Export Coordinator - UPD Lea Glen at Clicks Group

Introduction

• We are looking to recruit a permanent Export Coordinator to work for United Pharmaceutical Distributors (UPD). The role will be based in Lea Glen, Roodepoort reporting to the Business Development Exec: Africa.

Job description

Key Performance Areas:

• Liaison between customers and distribution principle customer’s to resolve and mitigate queries related to orders, permits, POD’s and delivery lead times.
• Deal with courier queries both internal and external.
• Process quotations and pro forma invoices.
• Resolve customer care queries.
• Payment allocations – allocations of freight charges per courier to be overseen and authorized by export Manager
• Back up support to Dispatch- Follow up on orders not yet dispatched
• Process orders for both Distribution Export and Wholesale export.
• Co-ordinate, manage and facilitate the export permit process for distribution principles.
• Manage and update all permit trackers with liaison between QA and principals on outstanding permits.
• Ensure all required permits are ready when dispatching orders.
• Manage Distribution principle’s back order, ready to be supplied and control supply process and communicate releases to customers.
• Manage Distribution principle’s shelf life/Batch ordering processes.
• Process orders and confirm and communicate order responses via e-mail to customers.
• Effective communication to all distribution principals and their customers within 24 hours.
• Facilitate all far export documentation, commercial invoices and packing lists and accurately prior to shipping.
• Facilitate, process and manage all far export orders requiring pro forma invoices according to principal requirements.
• Manage and communicate shelve life violations to both customers and principals
• Liaison between cross functional departments. 
• Facilitate flight and vessel bookings and communicating EDD and ETA to customers.
• Follow up on all deliveries.
• Liaison with POD department ensuring customs documentation and POD’s are captured and supplied timeously.

Skills:

• Communication Skills
• Written Skills
• Business acumen
• Negotiation skills
• Analytical

Knowledge:

• Basic pharmaceutical product knowledge
• Warehousing, Distribution and logistics knowledge
• Customs clearing and freight forwarding knowledge
• Knowledge of export regulations.

Personal Competencies:

• Ability to work in a team.
• Ability to work in a fast passed environment.
• Ability to handle pressure and meet deadlines.
• Attention to detail.

Minimum requirements

Minimum Education/Qualification:

• Matric with or NQF 6/7

Minimum Experience:

• At least 2 years export/warehousing experience.
• Pharmaceutical product knowledge
• SAP knowledge