Expression of Interest Radio Controller (Boksburg) at G4S

ROLE RESPONSIBILITY:

Radio control

• Maintains radio and telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
• Uses and ensures that the crew use codes in all radio transmissions
• Ensures that emergency procedures are known to the vehicle crew and that the correct procedures are adhered to
• Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd persons movements, this includes “blind radio spot’ notations, no service receipt number, standby situations, operations reminders, failure to meet agreed schedules and non-scheduled work
• Phones clients to confirm that a ‘no service’ was required when such is given to crew
• Brief new road crew on specific details  of their schedules to ensure maximum efficiency, courtesy and safe driving
• Keeps at hand, all emergency telephone numbers within the branches jurisdiction
• Keeps maps covering the branch’s operations to facilitate scheduled planning, re-routing and any other general information

Client Complaints

• Completes client complaint register to resolve every complaint received and submit to the manager
• Acts upon managers instructions to avoid recurring bad service

Code Book

• Update code book to record new client or service terminated

Box Room

• Prepares box pre-lists accurately and records those boxed due in the box room and submits such to box room controller
• Advises box room controller of all changes to boxes in and out as they become know to control. Informs controller of alterations, or omissions from counting house box prelist​

Counting House

• Liaises with counting house supervisor to establish their operating requirements and priorities

Clients

• Adheres to all operational directives with regards to client service
• Ensures that all clients are service contractually

Other Branches

• Maintains liaison to facilitate any emergency planning or action in the event

General

• Consults manager during the day concerning accidents, or incidents to ensure schedule adjustments and completion with minimum disruptions of client and company
• Carries out other duties as may be required or directed by management

THE IDEAL CANDIDATE:

Minimum Qualifications and Experience

• A minimum of 5 years experience in CIT operations is preferable
• Matric Certificate/Grade 12
• PSIRA Grade A 
• CIT Competency
• Previous Control Room experience will be an advantage
• No ITC listings
• A valid code 10 drivers licence with PDP is an advantage

Knowledge

• Ability to communicate with staff and clients
• Knowledge of ISO Quality Management and its requirements
• Be able to work under pressure

Skills

• Must be Computer literate
• Computer literate MS Office

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service

Closing Date: 13th, May 2022