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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
- Validate all vehicle data on documentation before input .
- Review job cards before costing for car shop, paint and panel
- Ensure correct damage codes on all claims
- Attend to and expediently finalise all claim queries
- Ensure parts claim store is secure at all times
- Ensure parts claim store is clean and tidy
- Ensure all warranty parts are correctly tagged
- Ensure all prescribed parts are sent to the supplier within specified times
- Process all paint shop claims
- Liaise closely with HASA warranty claims department to ensure continuity in claim processing
- Ensure ordered warranty parts are placed on back order listing
- Ensure continued follow-up with outstanding warranty back order parts and customers
- Ensure customers return for back-order warranty repairs
- Check vehicle history and any previous warranty work
- Ensure the vehicle is within the warranty parameter period
- Ensure correct mileage recorded on the job card
- Ensure all vehicles have been inspected and diagnosed by the Workshop
- Ensure warranty part availability
- Ensure correct part and part number is recorded on the warranty claim form
- Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
- Ensure that the warranty policy is adhered to at all times
- Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
- Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
- Follow up with HASA that invoices have been received
- Ensure that job cards are costed and invoiced immediately the repairs are completed
- Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
- Ensure that all warranty job cards and invoices are signed by the customer
- Warranty filing is to be maintained by chassis number
- Manual report of warranty parts over 30 days to be kept for incentive purposes
- Reasonable requests by Management outside your job description will be performed from time to time
Qualifications and Experience
- Matric
- Over 2 years exp in same or similar role
Skills and Personal Attributes
- Attention to detail
- Previous experience in same role
- Good Communication skills
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Specific Role Responsibilities
- Distribute workload
- Ensure that work is completed properly and on time
- Monitor all work
- Control staff timekeeping
- Assist Technicians
- Ensure a productive and efficient working environment
- Test drive vehicles
- Handle Customer complaints
- Ensure consistent high quality work for all services and repairs
- Assist with diagnosis regarding customer problems
- Analyse comebacks
- Supervise staff using motivation, assistance and discipline
- Attend to warranty claims
- Ensure good housekeeping
- Ensure that safety measures are instituted and followed
- Ensure healthy and safe working environment standards are adhered to by all staff
- Ensure that workshop policies and procedures are adhered to
- Assist Manager and replace Manager if he / she is not available
- Assist Control, reception and administration
- Prepare quotations
- Assist Service Advisors with reception processes
- Perform any other reasonable duties which may be required from time to time
Qualifications and Experience
- Must have a minimum of Grade 12
- Qualified Motor Mechanic
- Technical Diagnostic Skills
- Toyota Experience
- Must have a valid driver’s license
- Must have a clear Criminal Record
Skills and Personal Attributes
- Must have Leadership and Time Management skills
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Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
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OBJECTIVES AND KEY TASKS
Improved Profitability:-
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
- To ensure stock is kept safe and in first class condition.
- Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
- To ensure that all customers are shown the utmost courtesy and consideration.
- To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
- To ensure stock is kept in good condition .
- To ensure that stock is only issued in accordance with policy regarding payment or charge.
- To guard against unauthorised withdrawal from stock.
- To maintain stock control system.
- To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
Staff:-
- To assist all company staff in parts identification and, if required, replacements.
- To assist in training new parts persons.
Administration:-
- To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- To ensure that all credit sales are made to an authorised signatory or approved account.
- To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
- To ensure Parts Manager is kept aware of stock movement.
- To notify Parts Manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
Marketing:-
- To assist if required in any marketing activity as required.
Finance:-
- To ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To be numerate and literate at the clerical level required.
- To understand basic vehicle layout, function and location of parts.
- To be able to identify parts.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years experience as a Parts Salesperson
Skills and Personal Attributes
- Must be Computer Literate.
- Must have stable track record
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Specific Role Responsibilities
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
- Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.Any other duties as may reasonably be required.
Qualifications and Experience
- Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
- KIA technician experience will be of advantage
- Relevant OEM product training - will be an advantage.
- Need excellent “fix right first time” track record.
- Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
- Mechanical insight
- Problem solving and motor vehicle fault finding skills.
- Mental alertness
- Must have sound English communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.
- Valid, unendorsed driver’s license
Skills and Personal Attributes
- Customer Service
- Fundamental problem solving capacity
- Occupational Health and Safety
- Product and/or service knowledge
- Research and Information Gathering
- Technical Ability
- Technical Learning
- Trust and Integrity
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
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Specific Role Responsibilities
- Validate all vehicle data on documentation before input .
- Review job cards before costing for car shop, paint and panel
- Ensure correct damage codes on all claims
- Attend to and expediently finalise all claim queries
- Ensure parts claim store is secure at all times
- Ensure parts claim store is clean and tidy
- Ensure all warranty parts are correctly tagged
- Ensure all prescribed parts are sent to the supplier within specified times
- Process all paint shop claims
- Liaise closely with HASA warranty claims department to ensure continuity in claim processing
- Ensure ordered warranty parts are placed on back order listing
- Ensure continued follow-up with outstanding warranty back order parts and customers
- Ensure customers return for back-order warranty repairs
- Check vehicle history and any previous warranty work
- Ensure the vehicle is within the warranty parameter period
- Ensure correct mileage recorded on the job card
- Ensure all vehicles have been inspected and diagnosed by the Workshop
- Ensure warranty part availability
- Ensure correct part and part number is recorded on the warranty claim form
- Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
- Ensure that the warranty policy is adhered to at all times
- Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
- Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
- Follow up with HASA that invoices have been received
- Ensure that job cards are costed and invoiced immediately the repairs are completed
- Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
- Ensure that all warranty job cards and invoices are signed by the customer
- Warranty filing is to be maintained by chassis number
- Manual report of warranty parts over 30 days to be kept for incentive purposes
- Reasonable requests by Management outside your job description will be performed from time to time
Qualifications and Experience
- Matric
- Over 2 years exp in same or similar role
Skills and Personal Attributes
- Attention to detail
- Previous experience in same role
- Good Communication skills
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
- Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.
FINANCE
- Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
CLIENT/CUSTOMER
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Deliver work activities effectively to satisfy customers.
- Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.
PEOPLE
- Attend training initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
GENERIC JOB COMPETENCIES
TECHNICAL COMPETENCIES
- Administrative Support: The provision of effective administrative support to internal and external stakeholders
- Communication: The demonstrate ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
- Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
- Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
- Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organisational workplace
- requirements, needs and practices.
Qualifications and Experience
Minimum Experience
- 1 - 2 years experience in a similar environment
- Experienxe within the motor industry
Minimum Qualification
- Matric
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
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Key Duties and Responsibilities:
- Prepare, report and consolidate financial statements:
- Generate trial balances and reconciliations.
- Accurately prepare and review all reconciliations.
- Ensure all accruals and journal entries up to date.
- Prepare cost allocations for payments and deposits.
- Manage all payments and allocation of receipts (i.e. cheques, electronic fund transfers etc.)
- Control fixed assets and follow up on outstanding vehicle debtors:
- Calculate all additions, disposals and depreciation of assets.
- Align all physical assets with asset register.
- Ensure that depreciation calculation agrees with nominal account.
- Vehicle debtor queries actioned within specified timeframe.
- Debtors and once-off payments.
- Assist FM/DP with management of daily, operating and annual financial reports, meeting applicable timelines.
- Handle insurance administration including investigation of insurance claims, responsible for 3rd party payments, and accurate recovery of excesses.
- Reconcile stock:
- Prepare and/or review vehicle, parts and asset stock-takes.
- Process credit notes, do parts creditors recon and follow up on variances.
- Reflect vehicle stock accurately and timeously in nominal ledger; reconciliation of nominal ledger accounts and follow up on variances.
- Calculate depreciation on demo vehicles (ensure stock is accounted for against NRV).
- Calculate and forecast provisions (used obsolescence, fleet claims ageing, warranty ageing etc)
- Prepare audit schedules for auditors and assist them in finalising audits.
- Process credit notes, do warranty recon and follow up on variances.
- Calculate and submit monthly VAT Recon.
- Review FSP calculations
- Cash Management
- Maintain good housekeeping within department in terms of ensuring that financial documents and records are filed and archived for easy accessibility.
- Ensure that the correct accounting policies and procedures are followed at all times.
Qualifications and Experience
Experience Required:
- 3+ years' bookkeeping experience in a similar environment.
- Relevant bookkeeping/ finance experience within the motor industry at dealership level is highly desired and would give a candidate an advantage.
Minimum Qualification/s Required:
- Senior Certificate with Mathematics and Accounting is minimum.
- Certificate in Bookkeeping or Accounting (or relevant equivalent NQF5+ qualification) is preferred.
Other Requirements:
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate; highly proficient in Excel and Outlook.
- Knowledge and ability to use relevant DMS functions (Drive IA) is an advantage.
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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KEY OUTPUTS:
- Ensure an efficient and focused customer service in a passenger car workshop.
- Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
- Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
- Adherence to Company processes and systems.
- To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
- To take accountability for staff recruitment, training and development.
Qualifications and Experience
QUALIFICATIONS AND EXPERIENCE:
- Matric.
- Must have at least 5 years’ experience in same or similar role with strong automotive industry knowledge.
- To have contactable references and good track record.
Skills and Personal Attributes
KNOWLEDGE AND SKILLS:
- Customer orientation.
- Strong Technical Knowledge.
- Sound knowledge of processes and systems.
- Must have financial planning skills, strategic planning skills, excellent CSI.
- A self-driven and service oriented person.
- You should possess excellent interpersonal and communication skills, strong leadership competencies and the ability to interact with all levels with sensitivity to cultural diversity.
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Key Performance Indicators will include, but not limited to;
- Manage customer/counter sales and ensure that optimal customer potential is achieved.
- Achieve the sales target set by the Sales/Branch/Retail Manager
- Plan, forecast and report on sales potentials by customer.
- Report all competitor pricing and activities.
- Report all customer information regarding delivery, telesales and account problems.
- Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
- Build and strengthen customer relationships.
- Receive inbound customer sales inquiries
- Provide quotations, product and service information
- Provide support and pricing details in response to inbound enquiries
- Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.
Qualifications and Experience
- Matric
- Minimum of 2 years’ experience in a sales parts/spares environment- Essential
- Extensive experience in a sales environment dealing with customer needs.
- Thorough knowledge of the geographical area of responsibility.
- Technical background would be an added advantage.
- Some business acumen, understanding the costs and breakeven scenarios of customer service delivery
Skills and Personal Attributes
- Self-motivated and willing to go the extra mile
- Must be a team player
- Should be able to carry out his/her responsibilities with little supervision
- Good planning and time management skills
Method of Application
Use the link(s) below to apply on company website.
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