F&B Cashier at Sun International

Job Description

• Responsible to accurately process all guest billing transactions for relevant food and beverage outlets in accordance with the required standards of the Company.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 or equivalent national qualification at a Certificate level 4
• Cashiering experience is an advantage
• Experience using basic computer literacy skills

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Vision, hearing (including with the use of aids) speaking and literacy

Duties and Responsibilities include

Financial Transactions

• Handle all billing transactions for food and beverage services executed in the outlets
• Reconcile payments to orders in the system
• Place guest feedback questionnaires in folders with billing
• Arrange all house accounts prior to service
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Adherence to company policy and SOPs at all times
• Financial transactions / payouts are accurate and timeous
• Equipment malfunctions are communicated timeously

In-Room Dining Orders

• Greet all guests with a friendly smile and respect at all times
• Interact with guests and provide professional service standards and solutions
• Take telephonic In-room guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Orders are accurately captured and communicated
• Complaint, disputes and suggestions are actioned/ escalated as per SOP
• Be able to pass on all product information (including promotion information, functions, facilities, etc) to guests
• Guest service targets are achieved

Administration

• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)
• Adherence to Company policies, procedures, and SOPs at all times

Technical Competencies

• Cash / Credit Transaction knowledge
• Cashiering Administration
• F&B Standard Operating Procedures

Core Behavioural Competencies

• Dealing with Customers
• Problem solving
• Clerical / Admin Functions
• Verbally informing
• Collecting information
• Written communication
• Team Co-operations