Executive Head: Organisational Effectiveness and Change at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Executive Head: Organisational Effectiveness & Change role is based within the Vodacom Group HR team and leads the Group’s organisational effectiveness strategy across Vodacom’s Africa footprint (South Africa, Egypt, Safaricom, DRC, Tanzania, Kenya, and Lesotho).
• The role shapes the Vodacom Group OE strategy in collaboration with the Managing Executive: OE & Talent, and establishes tactical plans to drive simplicity, accountability, and effectiveness across VGL and the Vodacom OpCo’s.
• The role is also accountable for owning and driving the OE agenda for Vodacom South Africa and VGL as a shared service from Group.
• The role holder is expected to demonstrate a broad and comprehensive understanding of organisational effectiveness tools, industry trends and operating models to shape policy, processes and practices that enable the organisation to deliver the corporate strategy.
• The EHOD: OE & Change manages a team of professionals to deliver OE activities across the Group including, but not limited to, driving workforce planning and employment cost management, the analysis, design and delivery of operating model blueprints and frameworks, large-scale change and transformation management, and governance of the organisation’s job architecture frameworks.

Your responsibilities will include:

• Shape the Vodacom Group’s OE and change strategy, in collaboration with the ME: OE & Talent, in line with the wider HR and business strategy and establish plans and programmes to ensure execution.
• Serve as the Vodacom Group custodian of OE policies and processes, including workforce planning and headcount management, organisational operating model blueprints, and organisational effectiveness and job architecture.
• Embed Africa-wide OE best practice guidelines and frameworks, reference operating models and designs, and ensure local OpCo’s are aligned.
• Ensure OE capability is built across OpCo OE teams to ensure a sound understanding and practice of organisation effectiveness and design, workforce planning, and job architecture and evaluation.
• Serve as Vodacom OE SPOC to Vodafone Group OE, ensuring an effective interlock with Vodafone and successful integration of all Group OE programmes across the different OpCo’s.
• Lead the OE agenda for the South Africa OpCo and VGL end-to-end as a shared service out of Group.

Operating Model & Organisation Design:

Ensure strategic fit of the organisational and functional blueprints for Vodacom.

• Lead the pro-active development of future-fit regional and macro-operating model blueprints through a sound understanding of the company strategy, industry trends, and organisational theory and best practice in service of the company’s strategic ambitions (organisation design, sourcing and location models, organisation sizing, and governance mechanisms).
• Communicate and influence at senior leadership levels across Group and local markets to proactively develop and deploy operating model changes and other organisational effectiveness improvements.
• Lead the development of large-scale change and transformation plans to enable the implementation of organisational effectiveness programmes, and support HRDs and business in execution.
• Drive Vodacom Group ExCo Operating Model SteerCo, chaired by Group CHRO, to review Group-wide operating model recommendations and resolve key issues and risks.
• Resolve complex issues around organisation design and guide the team as required, championing best practice.
• Champion and govern key structural guidelines and organisation design best practice across the markets to enable effective ways of working though optimal organisational shape and size.
• Lead annual OpCo Organisational Effectiveness Reviews and work closely with HRD’s and local OE to implement required changes to improve the simplicity and effectiveness of the business.

Workforce Planning & Headcount Management:

• Drive rigorous Headcount & Employment Cost management across VGL and the OpCo’s, working in close collaboration with Group Finance stakeholders, to ensure headcount and employment cost is managed and contained against market affordability.
• Ensure a smooth annual Headcount and Employment Cost planning process in alignment with Group Finance, HRD’s, and OpCo OE leads, as well as ensuring OpCo teams receive the correct guidance and support.
• Ensure the OpCo’s receive the necessary support to identify and leverage appropriate OE and cost levers to deliver employment savings to fund the company’s strategic growth drivers.
• Ensure a simple, yet rigorous Regional Headcount & Employment Cost governance and reporting framework is designed and implemented so that risks are identified timeously and the necessary corrective action is taken.

Job Architecture Governance:

• Serve as Vodacom Group owner of job architecture frameworks and ensure regional adoption and accurate application of Global Job Architecture Framework.
• Serve as Job Evaluation SME for the region, ensuring implementation of job evaluation best practice and governance.
• Accountable for the accurate grading and benchmarking of all E Band roles across the region and make recommendations to the Group CHRO for approval

Leadership:

• Be an ambassador of the Spirit of Vodacom by role modelling the behaviours of 1) getting it done together, 2) earning customer loyalty, 3) creating the future, 4) experimenting and learning fast.
• Lead, manage and coach a team of professionals and ensure that they deliver expert advice, solutions and operational support, in line with business strategy, and is accountable for their performance
• Inspire and motivate the OE team, as well as build talent pipelines for future succession
• Establish an Africa OE Community with representation from all markets to uplift the practice of OE through coaching, networking and best practice sharing
• Openly demonstrate self-awareness and commitment to improvement of self and others

The ideal candidate for this role will have:

• University Degree such as a BCom in Communications or equivalent.
• Post-graduate degree in business or HR-related fields advantageous.
• A minimum of 7+ years’ experience in organisational development, with a focus on operating model and organisation design, workforce planning, and change management.
• Broad and comprehensive understanding of OD and change theories and practices to support the business in all elements of OE (for example, organization sizing, job evaluation/grading, headcount planning, spans and layers and job architecture)
• Demonstrates strong communication and influencing skills (to Group SLT level) in order to drive organisational change
• Understanding of corporate strategy and industry trends and ability to apply this knowledge to pro-actively shape organisational effectiveness solutions in support of the organisation’s goals
• Thorough understanding of business operating model and how business units interface with each other to deliver company strategy;
• Ability to develop compelling narratives to build support and activate change
• Ability to build effective maintain effective stakeholder relationships, within HR and across the wider business
• Ability to lead, coach and inspire a team of professionals.

Closing date for Applications: 17 July 2025.