People Operations Team Lead at Maersk Line

KEY RESPONSIBILITIES:

• Your role as a People Operations Team Lead is to guide the delivery of People Advisory services, manage and mentor a multi-cultural, geographically distributed team of People Advisors, and ensure alignment with regional and global People Operations strategy.

You will be responsible for:

Team Leadership & Capability Development

• Lead, coach, and develop a team of People Advisors to consistently meet SLAs, quality standards, and service excellence goals.
• Create a highly engaged, motivated, and inclusive team environment where individuals feel valued, supported, and empowered.
• Conduct regular 1:1s, performance reflections, and MPACT conversations, including Individual Development Plans.
• Mentor team members on complex people matters, strengthening advisory capability and decision-making confidence.
• Foster a culture of accountability, inclusion, continuous learning, and customer-centric service.
• Support workforce planning, onboarding, and capability building within the advisory team.

Operational Excellence

• Lead daily operations related to case management and employee advisory interactions, ensuring efficient workload distribution and resolution.
• Monitor service performance including backlog, turnaround times, quality scores, and customer satisfaction.
• Ensure adherence to standard processes, policies, compliance requirements, and data privacy standards.
• Identify trends, pain points, and inefficiencies in service delivery and lead continuous improvement initiatives.
• Drive process optimisation, simplification, and standardisation to enhance service quality and efficiency.
• Partner with technology and global teams to support automation and system enhancement initiatives.
• Embed a continuous improvement mindset within the team, encouraging ideas and ownership for service enhancements.
• Partner closely with People Partners, Rewards, Payroll, TAA and other SMEs to ensure seamless employee lifecycle support.

​​​​​​​Regional & Global Collaboration

• Support the implementation of regional and global People initiatives and process changes within the cluster.
• Act as a key liaison between global People Operations and local advisory teams, ensuring alignment and feedback loops.
• Contribute regional insights and data to inform global service improvements and people strategies.

​​​​​​​Data, Insights & Reporting

• Analyze case trends, service metrics, and people data to identify themes, risks, and improvement opportunities.
• Use dashboards and compile high-level metrics to contribute to monthly and quarterly operational and people insights reporting.
• Use data-driven insights to inform service enhancements, training needs, and process improvements

WHO WE ARE LOOKING FOR:

The ideal candidate should have:

• Relevant bachelor’s degree in human resources
• At least 3 years’ experience in a people leadership role, with a track record of managing teams, preferably within a multinational organisation
• Experience leading HR advisory or shared services teams in diverse locations
• Solid experience in HR Operations, People Advisory, and Employee Relations
• A strong ability to build engaged, high-performing teams and foster a positive team culture.
• Knowledge of local labour legislation
• Good knowledge of HR policies, employee lifecycle processes, and employee relations practices
• Experience supporting regional or global HR initiatives and driving process or continuous improvement
• Skilled in coaching, mentoring, and developing others
• Comfort using HR systems (Workday preferred) and case management tools
• Ability to use data and metrics to identify trends and improve service delivery
• Excellent communication, stakeholder management, and influencing skills across cultures and levels
• Ability to balance operational delivery with broader strategic priorities
• Flexibility to work across different time zones or business (on needs basis)