Export Controller | Cape town | Brackenfell at Managed People Solutions

Job Description

• Are you ready to take on an exciting role in a dynamic and fast-paced environment? Do you have a keen eye for detail and the ability to ensure smooth operations? If so, we are looking for you! Meridian Wine Distribution is looking to hire an Export Controller for a well-known liquor company based in Cape Town.

Responsibilities Include:

• Ensuring cost effectiveness across the export supply chain. Focusing on efficiency to ensure customer satisfaction.
• Attend to all customer queries relating to orders
• Build relationships with all service providers and export customers, whether this be existing or potential customers.
• Continuously build and maintain relationships with customers to ensure excellent service delivery and customer satisfaction.
• Assist with building business models in a collaborative process with our partners.
• Ensure all orders received via email and telephone are captured accurately and timeously on the BC system in accordance with order placement cut off times.
• Ensure all orders are captured accurately in accordance with order capture accuracy KPI.
• Ensure all sales quotes are captured accurately.
• Convert sales quotes to sales orders as required.
• Initiate query with finance for on hold accounts by placing all info onto the Blocked Accounts Google shared Doc.
• Effectively manage emails including making use of correct email etiquette and actioning emails timeously.
• Ensure all email orders have an email order confirmation in accordance with SOP.
• Ensure all calls are answered in accordance with SLAs. Answer calls with the appropriate telephone etiquette.
• Attend to and resolve all customer queries relating to orders in accordance with query management SLAs.
• Notice needs to be given to the department of agriculture of when loading needs to be done.
• If Declaration of Loading is required, this needs to be arranged prior to delivery.
• Any issues need to be dealt with effectively and timeously and certificates need to be effectively managed in terms of when each of them expires.
• Obtain POD’s for all export orders.
• Liaise with Finance and the BC team regarding the implementation of the correct Pro-Forma / Export documentation and make recommendations about the content and the layout.
• Apply and or arrange for ZIB’s for Bonded stock ensuring client has sent SAWIS 6 documents. Ensure that all transfers are declared at SARS.
• POS material for exports is delivered.
• Assisting with the creation of new customer accounts.
• Closely liaise with Procurement regarding stock levels.
• Ensure accurate records of customer Export Orders are actioned in the time frame required. All Export Documentation is accurately executed.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and prioritise activities, demonstrating ability to manage competing demands.
• Demonstrate ability to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with the ability to understand and respond to organisational needs.
• Ensure adherence to occupational health and safety regulations.
• Ensure adherence to cyber security training requirements and compliance.
• Take full responsibility for the continuous development of leadership capability by growing leadership skills and knowledge, as well as participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations etc.
• This also includes participating in all leadership focused training and development initiatives presented by the company.
• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives.
• This entails motivating, inspiring and supporting employees to drive high morale within team.

Compliance with reporting requirements across all aspects of sound people management:

• Recruitment
• Development
• Remuneration and Rewards
• Performance Management
• Career path planning
• On-the-job training, coaching & mentoring
• IR issues
• Ensure team adherence to relevant policies and procedures.
• Ensure appropriate levels of management and accountability.
• Motivate, delegate and empower direct reports appropriately, enabling them to take responsibility and display creativity and initiative.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate ability to anticipate and manage change effectively.
• Demonstrate flexibility in balancing achievement of own objectives with the ability to understand and respond to organisational needs.

Qualifications and Requirements:

• Grade 12
• 5years export Experience
• Inventory Management Techniques and Customer Relationship skills