Export Sales Co-Ordinator - Westlake at Cape Herb & Spice

Role Objective: 

• To support the Key Account Manager and oversee seamless execution of customer orders 

Key Functional Areas: 

•  Customer communication 
•  Internal liaison 
•  Administrational support 

Responsibilities: 

•  Oversee loading of orders (or assist loading when necessary) and order confirmation process 
•  Assist with BOM sign-off and new product readiness 
•  Drive sales order through the supply chain and keep customer informed 
•  Assist KAM with internal departmental liaison 
•  Ensure resolution of shortages or issues related to orders 
•  Co-ordinate task team meetings for special production projects
•  Assist with gathering forecasts and required information from customers 
•  Maintain customer databases
•  Ensure customer specific requirements are met, be it taking photos of containers, sending test results on raw materials etc. 
•  Co-ordinate payment and dispatch arrangement 

Education and Required Knowledge: 

•  Matric with 2-5 years relevant experience
•  Excellent computer skills 
•  Syspro knowledge is an advantage 
•  Strong written communication and ability to convey information clearly and concisely 

Personal Characteristics: 

•  Good work ethic 
•  Highly organised, detail orientated and accurate
•  Ability to work under pressure and multi-task 
•  A proactive approach and able to use initiative