Export Support Consultant at GEOTAB AFRICA

About the job

Geotab Africa is looking to employ an individual that will fulfil the role of Export Support Consultant (Hardware and Software)

Responsibilities:

• Telephonic support on Geotab hardware and software related issues.
• GEOTAB hardware and software support to customers. Local and export
• GEOTAB software registration.
• Hardware and Software troubleshooting.
• Installation of Geotab hardware in fleet and troubleshooting
• Training of Geotab hardware and troubleshooting with clients and resellers
• On-site client support to provide help with installation, training, trouble shooting and general assistance.
• Passport needed for travelling
• Testing of new software and hardware.
• Training to relevant clients and dealers.(Local and Export)
• Follow up: You will be required to follow up on any technical support issues to ensure customer satisfaction.
• May be required to assist with generating reports for clients.
• May be required to assist in the Control Room (with staff shortages and general assistance).
• Operate helpdesk and log calls
• Familiarize on the new upgrade of Geotab software platform.
• Valid passport Should be able to travel
• French/Portuguese speaking an advantage
• Should be able to work under pressure and afterhours

Qualifications:

• Grade 12
• Minimum 1+ years industry experience
• Helpdesk/ Technical Support
• Technical Drawings (Read and Design)
• MS Office
• Technical certificate (N1 or similar electrical qualifications an advantage)
• Programming skills advantages