Team Leader - Deposita - Mirand at G4S

JOB INTRODUCTION:
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Team Leader based at our operations in Midrand. G4S Cash Deposita has an opportunity for an Team Leader within our Operations department based at our operations in Midrand. This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

ROLE RESPONSIBILITY:
This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

KPA’s

Installation and Maintenance 

• Ensuring installations and de-installations  of ABM’s are completed
• Provide training to customer of new ABM
• Maintain and install docking stations
• Maintain ABM’s and install new modifications

Customer Service 

• Collect faulty canister from cash center for repair by the service center
• Perform spot fixing on site
• Ensure technical call-outs are attended within time limits of SLA
• Availability after hours on cell phone to assist clients

Health and Safety

• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

Administration and Support 

• Answer telephone calls as from 18H00 Monday to Friday and Alternitive weekends 
• To answer and support the whatsup groups
• To ensure all action taken after hours get actioned with the relevant manager 
• Ensure all paperwork get handed to manager  

THE IDEAL CANDIDATE:
Competencies:

Knowledge

• Knowledge of company policies and procedures

Skills

• Electrical skills 
• Technical skills
• Communication (written and verbal)
• Supporting and working with others
• Delivering objectives

Attributes

• Delivering great customer service
• Sharing and cooperating
• Dealing with changing circumstances
• Understanding the organizational environment
• Attention to detail
• Work under pressure

Internal training associated with competencies:

• To be completed after the appraisal

Minimum qualification & experience

• Grade 12 
• Driver’s license

Closing Date: 10th, May 2022