration and teamwork
• Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
• Able to commit to the entirety of the training program and work within a structured operation environment.