Key Account Manager: Secure Solutions SA at G4S

JOB INTRODUCTION:

Key Account Manager 

Reporting directly to the Managing Director, the Key Account Manager, is responsible for the management of strategic customer relationships in such a manner that the company is able to extract value and long-term relationships through enhanced and diversified service provision.

The successful incumbent is a self starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organization. The incumbent will be expected to be results driven and to live the values of the organisation. 

ROLE RESPONSIBILITY:

Management of overall performance, compliance, and delivery of the Contract 

• Manage the Security issues related to the account
• Oversee the thorough investigation of incidents by G4S regional management, ensuring that all investigatory avenues are followed to a logical conclusion and recorded to a high standard.
• Oversee the training of Security Officers and ensure reviews of their knowledge and understanding of the SOPs are undertaken.
• Advise and liaise with local G4S departments regarding security procedures and information.
• Ensure security equipment, uniforms and consumables are managed to the highest standard and within budget.
• Encourage a high level of safety awareness and participation in safety matters to ensure the G4S officers significantly contribute to a safe working environment.
• Provide Support to G4S Regional Account Manager to ensure the delivery of front-line Security service and the general administration of the in-country Security service.
• Be responsible to provide guidelines for the recruitment of staff to the contracted client sites, with appropriate support from the G4S off-site contract recruitment team.
• Be a focal point for all G4S Staff and Management for the contracted client sites
• Ensure disciplinary matters are dealt with in accordance with the HR processes.
• Manage and maintain on-site contract performance.
• Directly supervise the Security Administrator in all matters but in particular the financial aspects of that role.
• Collate and report on Key Performance Indicators (KPI’s) and contract performance.
• Conduct day-to-day interface and liaison with the customers and off-site G4S contract management.
• Responsibility for the production and maintenance of the Security Standard Operational Procedures (SOPs) in conjunction with the G4S Regional Security Standards Coordinator. 
• Assist in the production and maintenance of Security Risk Assessments (SRA), the Facility Security Plans (FSP), and any other required Security-related documentation.
• Conduct and quality assure relevant reviews and appraisals
• Attend and participate in relevant HSE-related meetings.

Manage the Customer requirements in terms of contractual compliance

• Communicate at least once per week with each Site / Terminal Manager in South Africa and assess satisfaction with regard to the service and determine if any additional support might be required. 
• Complete the month’s KPI score sheet with the client and local operations in attendance and coach parties through the process of properly completing and measuring the service. Ensure that Improvement Plans are created and implemented on sites with poor scoring.
• Provide first-hand training to officers on critical subjects.  Include local operations in the training in order to ensure proper top-down buy-in and understanding
• Constantly monitor news and social networks for any industrial or civil action which might impact on client’s safety of operations and on the safety of their staff. 
• Provide a detailed weekly report to, the client's Corporate Security Manager, the Territory Asset Protection Manager, and the G4S Regional Account Manager with an update of the security status at each of the terminals.
• Monthly meeting with the Contract Performance Manager where the financial performance is measured and discussed.
• Develop and refine an HSSE strategy for each site that is aligned with the client’s HSSE Plan. Ensure that this is trained, implemented, and understood. 
• Be the sole focal point for all client-related quotations. 
• Receive all Purchase Orders from the client and generate Purchase Orders to G4S or any subcontractors once received.
• Ensure all tasks are completed in the agreed timeframes and signed off by the client
• Ensure invoicing is delivered on all contractual and sundry work. Assist G4S Finance Department in collecting outstanding fees when required.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

THE IDEAL CANDIDATE:

• Applicable tertiary qualification recommended
• Relevant working experience in security management is essential, with a specific focus on operations
• Relevant account management experience recommended
• Strong understanding of contract profitability
• Knowledge of contracts and service level agreements
• Knowledge of the costing of contracts

Competencies

• Awareness of the market environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and co-operating

Closing Date: 8th, May 2022