Executive Housekeeper (Mpumalanga, White River) at ANEW Hotels & Resorts

Core Responsibilities

Vendor Management & Quality Control

• Oversee LivClean's performance and contract compliance
• Conduct regular quality audits and inspections
• Establish and maintain cleanliness standards
• Monitor service level agreements
• Ensure proper staffing levels and deployment
• Manage contractor communication and feedback

Operational Excellence

• Manage room readiness and turnover processes
• Coordinate with Front Office on room status
• Oversee public area cleaning standards
• Manage linen and amenity inventory
• Implement deep cleaning programs
• Monitor preventative maintenance needs
• Maintain security of master keys and access cards

Guest Experience

• Ensure consistent room presentation standards
• Handle guest feedback and service recovery
• Coordinate special requests and VIP preparations
• Monitor guest satisfaction metrics
• Implement service improvements
• Maintain high cleanliness standards

Financial Management

• Control departmental expenses within budgets
• Manage inventory and par levels
• Monitor contract costs and performance
• Track laundry revenue
• Conduct regular stock takes
• Implement cost-saving initiatives

Compliance & Safety

• Ensure health and safety compliance
• Maintain chemical safety standards
• Monitor proper equipment usage
• Conduct safety training
• Manage emergency procedures
• Oversee evacuation protocols

Required Skills

• Housekeeping management experience
• Cleaning and sanitizing expert
• Time management and efficiency
• Laundry and linen care
• Guest privacy and discretion
• Health and safety compliance
• Physical stamina and Endurance
• Teamwork and communication
• Problem solving and adaptability
• Hotel amenities knowledge
• Vendor management expertise
• Strong quality control background
• Financial management ability
• Guest service focus