Hot Jobs at G4S

Job Introduction

Cash Centre Teller

• G4s Cash Solutions (SA), a leading provider of Integrated cash management solutions , has a vacancy for a Cash Centre Teller based at our operations in Crown Mines.
• Reporting to the Cash Centre Supervisor, this ole is responsible for effectively counting, balancing and reconciling the customer's money in line with he cash processing procedures.
• The successful incumbent is a self-starter with a proven truck record in maintaining company policy, adopting best practices , and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and the role which operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility

To effectively manage the distribution of all cash bags and containers. To effectively count, balance, pack and reconcile the customers’ cash.

Manage the receiving of all bags and containers

• Distribute the bags/Containers to different areas
• Ensure all receipting is done
• Ensure that all work received daily is processed and cleared on the system
• Check that the information on the bags are correct r
• Adhere to all policies and procedures

Execute day to day operations

• Responsible for the secure, timely and accurate processing of customer deposits
• Assist in preparation of customer coin and cash orders
• Assist with other relevant duties and responsibilities that management may require from time to time
• Responsible to operate a variety of high speed equipment
• Track deposits into internal systems
• Proactively identify customer cash differences, report to Supervisor to correct and prevent any customer impact.
• Required to cross-train in multiple processes in order to support all Cash Processing services

Sorting of Cash/Coin

• Verifying bulk money
• Verify inbound or outbound coin and cash from corresponding banks, and customers
• Accurately balance transaction totals
• Balance the bulk total/funds

Training & Health and Safety

• Complete all related compliance training
• Attend and successfully complete all role specific training
• Adhere to procedures relating to the counting, packing, balancing, reconciliation and sorting of cash/coin
• Maintain a position of trust and responsibility
• Participate in safety forums created by company f
• Report all safety incidents to the relevant people
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Wear protective clothing all the time

The Ideal Candidate

Qualification and Experience

• Grade 12 with mathematics or accounting
• 1 – 3 years relevant teller working experience preferred Sound understanding of basic financial principles/information

Knowledge And Skills

• Computer Literacy
• Good verbal and written communication skills
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Flexibility in terms of working hours will be required, including weekends
• Role requires lifting, movement of containers, trolleys with substantial weight
• Ability to work under pressure
• Security-conscious
• Attention to detail

Closing Date: 19th, May 2022

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JOB INTRODUCTION:

Key Account Manager 

Reporting directly to the Managing Director, the Key Account Manager, is responsible for the management of strategic customer relationships in such a manner that the company is able to extract value and long-term relationships through enhanced and diversified service provision.

The successful incumbent is a self starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organization. The incumbent will be expected to be results driven and to live the values of the organisation. 

ROLE RESPONSIBILITY:

Management of overall performance, compliance, and delivery of the Contract 

• Manage the Security issues related to the account
• Oversee the thorough investigation of incidents by G4S regional management, ensuring that all investigatory avenues are followed to a logical conclusion and recorded to a high standard.
• Oversee the training of Security Officers and ensure reviews of their knowledge and understanding of the SOPs are undertaken.
• Advise and liaise with local G4S departments regarding security procedures and information.
• Ensure security equipment, uniforms and consumables are managed to the highest standard and within budget.
• Encourage a high level of safety awareness and participation in safety matters to ensure the G4S officers significantly contribute to a safe working environment.
• Provide Support to G4S Regional Account Manager to ensure the delivery of front-line Security service and the general administration of the in-country Security service.
• Be responsible to provide guidelines for the recruitment of staff to the contracted client sites, with appropriate support from the G4S off-site contract recruitment team.
• Be a focal point for all G4S Staff and Management for the contracted client sites
• Ensure disciplinary matters are dealt with in accordance with the HR processes.
• Manage and maintain on-site contract performance.
• Directly supervise the Security Administrator in all matters but in particular the financial aspects of that role.
• Collate and report on Key Performance Indicators (KPI’s) and contract performance.
• Conduct day-to-day interface and liaison with the customers and off-site G4S contract management.
• Responsibility for the production and maintenance of the Security Standard Operational Procedures (SOPs) in conjunction with the G4S Regional Security Standards Coordinator. 
• Assist in the production and maintenance of Security Risk Assessments (SRA), the Facility Security Plans (FSP), and any other required Security-related documentation.
• Conduct and quality assure relevant reviews and appraisals
• Attend and participate in relevant HSE-related meetings.

Manage the Customer requirements in terms of contractual compliance

• Communicate at least once per week with each Site / Terminal Manager in South Africa and assess satisfaction with regard to the service and determine if any additional support might be required. 
• Complete the month’s KPI score sheet with the client and local operations in attendance and coach parties through the process of properly completing and measuring the service. Ensure that Improvement Plans are created and implemented on sites with poor scoring.
• Provide first-hand training to officers on critical subjects.  Include local operations in the training in order to ensure proper top-down buy-in and understanding
• Constantly monitor news and social networks for any industrial or civil action which might impact on client’s safety of operations and on the safety of their staff. 
• Provide a detailed weekly report to, the client's Corporate Security Manager, the Territory Asset Protection Manager, and the G4S Regional Account Manager with an update of the security status at each of the terminals.
• Monthly meeting with the Contract Performance Manager where the financial performance is measured and discussed.
• Develop and refine an HSSE strategy for each site that is aligned with the client’s HSSE Plan. Ensure that this is trained, implemented, and understood. 
• Be the sole focal point for all client-related quotations. 
• Receive all Purchase Orders from the client and generate Purchase Orders to G4S or any subcontractors once received.
• Ensure all tasks are completed in the agreed timeframes and signed off by the client
• Ensure invoicing is delivered on all contractual and sundry work. Assist G4S Finance Department in collecting outstanding fees when required.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

THE IDEAL CANDIDATE:

• Applicable tertiary qualification recommended
• Relevant working experience in security management is essential, with a specific focus on operations
• Relevant account management experience recommended
• Strong understanding of contract profitability
• Knowledge of contracts and service level agreements
• Knowledge of the costing of contracts

Competencies

• Awareness of the market environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and co-operating

Closing Date: 8th, May 2022

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JOB INTRODUCTION:

CIT Crew

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a CIT Crew member based at our operations in Polokwane.

Reporting to the Radio Controller/ Planner, this role is responsible for collecting and delivering valuables of clients.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

ROLE RESPONSIBILITY:

Loading of trucks destined for clients

• Collect firearm and kit from armoury
• Sign firearm and kit register
• Check CPC if in working condition
• Inside closed loading bay scan consignment and sign consignment receipt received from boxroom
• Print your E viper receipt  - boxroom personnel to sign

Deliver money to clients

• Delivery – open safe – open cpc – place bag in cpc
• Client site – chip cpc – scan bags – print e viper receipt client to sign
• Collection – scan bags – print two E Viper receipts
• Sign and exchange receipts

Deliver consignment to box room

• You may collect consignment from clients or bank.
• Count number of bags.
• Print onboard receipt then handover consignment, receipt, scanner and keys to box room
• Sign boxroom handover receipt and boxroom personnel to sign your E Viper receipt.
• Tidy up the truck

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Minimum Qualifications

• Grade 12 (Mathematics/Accounting is an added advantage)
• Drivers License
• CIT Certificate
• PSIRA Grade C Certificate
• Firearm Training Certificates
• Firearm Competency Certificate (SAPS 524)
• Firearm Statement of Results from PFTC or SASSETA

Knowledge

• Location of clients
• Scheduling procedures
• Cit procedures
• Knowledge of G4S standard operating procedures
• South African security legislation
• G4S Operational Policy and procedures
• G4S HR Policy and procedures
• Health and Safety legislation

Skills

• Computer literate - ability to work on Excel, MS Outlook, Word
• Communication (written and verbal)
• Sharing and cooperating
• Customer Thinking
• Leading people
• Customer Service and liaison

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service

Closing Date: 8th, May 2022

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JOB INTRODUCTION:
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Team Leader based at our operations in Midrand. G4S Cash Deposita has an opportunity for an Team Leader within our Operations department based at our operations in Midrand. This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

ROLE RESPONSIBILITY:
This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

KPA’s

Installation and Maintenance 

• Ensuring installations and de-installations  of ABM’s are completed
• Provide training to customer of new ABM
• Maintain and install docking stations
• Maintain ABM’s and install new modifications

Customer Service 

• Collect faulty canister from cash center for repair by the service center
• Perform spot fixing on site
• Ensure technical call-outs are attended within time limits of SLA
• Availability after hours on cell phone to assist clients

Health and Safety

• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

Administration and Support 

• Answer telephone calls as from 18H00 Monday to Friday and Alternitive weekends 
• To answer and support the whatsup groups
• To ensure all action taken after hours get actioned with the relevant manager 
• Ensure all paperwork get handed to manager  

THE IDEAL CANDIDATE:
Competencies:

Knowledge

• Knowledge of company policies and procedures

Skills

• Electrical skills 
• Technical skills
• Communication (written and verbal)
• Supporting and working with others
• Delivering objectives

Attributes

• Delivering great customer service
• Sharing and cooperating
• Dealing with changing circumstances
• Understanding the organizational environment
• Attention to detail
• Work under pressure

Internal training associated with competencies:

• To be completed after the appraisal

Minimum qualification & experience

• Grade 12 
• Driver’s license

Closing Date: 10th, May 2022

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JOB INTRODUCTION:

Admin Clerk

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a admin clerk at our operations in George. Reporting to the Branch Administrator, this role is responsible to maintain administrative support to the branch.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

ROLE RESPONSIBILITY:

• Compiling of various reports
• Availability to work flexi-hours including weekends
• Obtaining various reports from all branches early morning and follow ups required
• Sending out of information
• Ad-hoc duties as and when required

THE IDEAL CANDIDATE:

• Must have experience in the compiling of various reports
• Should be able to work flexi-hours, including weekends
• Must have good computer skills and writing abilities

Closing Date: 18th, May 2022

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ROLE RESPONSIBILITY:

Radio control

• Maintains radio and telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
• Uses and ensures that the crew use codes in all radio transmissions
• Ensures that emergency procedures are known to the vehicle crew and that the correct procedures are adhered to
• Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd persons movements, this includes “blind radio spot’ notations, no service receipt number, standby situations, operations reminders, failure to meet agreed schedules and non-scheduled work
• Phones clients to confirm that a ‘no service’ was required when such is given to crew
• Brief new road crew on specific details  of their schedules to ensure maximum efficiency, courtesy and safe driving
• Keeps at hand, all emergency telephone numbers within the branches jurisdiction
• Keeps maps covering the branch’s operations to facilitate scheduled planning, re-routing and any other general information

Client complaints

• Completes client complaint register to resolve every complaint received and submit to the manager
• Acts upon managers instructions to avoid recurring bad service

Code Book

• Update code book to record new client or service terminated

Box Room

• Prepares box pre-lists accurately and records those boxed due in the box room and submits such to box room controller
• Advises box room controller of all changes to boxes in and out as they become know to control. Informs controller of alterations, or omissions from counting house box prelist​

Counting House

• Liaises with counting house supervisor to establish their operating requirements and priorities

Clients

• Adheres to all operational directives with regards to client service
• Ensures that all clients are service contractually

Other Branches

• Maintains liaison to facilitate any emergency planning or action in the event

General

• Consults manager during the day concerning accidents, or incidents to ensure schedule adjustments and completion with minimum disruptions of client and company
• Carries out other duties as may be required or directed by management

THE IDEAL CANDIDATE:

Minimum Qualifications and Experience

• A minimum of 5 years experience in CIT operations is preferable
• Matric Certificate/Grade 12
• PSIRA Grade A 
• CIT Competency
• Previous Control Room experience will be an advantage
• No ITC listings
• A valid code 10 drivers licence with PDP is an advantage

Knowledge

• Ability to communicate with staff and clients
• Knowledge of ISO Quality Management and its requirements
• Be able to work under pressure

Skills

• Must be Computer literate
• Computer literate MS Office

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service

Closing Date: 11th, May 2022

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ROLE RESPONSIBILITY:

Box lists, Boxes and Seals

• Update on a daily bases the “Box in Stop-loss Bag in” and “ Box out Stop-loss Bag out” lists and check the E-Viper system for the same
• Assess the physical state of the Boxes to ensure that they are secure
• Paint and Code Boxes with client details
• Where no seals have been received from the road staff and or issued to the road staff, ensure that it is recorded on a receipt and or E-Viper system 

Receiving and Issuing of Boxes / Stop-loss Bags

• Receive and Issue Boxes/ Stop-loss Bags and dates as per the prepared lists and E-Viper system
• Physically check seals on boxes/ Stop-loss Bags to verify if intact
• Obtain receipt and or E-Viper receipt signatures for all transactions
• Query all Boxes or Stop-loss Bags listed on the Box or Stop-loss Bag list and or E-Viper system which have not been handed in by the Crew, with control and notify Senior of the missing Boxes or Stop-loss Bag
• Report broken seals on Boxes, Boxes not properly sealed, suspicious looking Boxes and or damaged Stop-loss Bags to security officer or Management
• Check that all Containers and Stop-loss Bags received from road crew and counting house are properly sealed and locked

Vault

• Inspect vault and Boxroom and check that all Boxes/ Stop-loss Bags have been handed in and that those destined for the dispatch the following day are allocated to the correct schedules
• Store all Boxes or Stop-loss Bags containing cash in the Vault
• Ensure that the Vault is secure at all times
• Open the Vault and the beginning of the shift and lock the Vault at the end of the shift together with the Branch Security Officer or relevant Senior
• When the Vault is not in use during the day the Grid and Vault door should be closed and locked. Should the Vault doors need to be opened the CMCC should be called to get the Kaba-Lock code

Communication and liaison

• Liaise with Control Room, Counting House and the Armoury to ensure smooth and efficient dispatch and receipt of Boxes/Stop-loss Bags
• Liaise with Boxroom Controllers in other branches and immediately follows up on non-receipt or none E-Viper receipt of scheduled Boxes or Stop-loss Bags
• Sends daily tele-faxes detailing Branch requirements and priorities (Vault and AV limits) to BSO and Manager

Counting House

• Prepare and submit daily Box or Stop-loss bags pre-list to Counting House
• Liaise with the Counting House supervisor to determine their operational requirements and priorities
• Note and action counting house requirements on the schedule
• Sign for Boxes pr Stop-loss Bags received from the counting house on the Counting House Supervisors list

THE IDEAL CANDIDATE:

Minimum Requirements:

• Matric Certificate/Grade 12
• PSIRA Grade B certification and registration
• Previous Box room experience will be an advantage
• Ability to communicate with staff and customers
• Knowledge of ISO Quality Management and its requirements
• A minimum of 3 years experience in CIT operations is preferable
• Computer Literate
• Competency Firearm Certification
• CIT Training Certification
• A valid code 10 drivers licence with PDP is an advantage

Closing Date: 11th, May 2022

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ROLE RESPONSIBILITY:

Main Purpose of Position:

The Finance Manager coordinates the provision of effective financial support services within the region, in compliance with legislation and Company policies and procedures.

Key Responsibilities:

Ensure regional compliance with Company Financial policies in respect of budget and forecast processes​

• Preparation and timely submission of accurate forecasts of monthly results, facilitating implementation of proactive measures to obviate unacceptable outcomes.
• Maintenance of expenditure within approved levels by ensuring compliance with budgetary control procedures.
• Oversight of all financial controls within the region, adhering to company and group guidelines

Ensure regional compliance with Company accounting and administrative practices, in conformance with legislation and generally accepted accounting practice

• Timeous and accurate processing of decentralized accounting transactions on the G4S finance system, maintaining accurate and detailed records with supporting source documentation.
• Overview of the regional revenue position, implementing effective credit control measures to ensure that cash flow is maximised.
• Oversight and review of regional balance sheet reconciliations
• General financial management of regional costs, purchase orders, business expenses and expenditure
• Manage expenditure against budget
• Ensure correct allocation of costs against budget
• Ensure that expenditure is supported by valid supporting documentation
• Ensure that expenditure is approved at correct levels
• Review regional revenue reconciliations
• Review regional labour cost earnings
• Analysis and evaluation of monthly accounts, reviewing actual performance against budget, identifying trends and highlighting variances, providing accurate management information to the Regional Operations Director.

Preparation of monthly reports and analysis

• Preparation and timeous submission of accurate trade review packs, forecasts of monthly results, facilitating implementation of proactive measures to obviate unacceptable outcomes.
• Analysis and evaluation of monthly accounts, reviewing actual performance against budget, identifying trends and highlighting variances, providing accurate management information to the Regional Operations Director and Head Office
• Submission of all required reports and analysis of the financial position of the region, including but not exclusive to overtime, costs, cash flow and revenue.
• Review, process and manage the allocation of costs, journals and transactions for the region

Health and Safety (as the responsibility of each employee)

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

THE IDEAL CANDIDATE:

Minimum Requirements:

• Relevant tertiary finance qualification essential
• Minimum of 5 years relevant working experience
• Financial and cost control experience essential
• Advanced computer literacy with specific reference to Excel/Sheets

Skills and Attributes:

• Financial and commercial acumen
• Dealing with changing circumstances
• Understanding the organisation’s goals and objectives
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Delivering great customer service
• Attention to detail

Closing Date: 18th, May 2022

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ROLE RESPONSIBILITY:

Effective HR Administration

New Starters

• Ensure that full vetting process has been followed upon recruitment of new incumbent
• Process all new starter documents and onboarding pack as per HR Guidelines and policy
• Provide advice on benefits offered by the Company and ensure that benefits are linked by Payroll
• Engage on SAGE 300 People and any other legislative systems/portals             

 Terminations

• Ensure that a resignation letter or dismissal letter is received
• Exit Interview is conducted for resignations
• Complete benefit withdrawals (pension fund, UI19 and Certificate of service) and process Medical Aid cancellation/transfer
• Ensure a movement form is processed
• Terminate on required legislative systems/portals

Other HR/Payroll related Admin

• Submit monthly payroll related Input to Payroll
• Administration of any and all Employee movements (Promotions, Transfers, Death, etc.)
• Responsible for HR related Policies and procedures and the adherence thereof
• Check regional salary earning analyses to ensure that is correct
• Ensure that Payroll Approval reaches Payroll as per set deadlines
• Process Pay Queries
• Oversee payslip distribution
• Oversee distribution of Pension Fund Statements and IRP5’s annually
• Administer Surveys, projects, employee engagements and the like
• Ensure that requisitions and movements are authorized in line with the DOA
• Ensure that all HR related input is processed on Easy Roster (i.e promotions, transfers, demotions etc.)
• Oversee personnel file administration and ensure all documents are on file. Electronically and Hard Copy.
• Process leave, disciplinary outcomes and beneficiary details on Sage 300 People and Easy Roster
• Check PSIRA registration where required and all other legislated requirements e.g. firearm competency, driver’s license and PDP
• Submit Benefit Application forms to relevant Benefits partner/Insurer (i.e medical aid & multi benefit forms)

Benefits Administration

• Process Workman’s Compensation Admin
• Process death claims
• Process disability claim
• Ensure that employees update beneficiary forms annually
• Administer Maternity leave process and ensure the necessary agreements are in place

 Timely and Accurate Reporting and Compliance Audit/Reporting

• Compilation of monthly reporting and management information and KPIs
• PSIRA reconciliation and reporting
• Provident/Pension Fund claims and outstanding information reporting
• Provident/Pension Fund reconciliation
• Various reports as per Management's request 

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

THE IDEAL CANDIDATE:

Qualification and Experience

• Diploma or Degree in Human Resources
• Minimum 5 years experience in a position within Human Resources 
• SAGE 300 People (not negotiable)
• Must be efficient in Microsoft Excel

Closing Date: 14th, May 2022

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ROLE RESPONSIBILITY:

Assembly Technician 

Manufacturing functions:

• Ensure timeous assembly of ABM machines within SLA time limits
• Production line quality control of own assembly product
• Assembly to be completed with “0” defects as listed by the Q&A Department
• Improvement suggestions to assembly as well as design aspects to management
• Repair and maintenance of Devices.
• Repairing and maintenance of canisters

Health and Safety

• Attend safety education and refresher programs
• Comply with safety policies and procedures at workplace

THE IDEAL CANDIDATE:

Minimum qualification:

• Grade 12 and/or NQ4
• Technical knowledge of all Device Types

Skills

• Communication (written and verbal)
• Sharing and cooperating
• Problem Solving
• Technical skill
• Tool & Die maker
• Fitter and turner
• Welder

Knowledge

• Knowledge of G4S Deposita standard operating procedures

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail

Closing Date: 11th, May 2022

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ROLE RESPONSIBILITY:

Maintain Vehicle standards  and comply with company equipment and vehicle procedure

• Receives and signs for all equipment (Firearm, holster, lanyard, ammunition, identity card and vehicle keys) from Armory and returns all equipment at the end of the day
• Check that all equipment is in an effective working order
• Comply with procedures on Company uniform and protective equipment.
• Conduct vehicle audit with vehicle check-list before commencement of duty
• Report minor defects to artisan and report major defects to TSO before commencement of duty and record and maintain a vehicle log book for action.
• Re-fuel vehicle at the commencement of duty to ensure that its ready for the next shift
• Responsible and accountable for all technology and  and equipment used in the vehicle
• Responsible for the cleanliness of the vehicle(washed daily)
• Inspects vehicle on completion of duty to ensure that there are no boxes/ Stoploss Bags or other items left behind in the vehicle inadvertently
• Check for unauthorized persons or property to be carried on the vehicle

​Drive vehicles responsibly and recording of accidents and incidents

• Obtain scheduled route trip from the planner,  no deviation allowed from planned route
• Drive in a responsible manner in order to portray a professional attitude and to obey safety rules and regulations
• Responsible and accountable for ensuring PDP license is valid and current
• Obey all traffic regulations
• Report all traffic incidents  to the BSO
• Behave in a courteous manner towards any member of the public involved in the accident or incident to maintain a good company image. Do not make any admission of guilt, admin negligence or make any promise to have repairs done.
• Report  in writing all relevant details pertaining to the accident in the branch
• Report all accidents to SAP and or traffic department
• Comply with vehicle operating instructions to ensure that no other persons not in possession of necessary driver qualification is allowed to drive the company vehicle
• Operate a radio in a vehicle

Preform control function of scheduled trips and Security Drills

• Perform radio check with control prior to departure from the branch in the morning
• Reports to control immediately when the vehicle becomes immobilized or is likely to become immobilized
• Comply with instructions given to ensure that company codes  are adhered to and precautions are taken to protect crew and load
• Reports to control on all arrivals and departures at the branch and client destinations, and also “off air” and “on the air” occurrences
• Carries out operational security drills and maintains security awareness and vigilance to all armed banking operations
• Takes preventative action if any suspicious activity is noticed (report to control room)
• Takes direct action in the event of an armed or unarmed attack against colleagues, client’s or company and report incident to the control room.
• Do not assist crew in the loading and unloading of security devices and Stoploss Bags

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Minimum Qualifications and Experience

Copies of the below must also be submitted with application including copy of ID;

• Code 10 driver’s licence with valid PDP
• Grade 12 (Matric)
• CIT Certificate
• Grade C PSIRA
• Firearm Competency (SAPS 524)
• Firearm Training Certificates
• Firearm Statement of Results from PFTC or SASSETA

Knowledge, Skills and Attributes

• knowledge of G4S policies and procedures
• Knowledge of concepts, theories and principles of Safety, Health, Risk, quality and environment
• Knowledge of legislation, regulations codes and by-laws in transportation
• Knowledge of G4S business ethics policy
• Prepare vehicle for transportation
• Operate a vehicle for transportation
• Complete vehicle inspection and accident /incident reports
• Economic driving skills
• Technical skills on vehicle
• Operate technology on vehicles
• Delivering objectives
• Supporting and working with others
• Acting professionally
• Delivering great customer service

Closing Date: 15th, May 2022

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ROLE RESPONSIBILITY:

Maintain Vehicle standards  and comply with company equipment and vehicle procedure

• Receives and signs for all equipment (Firearm, holster, lanyard, ammunition, identity card and vehicle keys) from Armory and returns all equipment at the end of the day
• Check that all equipment is in an effective working order
• Comply with procedures on Company uniform and protective equipment.
• Conduct vehicle audit with vehicle check-list before commencement of duty
• Report minor defects to artisan and report major defects to TSO before commencement of duty and record and maintain a vehicle log book for action.
• Re-fuel vehicle at the commencement of duty to ensure that its ready for the next shift
• Responsible and accountable for all technology and  and equipment used in the vehicle
• Responsible for the cleanliness of the vehicle(washed daily)
• Inspects vehicle on completion of duty to ensure that there are no boxes/ Stoploss Bags or other items left behind in the vehicle inadvertently
• Check for unauthorized persons or property to be carried on the vehicle

​Drive vehicles responsibly and recording of accidents and incidents

• Obtain scheduled route trip from the planner,  no deviation allowed from planned route
• Drive in a responsible manner in order to portray a professional attitude and to obey safety rules and regulations
• Responsible and accountable for ensuring PDP license is valid and current
• Obey all traffic regulations
• Report all traffic incidents  to the BSO
• Behave in a courteous manner towards any member of the public involved in the accident or incident to maintain a good company image. Do not make any admission of guilt, admin negligence or make any promise to have repairs done.
• Report  in writing all relevant details pertaining to the accident in the branch
• Report all accidents to SAP and or traffic department
• Comply with vehicle operating instructions to ensure that no other persons not in possession of necessary driver qualification is allowed to drive the company vehicle
• Operate a radio in a vehicle

Preform control function of scheduled trips and Security Drills

• Perform radio check with control prior to departure from the branch in the morning
• Reports to control immediately when the vehicle becomes immobilized or is likely to become immobilized
• Comply with instructions given to ensure that company codes  are adhered to and precautions are taken to protect crew and load
• Reports to control on all arrivals and departures at the branch and client destinations, and also “off air” and “on the air” occurrences
• Carries out operational security drills and maintains security awareness and vigilance to all armed banking operations
• Takes preventative action if any suspicious activity is noticed (report to control room)
• Takes direct action in the event of an armed or unarmed attack against colleagues, client’s or company and report incident to the control room.
• Do not assist crew in the loading and unloading of security devices and Stoploss Bags

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher program
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Minimum Qualifications and Experience

• Code 10 driver’s licence
• Grade 12
• CIT Certificate
• Grade C PSIRA
• Firearm Competency
• PDP Licence

Knowledge, Skills and Attributes

• knowledge of G4S policies and procedures
• Knowledge of concepts, theories and principles of Safety, Health, Risk, quality and environment
• Knowledge of legislation, regulations codes and by-laws in transportation
• Knowledge of G4S business ethics policy
• Prepare vehicle for transportation
• Operate a vehicle for transportation
• Complete vehicle inspection and accident /incident reports
• Economic driving skills
• Technical skills on vehicle
• Operate technology on vehicles
• Delivering objectives
• Supporting and working with others
• Acting professionally
• Delivering great customer service

Closing Date: 6th, May 2022

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ROLE RESPONSIBILITY:

The Crew is mainly responsible for the collection and delivery of client valuables.

Loading of trucks destined for clients

• Collection and checking of all required equipment
• Completion of paperwork
• Ensure full consignment is correctly received from the boxroom, segregated and secured onboard

Delivery of valuables to clients

• Ensure relevant procedures are followed and correct security devices are used for safe transport of consignment at all times
• Scanning and completion of paperwork

Delivery of consignments to boxroom (branch base)

• Completion of paperwork for handover
• Deliver consignment
• Housekeeping - Vehicle

Health and Safety

• Report all safety incidents
• Attend safety education and refresher programmes
• Comply with ALL safety policies and procedures at ALL times
• Wear protective clothing at all time

THE IDEAL CANDIDATE:

Requirements

• Grade 12
• PSIRA Registred
• CIT certificate
• Valid Firearm Competency
• Basic computer literacy
• Relevant working experience in a high-risk environment will be an advantage
• Customer service orientated
• Ability to work under pressure and in a fast-paced, HIGH-RISK environment
• Working in changing circumstances

Closing Date: 28th, May 2022

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ROLE RESPONSIBILITY:

Main Purpose of Position

To manage and lead direct reports within the cash Boxroom / Vault services. Responsible for the management, security and operations of the Boxroom / Vault and traceability of all items/cash entering and leaving the vault. To work within the specified policies, processes and procedures.

Main responsibilities

Management of overall Vault operations

• Ensure that the vault is managed in line with G4S policies and procedures
• Ensure that the vault audit is carried out daily, identify and investigate any discrepancies
• Manage the traceability of all items at all times assuring strict accountability
• Manage the shift handover process
• Manage the storing of items in the vault
• Monitor all movement within the vault ensuring the tightest security and integrity is maintained at all times
• Maintain customer vault balances in an accurate manner and in line with procedures and processes
• Responsible for opening and closing the vault in accordance with procedures
• Maintain proper vault paperwork and inventory records
• Prepare daily reports/balancing and retain records as per procedure
• Adhere to floor limits
• Adhere to SLA’s

Loading Bay

• Ensure proper planning and time management of the loading bay
• Manage and implement procedure for control exit and entry of vehicles to loading bay(s)

Access Control

• Ensure access to and from the vault is controlled and managed in line with the paper mandate
• Ensure restricted access at all times in line with procedures

Management and supervision of vault staff

• Responsible for providing daily leadership, coaching and feedback to direct reports including: Vault Controllers and Vault Officers
• Direct and supervise vault staff regarding their workflow
• Evaluate the department needs and schedule employees accordingly to achieve best efficiency and business results
• Manage and maintain constructive employee relations between management and workforce
• Manage the overtime cost within budget

Training and development

• Manage on-going evaluation of performance
• Offer guidance, training and development to teams on continual systems improvements
• Train and develop reports to enhance career progression and succession planning

Risk and Compliance

• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regards to  risk

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Minimum Requirement

• Matric – grade 12 certificate
• 3 – 5 years’ experience in leading and supervising
• Experience to work in a fast paced, repetitive and secure environment
• 2 - 5 years’ vault experience in a cash operations environment is preferred
• Required to regularly lift and or move up to 20 kg’s with assistance
• Must be able to push, pull and maneuver containers and / or wheel cash/coin trolleys weighing up to 40 kg’s or more
• Ability to deal compliantly with complex operational issues in a ‘hands-on’ way
• Flexibility in terms of working hours will be required 24/7, including weekends and public holidays
• Relevant tertiary education will be advantageous
• 1 – 2 year’s CIT operations is preferable
• Ability to bend, stoop and stand for long periods of time

Competencies:

Knowledge

• Basic math and reconciliation experience
• Basic accounting practices
• Vault Operations policy and procedures
• HR policies and procedures
• Health and safety legislation

Skills

• Handling large amounts of cash and coins
• MS Office – Computer literate
• Basic MS Excel – working with spreadsheets
• Written and verbal skills
• Strong leadership ability

Attributes

• Communication skills
• Able to work as part of a team player
• Security conscious
• Delivering performance
• Leading and supervising people
• Customer Thinking
• Working under pressure

Closing Date: 13th, May 2022

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ROLE RESPONSIBILITY:

Radio control

• Maintains radio and telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
• Uses and ensures that the crew use codes in all radio transmissions
• Ensures that emergency procedures are known to the vehicle crew and that the correct procedures are adhered to
• Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd persons movements, this includes “blind radio spot’ notations, no service receipt number, standby situations, operations reminders, failure to meet agreed schedules and non-scheduled work
• Phones clients to confirm that a ‘no service’ was required when such is given to crew
• Brief new road crew on specific details  of their schedules to ensure maximum efficiency, courtesy and safe driving
• Keeps at hand, all emergency telephone numbers within the branches jurisdiction
• Keeps maps covering the branch’s operations to facilitate scheduled planning, re-routing and any other general information

Client Complaints

• Completes client complaint register to resolve every complaint received and submit to the manager
• Acts upon managers instructions to avoid recurring bad service

Code Book

• Update code book to record new client or service terminated

Box Room

• Prepares box pre-lists accurately and records those boxed due in the box room and submits such to box room controller
• Advises box room controller of all changes to boxes in and out as they become know to control. Informs controller of alterations, or omissions from counting house box prelist​

Counting House

• Liaises with counting house supervisor to establish their operating requirements and priorities

Clients

• Adheres to all operational directives with regards to client service
• Ensures that all clients are service contractually

Other Branches

• Maintains liaison to facilitate any emergency planning or action in the event

General

• Consults manager during the day concerning accidents, or incidents to ensure schedule adjustments and completion with minimum disruptions of client and company
• Carries out other duties as may be required or directed by management

THE IDEAL CANDIDATE:

Minimum Qualifications and Experience

• A minimum of 5 years experience in CIT operations is preferable
• Matric Certificate/Grade 12
• PSIRA Grade A 
• CIT Competency
• Previous Control Room experience will be an advantage
• No ITC listings
• A valid code 10 drivers licence with PDP is an advantage

Knowledge

• Ability to communicate with staff and clients
• Knowledge of ISO Quality Management and its requirements
• Be able to work under pressure

Skills

• Must be Computer literate
• Computer literate MS Office

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service

Closing Date: 13th, May 2022

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ROLE RESPONSIBILITY:

Effective management of the branch financial performance

• Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
• Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize life of the asset.
• Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing of all internal and external reconciliation procedures and policies.
• Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
• Initiate cost savings and controls and
• Gross Margin Management
• Direct Wage control 
• Overheads control 
• Overtime cost control
• Service/Schedule profitability 
• Ensuring that claims against the Company are prevented or minimized

Effective management and deployment of employees within the branch

Effective Labour and Organisation

• Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation.
• Proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with staff, including understanding of policy and procedures
• Monitor and manage performance and provide feedback
• Apply consistent and fair disciplinary action in line with legislation
• Oversight of employee records, ensuring that all relevant and required documentation is on file. 

Training/Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
• Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements

Leadership

• Monitor, manage and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold branch management team meetings and communicate to all branch staff through those briefings

Effective management of operations

Client retention and customer service levels

• Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
• Maintain all customer SLAs and address deficiencies
• Undertake regular and consistent customer visit and assess service delivery
• Monitor customer service levels

Operations management – adherence to operation standards:

• Review and remediate audit results and operational matrix
• Effective management of branch fleet 
• Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks. 

Shared Best Practice

• Investigate, share and implement Best Practice from other branches

ROCC and compliance

• Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.
• Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC)
• Perform regular audits for self-assessment to ensure conformance to Group standards 

Effective Security and Risk Management for the branch

Adhere to group and company standards on risk and security mitigation and control on the following areas:

• Maximum vehicle loads and values
• Armed employees
• Branch security
• CPCs
• Radios
• Health and Safety and fire drills
• Systems
• Attacks/emergencies
• Vault and Float limits

Effective management of business development function

Business development

• Identifying new business opportunities in the branch’s sphere of operations, 
• Monitor and assess the market environment in terms of competitors and current customers.
• Ensure that all new quotes are done at profitable margins

Needs analysis

• Upsell of products and new services in line with customers’ needs and risks.

Company image and brand

• Ensure all vehicles are correctly branded and maintained to improve company image and market share. 
• Oversight and management of employee discipline
• Adhere to all company brand guidelines 

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Qualifications

• 3 year tertiary qualification (relevant qualification in general management recommended)

Experience

• Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
• Minimum of 3 to 5 years’ management experience
• Business acumen - sound understanding of financial information (Profit and Loss Statement)
• Proven experience in Customer Relationship Management

Skills and Attributes

• Strong operations and people management skills
• Leading people
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Driving change
• Delivery strategy
• Delivering objectives
• Awareness of the market environment

Closing Date: 11th, May 2022

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ROLE RESPONSIBILITY:

Effective compilation of sales quotations and tender documentation in the region in compliance with business strategy

• Effective application and control of company selling price list as per mark-up margins in line with sales strategy.
• Finalize and accept customer quotations
• Effective management of company policies and procedures.
•  Prepare and submit sales proposals and tenders to prospective customers.
• Liaise with National Bid team on quality and consistency of sales tenders/bids

Effective development of new business in line with sales targets

• Ensure effective development of sales of new and existing product lines
• Identification of potential new business opportunities for security solutions through consultation and cooperation with operational management and Sales Manager with planned prospecting, leads, cold calling, tender notices.
• Arrange and conduct meetings with new and existing business prospects where appropriate, to market G4S integrated security solutions.
• Conduct / arrange site surveys to identify risks and develop appropriate solution to do system design in order to meet customer needs.

• Conduct competitor evaluations to identify risks and develop appropriate solutions through thorough understanding of the competitor environment faced by the region. Liaise with operations on competitor analysis to share knowledge and focus on viable business opportunities.
• Reach and achieve sales targets, focusing on high margin business, and developing business near operational centers

Effective performance and reporting of sales and administrative activities and functions

• Preparation and submission of weekly sales call sheet report:
  1. Appointments
  2. Prospects
  3. Signed business
• Ensure that a customer file is maintained
• Ensure effective maintenance of the Sales system updating quotation information, leads and prospects

Customer Retention and corporate account management

• Monitor relationship with designated top customers, scheduling regular visits to ascertain customer satisfaction
• Conduct customer satisfaction surveys
• Achieve customer retention targets and KPIs

THE IDEAL CANDIDATE:

• Minimum of 3 years experience in a professional sales environment (industry related experience advantageous or essential or recommended) with a proven track record of closing deals and achieving targets
• Experienced in dealing with senior executives.
• Previous experience in technology products such as biometrics, CCTV, electric fencing, alarms etc essential
• A capable communicator with good English language skills.
• Experience in long sales cycles essential
• Demonstrated ability to deal with high profile individuals
• Solid understanding of the fundamentals of project management and be able to formulate accurate proposals/tenders from start to finish (Essential)
• History of successful execution.
• Experience in Business Development, essential

Knowledge, Skills and Attributes

• Communication (Written and Verbal)
• Negotiation
• Awareness of the market environment
• Driving Delivery
• Customer Thinking
• Professional Credibility
• Delivering objectives

Closing Date: 6th, May 2022

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ROLE RESPONSIBILITY:

To effectively manage the distribution of all cash bags and containers. To effectively count, balance, pack and reconcile the customers’ cash.

Manage the receiving of all bags and containers

• Distribute the bags/Containers to different areas
• Ensure all receipting is done 
• Ensure that all work received daily is processed and cleared on the system
• Check that the information on the bags are correct
• Adhere to all policies and procedures

Execute day to day operations

• Responsible for the secure, timely and accurate processing of customer deposits
• Assist in preparation of customer coin and cash orders
• Assist with other relevant duties and responsibilities that management may require from time to time
• Responsible to operate a variety of high speed equipment 
• Track deposits into internal systems 

• Proactively identify customer cash differences, report to Supervisor to correct and prevent any customer impact.
• Required to cross-train in multiple processes in order to support all Cash Processing services

Sorting of Cash/Coin

• Verifying bulk money 
• Verify  inbound or outbound coin and cash from corresponding banks, and customers 
• Accurately balance transaction totals
• Balance the bulk total/funds 

Training & Health and Safety

• Complete all related compliance training
• Attend and successfully complete all role specific training
• Adhere to procedures relating to the counting, packing, balancing, reconciliation and sorting of cash/coin
• Maintain a position of trust and responsibility 
• Participate in safety forums created by company 
• Report all safety incidents to the relevant people
• Attend safety education and refresher programs
• Comply with safety policies and procedures at workplace
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

​Qualification and Experience

• Grade 12 with mathematics or accounting
• 1 – 3 years relevant teller working experience preferred       
• Sound understanding of basic financial principles/information

Knowledge and Skills

• Computer Literacy
• Good verbal and written communication skills
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Flexibility in terms of working hours will be required, including weekends
• Role requires lifting, movement of containers, trolleys with substantial weight
• Ability to work under pressure
• Security-conscious
• Attention to detail

Closing Date: 19th, May 2022

go to method of application »

ROLE RESPONSIBILITY:

Effective management of the branch financial performance

• Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
• Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize life of the asset.
• Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing of all internal and external reconciliation procedures and policies.
• Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
• Initiate cost savings and controls and
• Gross Margin Management
• Direct Wage control 
• Overheads control 
• Overtime cost control
• Service/Schedule profitability 
• Ensuring that claims against the Company are prevented or minimized

Effective management and deployment of employees within the branch

Effective Labour and Organisation

• Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation.
• Proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with staff, including understanding of policy and procedures
• Monitor and manage performance and provide feedback
• Apply consistent and fair disciplinary action in line with legislation
• Oversight of employee records, ensuring that all relevant and required documentation is on file. 

Training/Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
• Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements

Leadership

• Monitor, manage and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold branch management team meetings and communicate to all branch staff through those briefings

Effective management of operations

Client retention and customer service levels

• Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
• Maintain all customer SLAs and address deficiencies
• Undertake regular and consistent customer visit and assess service delivery
• Monitor customer service levels

Operations management – adherence to operation standards:

• Review and remediate audit results and operational matrix
• Effective management of branch fleet 
• Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks. 

Shared Best Practice

• Investigate, share and implement Best Practice from other branches

ROCC and compliance

• Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.
• Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC)
• Perform regular audits for self-assessment to ensure conformance to Group standards 

Effective Security and Risk Management for the branch

Adhere to group and company standards on risk and security mitigation and control on the following areas:

• Maximum vehicle loads and values
• Armed employees
• Branch security
• CPCs
• Radios
• Health and Safety and fire drills
• Systems
• Attacks/emergencies
• Vault and Float limits

Effective management of business development function

Business development

• Identifying new business opportunities in the branch’s sphere of operations, 
• Monitor and assess the market environment in terms of competitors and current customers.
• Ensure that all new quotes are done at profitable margins

Needs analysis

• Upsell of products and new services in line with customers’ needs and risks.

Company image and brand

• Ensure all vehicles are correctly branded and maintained to improve company image and market share. 
• Oversight and management of employee discipline
• Adhere to all company brand guidelines 

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Qualifications

• 3 year tertiary qualification (relevant qualification in general management recommended)

Experience

• Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
• Minimum of 3 to 5 years’ management experience
• Business acumen - sound understanding of financial information (Profit and Loss Statement)
• Proven experience in Customer Relationship Management

Skills and Attributes

• Strong operations and people management skills
• Leading people
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Driving change
• Delivery strategy
• Delivering objectives
• Awareness of the market environment

Closing Date: 31st, May 2022