Export Controller M/F at GEODIS.

Job description
Air & Sea Exports

• Arrange freight services for customers, aligned with customer's freight management needs and in line with (CS)SOP, GW and industry policies and procedures, in order to ensure customer satisfaction.
• Review customer's freight requests and select appropriate carrier
• Coordinate gathering and hand-over of freight documents
• Framing of Export Air and Sea Customs Bills of Entry and Cargo due / Shipping Orders
• Monitor and confirm arrival of freight to customer
• Execute client contact and align customer needs and services provided.
• Pricing & Tariffs: Provide customers with rate requests

Administration

• Gather documents and information, process and set-up files and ensure proper handover of files and documentation, in line with Geodis and industry policies and procedures, in order to ensure proper administration of files and enable a clear overview of operational activities.
• Gather information and documentation from customers and set-up files in the operational system
• Break down documents form airline or shipper and calculate charges, process in operational system
• Close files, pass invoices and credit memos
• Ensure proper hand over of documents

Customer Business Implementation

• Implement new customer contracts and coordinate the correct execution of accompanying (CS) OP's, aligned with SLA, GW and industry policies and procedures, in order to ensure customer satisfaction.
• Provide support with development of new (CS)SOP's in cooperation with sales and Customer Business Implementation
• Align new customers (CS) SOP's within team and provide colleagues with support

Applicant's profile

• Vocational work and thinking level,
• Knowledge of customs
• Good communication skills,
• Good Microsoft Office skills
• Financial awareness
• Fluent in English and local language
• Needs preferably 3-5 years of experience in export freight forwarding