Vision
As pioneers in our industry, we aim to define what it means to be a well-loved and innovative pet care brand through our commitment to Africa, passion for our craft and genuine love for pets.
Mission
To consistently improve every aspect of our business to better serve our communities through upliftment and our customers (pets and their owners) by p...
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We're looking for a sharp, organised and detail-obsessed Exports & Imports Controller to join our Supply Chain team. You'll be the person who makes sure international distributors receive their orders on time and in full — and that every inbound shipment we rely on arrives when we need it.
It's a role that sits at the intersection of planning, logistics, compliance and customer service, with plenty of scope to make it your own.
If you love solving puzzles, thrive on deadlines, and take pride in getting documents right the first time — this is your seat.
What You'll Do
Review and balance international distributor orders to maximise container utilisation and keep export costs in check.
Work hand-in-hand with our Demand Planner and Business Development Specialists to confirm production dates and lock in order details.
Own the full export documentation pack — Commercial Invoices, Certificates of Origin, Health Certificates, Fumigation Certificates and Food Safety confirmations.
Secure Import Permits from distributors and make sure every shipment complies with destination country requirements.
Negotiate and confirm shipping costs, payment terms and schedules with Freight Forwarders.
Keep distributors informed — on order progress, ETAs and anything they need to know to receive cargo smoothly.
Manage inbound imports: source quotes, compare landed costs, arrange clearances, and track arrivals for timely production supply.
Keep our ERP records clean, accurate and audit-ready at all times.
Requirements
What You Bring
Grade 12 (NQF 4) as a minimum. A Diploma in Imports/Exports (NQF 6) or The Complete Import/Export Administration Course (NQF 5) would put you ahead of the pack.
At least 2 years' administrative experience processing international orders and exporting goods.
Solid working knowledge of import and export requirements, shipping costs, payment terms and document validation.
Confidence in an ERP environment and proficiency in MS Office (Excel in particular).
Outstanding planning, organising and follow-up skills — you don't let things slip through the cracks.
Strong interpersonal and written communication ability — you'll deal with distributors, freight forwarders and internal teams every day.
A calm head under pressure, a sense of urgency, and an eye for detail that borders on obsessive.
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