Trending Opportunies at Standard Bank Group

Job Description

• To execute on and coordinate change management, communication, and employee engagement activities across Group Compliance according to the culture strategy to support the achievement of Group Compliance’s strategic objectives.

Qualifications

• First Degree in Business Commerce or Social Sciences or related 

Experience Required
Compliance Risk Management

Compliance

• 3-5 years - Experience in execution of Culture, Communications and Change Management solutions for Group Compliance
• 3-5 years - The role requires strong execution capabilities with strong coordination in creating content, understanding culture, change management, event planning or related activities. 
• 3 years  - The ability to convey ideas and information in forms such as presentation of audio, text, pictures, diagrams, photos and other electronic media.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Convincing People
• Developing Expertise
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Interacting with People

Technical Competencies:

• Change Management (HR)
• Digital Content
• Digital Media Applications
• Internal Communication Channels
• Verbal Communication
• Written Communication

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Job Description

• Plan, coordinate, monitor and supervise a team to deliver timely and accurate day-to-day structured settlements within specified timeframes to Global Markets Trading Desk, and achieve defined targets and quality standards in line with market rules, directives, policies and deadlines.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Banking
• Type of Qualification: Diploma
• Field of Study: Finance and Accounting

Experience Required
Settlements

• Operations
• 5-7 years
• Practical experience in payments, settlements, or financial markets operations, supported by strong and demonstrable exposure to bond settlements.
• 5-7 years
• Extensive knowledge of African market settlement environments, including local market conventions, Central Securities Depository (CSD) and custodian interactions, market cut-off times, regulatory requirements, and cross-border settlement dependencies.
• Exposure to European markets and international settlement processes is also essential, particularly Euroclear settlement flows, settlement instruction lifecycle management, settlement discipline, securities and cash movements, and the management of market, counterparty, and operational exceptions across multiple time zones.
• 5-7 years
• Demonstrate a strong understanding of financial markets products, as well as JSE and Strate rules, regulations, and directives. Experience across the trade lifecycle is required, including coupon settlements, coupon claims processing, trade lifecycle management, exception management, reconciliations, and daily risk control activities.
• 5-7 years
• Proven leadership capability is essential, including the ability to lead, coach, and develop a settlements team; allocate work effectively; manage delivery under pressure; drive accountability; and support sound decision-making in a high-volume, time-sensitive environment.
• 5-7 years
• Possess a sound controls and risk mindset, with the ability to identify operational risks and control gaps, strengthen key controls, conduct process reviews, challenge inefficient ways of working, and drive continuous improvement initiatives. A key focus of the role will be enhancing settlement efficiency, reducing operational breaks, improving service delivery, and strengthening overall operational resilience.

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Embracing Change
• Following Procedures
• Interacting with People
• Inviting Feedback
• Managing Tasks
• Meeting Timescales
• Producing Output
• Pursuing Goals
• Taking Action
• Team Working

Technical Competencies:

• Continuous Improvement
• Deal or Trade Life Cycles
• Exception Handling
• Manual Deal or Trade Processing
• Query Resolution
• Settlement Process
• Settlement Systems

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Job Description

• To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
• The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.

Key Responsibilities:

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
• Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
• Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• Valid driver’s licence and mobility to travel to client sites

Experience Required:

• 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
• Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
• Exposure to wealth management, investment consulting, or financial planning referral environments
• Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
• Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

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Job Description

• This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities:

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
• FAIS Representative status

Minimum Experience:

• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes

Behavioural Competencies:

• Adopting Practical Approaches, Following Procedures and Producing Output
• Articulating Information, Convincing People and Understanding People
• Challenging Ideas, Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights

Technical Competencies:

• Application and Submission Verification,
• Customer Acceptance and Review
• Banking Process and Procedures
• Customer Understanding
• Product Knowledge

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Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
• This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Seizing Opportunities
• Establishing Rapport, Interacting with People and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
• Embracing Change, Showing Composure, Team Working and Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• To design, code, test, debug and correct programs in software engineering environments within the continuous delivery pipe line as well as provide support and maintenance of systems. In addition, produce software specifications in accordance with the technical requirements, within the framework of the software quality assurance standards.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required
Software Engineering

• Technology
• 5-7 years
• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.

Must have:

• Android Mobile Development
• Angular Development
• AI experience
• AWS Cloud Computing

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Developing Expertise
• Embracing Change
• Examining Information
• Interpreting Data

Technical Competencies:

• Android Mobile Development
• Angular Development
• AI experience
• AWS Cloud Computing
• Agile development practices
• Microservices integration experience

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Job Description

• The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
• This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.

Key Responsibilities:

• Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
• Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
• Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
• Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
• Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Qualifications

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
• RE1 and RE5 preferred.

Experience Required:

• 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
• At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
• Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
• Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
• Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.

Behavioural Competencies:

• Adopting Practical Approaches and Producing Output
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Showing Composure
• Following Procedures and Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• Support the Product Line Head by enabling operational execution, interpreting data, and coordinating initiatives that align with strategic objectives.

Qualifications

• Bachelor's degree in BA or Business Commerce or a related field
• 5-7+ Years' Business Management experience in a large, complex organisation; financial services experience preferred
• Proven ability to operate as a strategic business partner, providing insights, representing senior leaders in forums, and driving the execution of business priorities
• Strong financial acumen with experience analysing budgets, interpreting financial information, attending finance reviews, and supporting informed decision-making
• Advanced reporting and analytical capability, with experience consolidating complex information, generating executive-level insights, and preparing reporting for senior stakeholders
• Demonstrated success managing projects to completion, working with and influencing diverse stakeholders, and coordinating executive activities including diary management, travel, and event planning

Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Examining Information
• Interacting with People
• Interpreting Data
• Providing Insights

Technical Competencies:

• Business Insights
• Collaboration
• Continuous Process Improvement
• Financial Acumen
• Operational Planning
• Project Management
• Strategic Planning and Reporting
• Written Communication

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Job Description

• To work within the CIB P&C Strategy & Enablement team, working closely with the Head, People & Culture, Products & Coverage and CIB South Africa to implement a broad range of programmes, projects and initiatives to achieve the required strategic objectives and address delivery gaps. 
• Support in the implementation and maintain governance standards, support manage business performance and financial measures and continuously improve operational efficiency for the team.

Qualifications

Minimum qualifications

• Degree in Business Commerce / Project Management

Experience required

• 5- 8 years experience, preferably in People & Culture, with demonstrated experience managing broad range of projects to completion to achieve defined business objectives or metrics.
• Track record of successfully driving, co-ordinating and implementing effective People & Culture solutions in support of specific objectives & driving for a sustainable performance in the business.
• Prepare consolidated reporting / dashboard from product and corporate function data sources to support monitoring and decision making.
• Proven experience in developing and implementing tactical plans, projects and initiatives to operationalise or embed the Group strategy across products and/or enablement functions within the Business Area to improve effectiveness and efficiency of operations.
• Must have experience in consolidating business performance measures to report a consolidated view of the overall health of the area to enable effective decision making.
• Prior experience advising stakeholders on risk management best practices, frameworks and parameters to promote operational resilience across the function.
• Experience within a multinational company working with diverse stakeholder across all levels in driving execution and implementation of People & Culture in a complex environment.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Developing Strategies
• Embracing Change
• Generating Ideas
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Business Acumen (P&C)
• Industry Knowledge
• Project Management (Project Mgmt)
• Risk/ Reward Thinking
• Strategic Planning and Reporting
• Written Communication

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Job Description

• To develop and maintain complete data architecture across several application platforms, provide capability across application platforms. To design, build, operationalise, secure and monitor data pipelines and data stores to applicable architecture, solution designs, standards, policies and governance requirements thus making data accessible for the evaluation and optimisation for downstream use case consumption.
• To execute data engineering duties according to standards, frameworks, and roadmaps
• Acquire datasets that align with business needs and requirements to enable useful and actionable information, providing feedback on the clarity and completeness of data requirements. Analyse data elements and systems, data flow, dependencies, and relationships to ensure conceptual physical and logical data models
• Apply subject matter expertise into decisions relating to data engineering and data integration. Educate internal stakeholders on data engineering and data integration perspectives on new approaches
• Build required infrastructure for optimal extraction, transformation and loading of data from various data sources using various technologies (i.e. AWS and SQL technologies). Build, create, manage, and optimise data pipelines, move data pipelines into production, enabling data consumers to utilise data for reporting purposes
• Collaborate with insights teams, Technology engineers and Data & Analytics leadership to identify opportunities for process improvements, recommend system modifications and give input to the development of policies for data governance
• Contribute to automation initiatives and guide the identification, design, and implementation of internal process improvements, automation of manual processes, optimising data delivery, re-designing infrastructure for greater scalability, etc

Qualifications

• Degree: Business Commerce / Information Studies / Information Technology(Required)

Additional Information

Experience Required: Software Engineering

• 5-7 years: Experience in building databases, warehouses, reporting and data integration solutions. Experience building and optimising big data data-pipelines, architectures and data sets. Experience in creating and integrating APIs. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• 8-10 years: Deep understanding of data pipelining and performance optimisation, data principles, how data fits in an organisation, including customers, products and transactional information. Knowledge of integration patterns, styles, protocols and systems theory
• 8-10 years: Experience in database programming languages including SQL, PL/SQL, SPARK and or appropriate data tooling. Experience with data pipeline and workflow management tools

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts

Technical Competencies:

• Big Data Frameworks and Tools
• Data Engineering
• Data Integrity
• Data Quality
• Stakeholder Management (IT)

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Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker. This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Examining Information and Checking Things
• Developing Expertise and Developing Strategies
• Exploring Possibilities and Generating Ideas
• Embracing Change and Seizing Opportunities
• Establishing Rapport, Interacting with People and Team Working
• Taking Action, Pursuing Goals and Meeting Timescales

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• To support the Reporting & Control (R&C) Managers in the production of regular reporting & insights & analytics to enable the Financial Insights Leads, Head of Reporting & Control & businesses in delivering their strategic objectives.
• To deliver reporting relating to all aspects of profit & loss & the balance sheet. To produce budget reporting during the planning cycle, conducting analytical reviews of the data obtained to predetermined materiality & metrics.

Qualifications

• Accounting degree qualification (CA (SA) or Equivalent or BCOM or CIMA
• Post Graduate Degree

Experience Required

• 5-10 years Experience working with Financial Insights & Analytics
• 5-10 years Experience in Finance & Value Management
• 5-10 years Experience in producing high quality regular reporting and additional analysis which will include the provision of insight via commentary. This will have allowed the individual to have a deep understanding of key drivers which influence typical management decisions, specifically within the banking or similar industry.
• 5-10 years Experience within the Financial/Statutory accounting field will have enabled the individual to have a good understanding of the accounting requirements for the functions various types of transactions (Including costs, revenue, balance sheet and liquidity).
• This will allow the individual to have a broader understanding of relationships between the aforementioned transactions and other items on the Balance Sheet/Income Statement which will enhance the depth of analytical reporting.

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Following Procedures
• Interacting with People
• Interpreting Data
• Inviting Feedback
• Managing Tasks
• Meeting Timescales
• Producing Output
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Data Management (Administration)
• Financial Accounting
• Financial Consolidation
• Interpreting Financial Statements
• Management Accounting
• Quality Orientation
• Reconciling Financial Records
• Written Communication

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Job Description

• To lead and manage the end-to-end product development process, by defining the customer discovery and design thinking strategies, so as to oversee project execution and launch new digital products.
• To collaborate with cross-functional teams, conduct market research, and leverage their expertise to ensure the timely delivery of innovative products that meet customer needs and align with business objectives.
• Develop and define the Customer Discovery and Design Thinking Strategy in line with the Innovation-as-a-Service and the Group Innovation strategies, setting the research, discovery and design standards and methodologies to be utilised within the area of expertise.
• Identify and track new digital solution design trends, emerging digital product discoveries and business opportunities, so that they may be applied during the customer discovery and design thinking phase of the digital value stream, to ensure continuous competitiveness with the latest market development and to meet the requirements of all key stakeholders.
• Understand and co-create innovative Ecosystems and Platforms, in collaboration with the Product Owners, Platform Owners and Product Managers, by supporting team members to drive the targeted execution of solutions in order to ensure that all the Digital Product Solutions are well established and managed with regards to key stakeholder requirements.
• Develop customer discovery and design thinking standards in consultation with the organisation and solution owners to ensure consistency and compatibility in approaches to solution definitions and developments.
• Facilitate target-state client journey mapping, by understanding the motivational drivers of clients, customers and/or solution users, and the moments that matter to derive possible solution features as required to be part of a target state; while being cognisant of individual client journeys and customer experience touchpoints, to develop a Digital Product Solution experience that will enhance customer satisfaction.

Qualifications

• Degree: Business Commerce, Design Studies, Marketing (Required)
• Post Graduate Qualification: Business Commerce, Design Studies, Marketing (Required)

Additional Information

Experience Required: Digital Channel

• 5-7 years: Apply business management knowledge and expertise, in being accountable for department and team performance, within the parameters of relevant policies, processes and procedures, across various and multiple facets of driving operations in line with strategy.
• 5-7 years: Build and maintain relationships with key stakeholders and Industry Leaders, engaging on customer discovery and delivery design, to understand and deliver on current need and maintain competeive advantage in market. Liaise and engage with regulatory and statutory institutions (e.g., SARB and Country specific Regulatory Bodies). Maintain Digital Partner relationships, based in various countries, by engaging, liaising and collaborating with Legal and Information Technology vendors and suppliers.
• 5-7 years: Consume and comprehend general IT / technology applications and aspects, such as architecture diagrams, API and SRE, utilising data, analytics, research and development to oversee and drive system and software enhancements, stand their ground with technology and system experts, in order to ensure and drive IT lifecycle management related to process engineering product offerings across the African continent and the Group.
• 5-7 years: Drive a multifunctional team and provide advise and insight pertaining to Digital enhancements, developments and industry research, to enable strategic business decisions. Engage and collaborate with other enabling/supporting functions across the Standard Bank Group (e.g., Compliance, Legal, IT, and Research & Operations) to obtain support/ information to manage the end-to-end product value stream. Engage with Finance to analyse product/project financial performance, planning and budgeting.
• 5-7 years: Experience throughout the entire value stream of design thinking and the requirements in each. Proven experience in problem definition and solution development across a wide array of projects; Proven experience in leading specialised research and data and analytics teams. Proven experience scoping and driving design sprints, prototyping and testing solutions.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Embracing Change
• Examining Information
• Generating Ideas

Technical Competencies:

• Continuous Improvement
• Customer Understanding (Business Banking)
• Product Development
• Project Management (Project Mgmt)
• Stakeholder Management

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Job Description

• Receive, sort, and track incoming payments, address and resolve (or escalate) standard client billing queries, and provide regular, accurate reconciliation of accounts and reports of billing data to meet billing standards, regulatory requirements and service level agreements (SLAs).

Qualifications

• Matric, Diploma, Degree in Business Commerce, Finance and Accounting, Banking

Experience Required

• 1-2 years Demonstrated ability to interpret pricing letters and convert to mathematical calculations, process working instructions documentation.
• 1-2 years Experience in multi-currency billing and debtors management across geographies, preferably Sub-Saharan Africa
• 1-2 years Experience successfully engaging with clients across geographies to gather information, documentation and resolve queries
• 1-2 years Practical experience with relevant MS Office programmes and systems . Intermediate Excel skills.
• 1-2 years Relevant billing and reconciliations experience, with an understanding of systems, processes and procedures to perform reconciliations.
• 1-2 years Working knowledge of ISO9001 Quality Management principles.
• Ideal candidate should have : PowerBI, PowerApps, Mathematics (Not maths literacy) and advanced excel. 

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Inviting Feedback
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Bookkeeping
• Business Insights
• Client Relationship Management
• Collaboration
• Continuous Improvement
• Data Analysis
• Financial Acumen
• Operations Risk Management
• Product and Services Knowledge
• Query Resolution
• Reconciling Financial Records
• Root Cause Analysis

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Job Description

• To lead multiple products or work streams relating to the design and implementation of Cloud solutions, operating across a number of Service Teams across the Group, and proactively engaging with internal stakeholders. To guide and coach less-experienced peers to become more productive and effective team members.
• Define, design and govern the enterprise and domain data architecture, to enable trusted, secure, and scalable data usage, ensuring its effective implementation and quality across the organisation.
• Work with business and technology teams to create strategic data models and understand data flows. Ensure data is converted into meaningful assets to support decision-making and align with business strategies. Ensures that data platforms, models, and integrations support regulatory compliance, risk management, analytics, and digital transformation, while aligning with enterprise architecture standards and business strategy.

Key Responsibilities:

• Develop and maintain enterprise data models and canonical data definitions.
• Design data integration patterns and data flows across systems and ensure alignment with architecture standards.
• Define data architecture standards, policies, and best practices; ensure compliance and governance.
• Collaborate with data engineering and analytics teams to implement data platforms (cloud/on-premise).
• Provide architectural guidance on data security, privacy, and regulatory compliance in architectures to delivery teams, vendors, and system integrators.

Qualifications

• Degree: Information Technology

Experience Required
Enterprise Technology & Solutions Architecture

• Technology
• 1-2 years
• Leadership experience in driving technical engineering and development teams in the delivery of cloud solutions.
• 3-4 years
• Have experience implementing Continuous Integration or Continuous Delivery processes in engineering teams and lastly, experience leading and integrating test automation into various points in a deployment pipeline and prior programming background in at least one or more languages: C, C++, Java, Perl, Python, Go, or scripting experience in Shell and Perl.
• More than 10 years
• Require experience in using large scale production systems and technologies, for example load balancing, monitoring, distributed systems, micro services, and configuration management.
• Designing and executing small to medium scale systems automation projects with strong autonomy. Be familiar with and enthusiastic for software engineering best practices such as testing, continuous integration and continuous delivery. Be familiar with systems and configuration management tools.

Additional Information

• Experience: At least 5-7 years of experience in data architecture, enterprise architecture, or related roles with proven track record designing data solutions.

Technical Skills:

• Canonical data models and integration patterns
• Data modeling (3NF, dimensional, semantic models)
• Proficiency in SQL/NoSQL databases and data warehousing technologies
• Experience with cloud data platforms (e.g., AWS, Azure, GCP)
• Knowledge of ETL/ELT tools and data integration patterns
• Familiarity with metadata management and data governance tools
• Understanding of data security, privacy, and compliance standards
• Contribution to multi-year data roadmaps

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Expertise
• Empowering Individuals

Technical Competencies:

• Agile Concepts
• Business Analysis Environments and Perspectives
• Business Continuity and Disaster Recovery Planning
• Internal & External IT Environment
• IT Applications

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Job Description

• To define and develop complex architecture roadmaps, practices, and processes for a specific domain within the enterprise, such as business, data, security, cloud/infrastructure or technology.
• A senior data architect would handle complex data architecture challenges and strategic initiatives and assume responsibility for high-level planning, decision-making, and leading the data architecture strategy to support business goals and innovation.
• Provide subject matter expertise, leadership and insight to demonstrate how the current and future needs of the Business Unit will be met in an integrated, efficient, sustainable, agile, and adaptable manner.
• Provide architecture advice for a specific domain, at strategic and tactical levels to senior/executive stakeholders.
• Define and communicate the architecture vision for a specific domain as a blueprint that guides the development and integration of technology solutions to meet current and future business objectives in an integrated, efficient, sustainable, agile, and adaptable manner.
• Set strategies, policies, standards, and practices to facilitate alignment and integration between business strategies, technology strategies, and enterprise transformation activities.
• Act as the subject matter expert to provide technical guidance and leadership to development teams for a specific domain within the enterprise, such as business, data, security, cloud/infrastructure or technology.

Qualifications

• Degree: Information Technology

Experience Required
Enterprise Technology & Solutions Architecture

• More than 10 years: Significant experience in the specific domain, with a strong understanding of domain-specific challenges and solutions. Track record in IT disciplines including data management, integration and large scale solution architectures.
• Experience with the complete information system life cycle. Architecture/Solution design delivery in large domestic or global institutions. Ability to deal with all levels of the business and technology stakeholders across large organisations.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Convincing People
• Developing Expertise

Technical Competencies:

• Benefits Management
• Business Process Design
• Business Process Improvement
• Change Control and Management (IT)
• Emerging Technology Monitoring

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Job Description

• To drive and deliver the end-to-end project and change management of key initiatives which impact Reporting and Analytics across South Africa, all Africa Regions countries and all International offices.
• Identify and collaborate with key project teams and project leads to deliver the expected outcomes of each program of work. To establish and drive alignment of key messaging across the Standard Bank Group for each Reporting and Analytics project undertaken.

Qualifications

• First Degree in Finance and Accounting
• First Degree in Social Sciences

Experience Required

• 5-7 years’ experience in organizational change management, with proven leadership of complex people-change initiatives.
• Demonstrated experience leading enterprise-wide business transformation and change delivery across multiple business units, functions, or countries.
• Proven ability to develop and execute communications, stakeholder engagement, and leadership alignment strategies.
• Strong understanding of human behavior, resistance management, and adoption interventions to drive sustainable people adoption outcomes.
• Excellent communication, influencing, and organizational skills, with the ability to partner effectively with project managers and senior stakeholders.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output

Technical Competencies:

• Change Management (HR)
• Financial Analysis
• Project Management (Project Mgmt)
• Understanding of Financial Services
• Verbal Communication

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Job Description

• To contribute to a positive workforce experience through innovative learning solutioning to address business requirements. Partner with relevant stakeholders on allocated projects; driving efficiencies, agility & commercial viability by optimising technology in the design & development of integrated learning solutions.
• Interpret future requirements & shifts in CoE practice, implementing end-to-end solutions, prioritising & ensuring alignment of CoE initiatives implemented, to address needs.

Qualifications

•  First Degree: Social Sciences

Experience Required

• 5+ years' experience in instructional design, learning solution development, and adult learning methodologies.
• Proven experience designing and delivering learning interventions for digital systems, enterprise platforms, or technology-enabled business solutions.
• Experience developing a range of learning solutions, including instructor-led training, virtual learning, eLearning, microlearning, videos, job aids, and performance support materials.
• Demonstrated experience supporting large-scale system implementations, digital transformation initiatives, or organisational change programmes.
• Experience engaging with business stakeholders, subject matter experts, and project teams to identify learning needs and deliver learner-centric solutions.
• Experience working with Human Capital, payroll, ERP, HRIS, SAP, SuccessFactors, Workday, ServiceNow, or similar enterprise platforms would be advantageous.
• Experience administering or deploying learning solutions through Learning Management Systems (LMS).
• Proficiency in learning authoring and content development tools such as Articulate Storyline, Rise, Camtasia, Vyond, and Adobe Creative Suite.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Examining Information
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Decision Making
• Learning Technology
• Solution Delivery
• Solution Design and Development
• Teaming
• Workforce Insights

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Examining Information
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Decision Making
• Learning Technology
• Solution Delivery
• Solution Design and Development
• Teaming
• Workforce Insights

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Job Description

• To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities.
• To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience
• Adhere to and apply defined standards, tools and frameworks ensuring achievement of service stability for the business line or corporate function across all markets Apply common communication standards when communicating to business stakeholders during high impact service impact and restoration events
• Capture all relevant service-related information using the relevant service management tools enabling reporting which is both accurate and reliable
• Communicate and manage all changes within the function as well as externally to the relevant area to ensure effective understanding and use of the service
• Coordinate technical teams and drive the operational execution of the incident management process, determine the level of risk and liaising with relevant technical teams.
• Make recommendations and obtain the necessary permissions, outside of the mandate, to make changes to processes or applications enabling the most effective response for the resolution of incidents raised

Qualifications

• Degree: Information Studies/Information Technology

Additional Information

Experience Required: Delivery Enablement

Must be fluent in Mandarin-English (Required)

• 5-7 years: Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other
• 5-7 years: Proven experience in application of service management processes and frameworks
• Cross Border Payments experience - Pref

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Strategies
• Documenting Facts

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management

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Job Description

• To acquire, service and retain clients through the Employer Value Banking model by engaging company decision-makers and employees, delivering onsite activations, and positioning bundled banking solutions that meet personal and business needs. The role focuses on proactive sales, Private Banking and Prestige client identification, and growth of quality portfolios.

Key responsibilities:

• Acquire new clients by running onsite activations, bank days and workplace engagements
• Build strong relationships with companies and their employees to drive EVB uptake
• Identify and migrate qualifying clients into Private Banking and Prestige offerings
• Conduct needs analysis and recommend appropriate transactional, lending and investment solutions
• Deliver against sales targets through proactive hunting, cross-selling and portfolio growth

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• RE5 Regulatory Examination for Representatives
• Valid driver’s licence and mobility to travel to client sites
• Must meet FAIS Fit and Proper requirements

Experience Required:

• 3 to 5 years banking experience across Personal, Private or Business Banking
• Proven proactive sales track record within financial services
• Ability to engage company decision-makers and employee groups
• Exposure to EVB/Workplace Banking, affluent or Private Banking segments, and credit, lending and transactional product entrenchment
• Demonstrated delivery in portfolio growth, client acquisition and retention, and onsite activations

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Providing Insights
• Challenging Ideas & Exploring Possibilities
• Convincing People & Understanding People
• Making Decisions & Producing Output
• Generating Ideas & Showing Composure

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• We are looking for an experienced, client-focused Universal Banker to support the delivery of sales, service, client experience and operational objectives within a branch and Local Market environment.
• The role is responsible for engaging with Personal, Prestige and Private Banking clients, understanding their banking needs and resolving client demand in a one-and-done manner where possible. The Universal Banker will also partner closely with the Universal Banking Team Leader to support the execution of Local Market initiatives, identify client growth opportunities, promote appropriate banking solutions and contribute to a high-performing branch environment.
• The role may require travel within the Local Market from time to time to support client engagement, branch initiatives and business execution.

Key Responsibilities:

• Engage with clients across branch and digital channels to understand their needs, resolve banking queries, open and maintain accounts and deliver a consistent client experience in line with laid-down procedures.
• Support the Universal Banking Team Leader in executing Local Market initiatives by identifying client opportunities, supporting sales activity and contributing to the delivery of branch and Local Market objectives.
• Identify cross-selling and up-selling opportunities through client conversations, promote relevant banking products and services and encourage the use of digital and non-branch channels.
• Apply risk, compliance and regulatory requirements across all client interactions, including Know Your Customer, Protection of Personal Information, FAIS disclosures, account opening, mandates and application submissions.
• Analyse client information, account conduct and supporting documentation to make informed recommendations, resolve demand within scope and escalate matters where required.
• Contribute to a high-performing team culture by following agreed ways of work, supporting team learning, sharing insights and assisting colleagues where needed.

Qualifications

• NQF Level 5 FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required, or the ability to operate under supervision where applicable.
• A valid driver’s licence is advantageous where Local Market travel is required.

Minimum Experience:

• 3 to 4 years’ experience in branch banking, frontline banking, client service, sales or a contact centre environment.
• Good understanding of banking products, account processes, application submissions, client onboarding and laid-down banking procedures.
• Experience engaging clients to understand their financial needs and identify appropriate banking, lending, insurance, digital or broader financial solutions.
• Sound working knowledge of risk, compliance and regulatory requirements, including FAIS, Know Your Customer and Protection of Personal Information requirements.
• Ability to work in a target-driven environment, manage client demand effectively and support team delivery against sales, service and operational objectives.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Producing Output
• Showing Composure and Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• To achieve the SBIB goals for the CBI, Corporate and Multinational Account offering, income and profit budgets by way of managing the behaviour of staff and relationships with the corporate and multinational’s staff members and clients through training, support, and motivation. To ensure on-going and successful placement of insurance policies locally and globally.
• Ensure efficient support and assistance to the corporate and multinational clients on all levels in terms of the insurance offerings.To implement strategic objectives and identify opportunities that become available.
• To regularise all insurance covers and manage compliance issues as required in each country globally.Ensure continuous awareness of the Insurance offerings within the appropriate environments.Work close with all partners and clients to achieve the goals as set out by CBI.

Qualifications

• Type of Qualification: Minimum qualification – Grade 12/Matric Certificate together with a relevant business degree or similar [majors in Risk, Finance, Insurance will be an advantage]
• Full Qualification as recognised by the Registrar.
• Postgraduate or professional qualification in risk and relevant experience an advantage
• Be prepared to write and pass KI examination should this be required and requested.
• Must have passed FAIS exams min 60 credits – qualification and experience as determined by “Fit and Proper Requirements” of the FAIS legislation.

Experience Required
Wealth and Investment

• Personal and Private Banking
• 5-7 years
• Knowledge of regulatory and legislative requirements in the banking industry.
• Experience in a client facing environment fulfilling demand (credit/banking/operations), with a focus on maintaining high standards of service and problem resolution.
• An understanding of products and services available to clients.
• Experience of working in a similar environment or operations would be preferred.

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Documenting Facts
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Providing Insights
• Resolving Conflict
• Seizing Opportunities
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Credit Delivery
• Customer Understanding ( Consumer Banking)
• Operations Risk Management
• Product Knowledge (Consumer Banking)

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Job Description

• To lead a team in creating detailed design solutions and to translate business requirements into system analysis that is in alignment with the overall enterprise information technology architecture and business strategy to ensure delivery of effective IT solutions to respective areas of the organisation.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required
Experience & Software Design

• Technology
• 8-10 years
• Experience gained in one or more of the technical areas namely user experience, features or solution architecture.
• Leadership experience in driving technical and business analyst teams in the delivery of design solutions according to set solution requirements as defined.

Additional Information

Behavioural Competencies:

• Challenging Ideas
• Convincing People
• Developing Expertise
• Directing People
• Empowering Individuals
• Exploring Possibilities

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Integrity
• Internal & External IT Environment
• IT Applications
• IT Business Analysis/ Feature Analysis
• Quality Management System Support