Experience Designer at Nedbank

Job Purpose

We are looking for an Experience Designer who will play a crucial role together with the Head of Experience Design in integrating the user experience and will have to work closely with the Integrated Channels, Brand, Retail marketing and others to ensure that we deliver world-class experiences across our brand touchpoints.

Job Responsibilities

• Support the Head of Design Experience in deploying and ensuring consistency of brand strategy, brand assets and brand experience standards across all physical and digital platforms and channels
• Shape products and experiences that fulfil our purpose to use our financial expertise to do good for individuals, families, businesses and society
• Shaping the strategic direction of experience design and delivery methodologies, frameworks, principles and templates to enable customer-centric design-led experiences enabled by people and technology.
• Drive XD leading practice standards and methodologies within design and across the enterprise through knowledge sharing, ways of working and role modelling.
• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.
• Develop and maintain design elements, mock-ups, and specifications as needed
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
• Custodian for developing visual, UI and interaction design assets to be adopted within design system
• Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
• Formulate testing parameters to effectively assess user experience
• Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics
• Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents
• Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goals
• Advocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experience
• Create solid recommendations and prioritization based on technology and business needs
• Adhere to design standards by understanding and following the Design System
• Adhere to our client centred design process
• Consider user feedback from user testing results in order to deliver the best customer experience.
• Accountable for time management within each project to ensure agreed deadlines are met.
• Adhere to consistent design patterns and principles.
• Align to technical infrastructure of the Group.
• Support the achievement of the  business strategy, objectives and values by ensuring delivery of process, services and solutions.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Professional Experience Design, Social Sciences or Behavioural Science qualification or equivalent

Minimum Experience Level

• +5 years experience in a similar role within financial services and/or design agencies 

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

Additional Requirements

• Ability to connect strategic objectives to the standards that define the practice
• Exposure to various stages of design maturity i.e. adhoc, emerging, established and mature
• Exposure to the commercial and strategic measurement for client experience design
• Exposure to interacting with enterprise-wide teams
• Ability to contribute to design governance
• Basic front-end development understanding (HTML & CSS)
• UX/UI/CX
• Solid knowledge of human/client centered design principles