Vacant Jobs at Maersk Line

KEY RESPONSIBILITIES:

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

WHO WE ARE LOOKING FOR:

Someone with:

• 3 to 5 years’ relevant experience in shipping, clearing, freight forwarding or logistics
• Strong knowledge of supply chain operations and customer service excellence
• Proven stakeholder management and communication capabilities
• Analytical, organized, and digitally savvy
• Able to operate under pressure and manage competing priorities
• Execution-oriented with a cost-conscious mindset

go to method of application »

KEY RESPONSIBILITIES:

• Your role as a People Operations Team Lead is to guide the delivery of People Advisory services, manage and mentor a multi-cultural, geographically distributed team of People Advisors, and ensure alignment with regional and global People Operations strategy.

You will be responsible for:

Team Leadership & Capability Development

• Lead, coach, and develop a team of People Advisors to consistently meet SLAs, quality standards, and service excellence goals.
• Create a highly engaged, motivated, and inclusive team environment where individuals feel valued, supported, and empowered.
• Conduct regular 1:1s, performance reflections, and MPACT conversations, including Individual Development Plans.
• Mentor team members on complex people matters, strengthening advisory capability and decision-making confidence.
• Foster a culture of accountability, inclusion, continuous learning, and customer-centric service.
• Support workforce planning, onboarding, and capability building within the advisory team.

Operational Excellence

• Lead daily operations related to case management and employee advisory interactions, ensuring efficient workload distribution and resolution.
• Monitor service performance including backlog, turnaround times, quality scores, and customer satisfaction.
• Ensure adherence to standard processes, policies, compliance requirements, and data privacy standards.
• Identify trends, pain points, and inefficiencies in service delivery and lead continuous improvement initiatives.
• Drive process optimisation, simplification, and standardisation to enhance service quality and efficiency.
• Partner with technology and global teams to support automation and system enhancement initiatives.
• Embed a continuous improvement mindset within the team, encouraging ideas and ownership for service enhancements.
• Partner closely with People Partners, Rewards, Payroll, TAA and other SMEs to ensure seamless employee lifecycle support.

​​​​​​​Regional & Global Collaboration

• Support the implementation of regional and global People initiatives and process changes within the cluster.
• Act as a key liaison between global People Operations and local advisory teams, ensuring alignment and feedback loops.
• Contribute regional insights and data to inform global service improvements and people strategies.

​​​​​​​Data, Insights & Reporting

• Analyze case trends, service metrics, and people data to identify themes, risks, and improvement opportunities.
• Use dashboards and compile high-level metrics to contribute to monthly and quarterly operational and people insights reporting.
• Use data-driven insights to inform service enhancements, training needs, and process improvements

WHO WE ARE LOOKING FOR:

The ideal candidate should have:

• Relevant bachelor’s degree in human resources
• At least 3 years’ experience in a people leadership role, with a track record of managing teams, preferably within a multinational organisation
• Experience leading HR advisory or shared services teams in diverse locations
• Solid experience in HR Operations, People Advisory, and Employee Relations
• A strong ability to build engaged, high-performing teams and foster a positive team culture.
• Knowledge of local labour legislation
• Good knowledge of HR policies, employee lifecycle processes, and employee relations practices
• Experience supporting regional or global HR initiatives and driving process or continuous improvement
• Skilled in coaching, mentoring, and developing others
• Comfort using HR systems (Workday preferred) and case management tools
• Ability to use data and metrics to identify trends and improve service delivery
• Excellent communication, stakeholder management, and influencing skills across cultures and levels
• Ability to balance operational delivery with broader strategic priorities
• Flexibility to work across different time zones or business (on needs basis)

go to method of application »

KEY RESPONSIBILITIES:

Project Organisation and Planning

• Develop a clear Project Charter for approval with an understanding of the Customers / Internal needs for each Project based on the Solutions signed off by the Customer / internal stakeholders in part of the Oppportunity win or any other assigned projects
• Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Busines Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activies.
• Formalise Project Team organisation and work closely withProject Sponsors to achieve achieve projects objectives in a timely manner. Facilitate the Project Steering Committee Meeting for projects critical decision - making and escalation, if any.
• Develops and maintains project plans to include all systemic, operational, and ustomer requirments. Drives the tasks ensure that each project is completed and meets the company and customer expectations using the global framework.

Project Execution & Communication

• Manages multiple projects concurrently and reaches out to the appropriate decision - makers and task owners on time to keep on track.
• Actively seeks to avoid delays to project progress by facilitating regular meetings tro review project progress, open issues and risk logs with project team members.
• Provide clear project communication and publish timely project status reports to all stakeholders.
• Monitor and contract the project with scope change approval and timely tracking of gthe financial budget to ensure the project is delivered on schedule.
• Perform project lesson learned and conduct handover to Operations upon project completion.
• Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility got Global Metrics reporting and performance measurement.
• Represents the company's intersts and protects the company's image with the customer, related, and externa parties. Actively builds a good rapport customers and external stakeholders.
• Provide feedback and share best practices to Region / Global for future enhancement to our Implementation Processess and tools.

​​​​​​​Accountable for:

• Project Delivery on-time and in-full with successful Go Live with no critical impacts to the Business
• Business Requirements Document (BRD) sign -off
• Management of hyper-care / ramp up phase
• First month review with customer and first invoice on-time and full
• Comply to Commercial agreement between Maersk and the Customer to avoid the risk of liabilities
• Active signoff on assets / services procedured and cost control sheet

​​​​​​​WHO WE ARE LOOKING FOR

Someone with:

• Bachelor's Degree or 5 years of relevant PM experience; or a combination education and experience
• Display leadership, inspires respect and trust;mobilizes others to achieve project objectives.
• High energy and self-starter, Ability to operate independently and convey a sense of urgency.
• Contract Logistics / Warehousing / Transport operations know-how, preferably at least 2 - 3years relevant working expeirence in a warehouse.
• Problem solver
• PMP or similar project management training or certification is highly desirable
• Must have excellent communication skills; written. verbal and presentation.
• Requires advance skills in Excel, Powerpoint, Outlook, Visio and Word.