Jobs at Cape Herb & Spice

Role Objective: 

• To support the Key Account Manager and oversee seamless execution of customer orders 

Key Functional Areas: 

•  Customer communication 
•  Internal liaison 
•  Administrational support 

Responsibilities: 

•  Oversee loading of orders (or assist loading when necessary) and order confirmation process 
•  Assist with BOM sign-off and new product readiness 
•  Drive sales order through the supply chain and keep customer informed 
•  Assist KAM with internal departmental liaison 
•  Ensure resolution of shortages or issues related to orders 
•  Co-ordinate task team meetings for special production projects
•  Assist with gathering forecasts and required information from customers 
•  Maintain customer databases
•  Ensure customer specific requirements are met, be it taking photos of containers, sending test results on raw materials etc. 
•  Co-ordinate payment and dispatch arrangement 

Education and Required Knowledge: 

•  Matric with 2-5 years relevant experience
•  Excellent computer skills 
•  Syspro knowledge is an advantage 
•  Strong written communication and ability to convey information clearly and concisely 

Personal Characteristics: 

•  Good work ethic 
•  Highly organised, detail orientated and accurate
•  Ability to work under pressure and multi-task 
•  A proactive approach and able to use initiative 

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Purpose:

• As a Business Intelligence Analyst, you will be responsible for driving the development and implementation of business intelligence strategies and solutions. Your primary goal will be to leverage data and analytics to provide valuable insights that support informed decision-making and drive business growth. The ideal candidate should possess strong analytical, leadership, and communication skills.

Key Functional Duties:

• Strategy Development: Manage and implement Cape Herb & Spice’s business intelligence strategy in alignment with overall business goals and objectives?
• Business Requirements Gathering: Collaborate with business stakeholders to understand their information needs and translate them into business intelligence solutions and initiatives. 
• Data Management: Ensure the accuracy, integrity, and availability of data by establishing and enforcing data governance policies and best practices. 
• Data Analysis: Conduct comprehensive data analysis to identify trends, patterns, and insights that can be used to drive business performance and strategy. 
• Reporting and Visualization: Oversee the creation of reports, dashboards, and data visualizations to effectively communicate key findings and insights to stakeholders at various levels of the organization. 
• Technology Evaluation and Implementation: Evaluate and select appropriate business intelligence tools and technologies; oversee their implementation to support data-driven decision-making. 
• Performance Monitoring: Establish key performance indicators (KPIs) and develop monitoring mechanisms to track the effectiveness and impact of business intelligence initiatives. 
• Continuous Improvement: Stay up to date with the latest trends and advancements in business intelligence and data analytics and identify opportunities for continuous improvement within the organization. 

Education & Required Knowledge

• 5 years’ experience within Business Intelligence space
• Tertiary education: B Comm, Computer Science, Statistics or related discipline
• SQL (Structured Query Language)
• Experience in Project Management (rolling out of project/ resource availability/ overview of projects)
• Proficient in using business intelligence tools (Power BI, Syspro, ERP experience advantageous) 
• Experience in business intelligence, data analytics, or a related field 
• Ability to translate business requirements into technical solutions. 
• Present complex concepts and insights in a clear and concise manner 

Personal Characteristics

• Leadership skills 
• Attention to detail
• Exceptional analytical and problem-solving skills 
• Ability to think strategically 
• Work effectively in a cross-functional team environment
• A passion for learning and staying updated
• Reliable and Responsible
• Good Interpersonal skills