Facilities Specialist at Auditor-General of South Africa

JOB PURPOSE

• The purpose of this role is to provide administrative support, coordinate repairs and maintenance tasks, facilities hard and soft services activities to ensure a clean, safe, hygienic and sustainable working environment to all AGSA offices.

Roles & Responsibilities

KEY PERFORMANCE AREAS

• Strategic function
• Participate in the implementation of the BSC initiatives within the BU
• Product Management
• Building management administration
• Managing of soft services: Hygiene, pest control, indoor plants, catering, waste management and cleaning to deliver a healthy, safe and clean environment to the AGSA.
• Conducting building inspections and spot checks.
• Supervision of the cleaning and hospitality staff to ensure quality service delivery.
• Scheduling of planned building activities such as carpet cleaning, pest control, deep cleaning, window cleaning and upholstery cleaning.
• Assist in scheduling maintenance work such as air-conditioning, electrical, generators, UPS, plumbing and other services.
• Ordering, issuing and stock control of cleaning, hygiene and refreshment supplies.
• Insights
• Drafting of business cases and modification requests
• Drafting scope of works for service contracts and various goods and services.
• Drafting of facilities project plans
• Drafting of centre reports
• Drafting of legal assistance requests
• Memos, modification requests and other correspondence
• Communication to stakeholders – email broadcasts

Stakeholder Management

• Attend to stakeholder or customer requests
• Communicate to clients and keep them updated of progress
• Ensure high quality, practical and cost effective stakeholder engagements as per centre's/BU's stakeholder engagements.
• Liaise with clients (AGSA business units) on all levels to determine their needs
• Liase with all service providers on a monthly basis to ensure quality service delivery and continuous improvement
• Assess the impact of their requirements on existing accommodation SLA's Communicate building maintenance and repairs plans to clients.
• Develop reports to effectively manage the stakeholder relations. Communication to clients on building maintenance progress.
• Participate in the finance stakeholder plan
• Quality service delivery to ensure service levels are met
• Active participation and support of the implementation of initiatives for our new organizational Value 'We care for each other'as well as other culture deliverables as crafted by the BU.

People Management

• Manage own development and performance as per the generic competency plan, training plan and individual performance contract
• Comply with the necessary training regulations, applicable policies and other training initiatives
• Participate in the BUs transformation, culture, diversity and employment equity initiatives

Financial Management

• Ensure compliance with AGSA policies and procedures
• Ensure compliance with internal processes and procedures
• Manage supply chain processes within scope of work
• Assist in providing information on payments to suppliers and service providers
• Ensure the economical, efficient and effective use of finance when procuring on behalf of the AGSA.
• Execute own deliverables economically, efficiently and effectively through amongst other things.
• Schedule the building activities in logical steps and within budget in order to meet deadlines.
• Ensure that service providers and suppliers are paid timeously.
• Submit a monthly report on service contracts.
• Comply with relevant BBBEE requirements

Other responsibilities

• Perform and/or manage other projects, tasks and assignments delegated by the Manager not stipulated in the role profile description as and when required.

Skills, Experience & Education

GENERAL REQUIREMENTS

• Formal Education
• This position requires a minimum of NQF Level 6 qualification in Property Management or Facilities Administration or related field.

Experience

• 3 to 5 years’ experience in Facilities Administration environment

BEHAVIOURAL COMPETENCIES

Emotional Maturity

• Lead the environment that promotes respectful, empathetic, compassionate and caring for others
• Creates an environment that anticipates and resolves conflict between internal and external stakeholders.
• Displays awareness of the complexities of emotions and how these can play out in the public arena.
• Provides a sense of direction and purpose, and maintains operational effectiveness of the organisation, even during times of organisational crisis or change.
• Exemplifies compassionate leadership.

Empowerment

• Drive and articulate the organisational vision with compelling clarity, providing strategic direction and inspiring others to align their efforts accordingly
• Creates a sense of freedom to act, a sense of common worth and a desire to contribute at all levels of the organisation.
• Inspires, motivates, and empowers staff by creating opportunities for growth and an environment in which leaders can emerge.
• Cultivates a culture of teamwork, recognition for contributions and successes as well as instils confidence in each other’s capabilities.

Diversity and Inclusion

• Drive an organisational culture that respects diversity, inclusion, gender equality and cultural sensitivity
• Models understanding and respect for diversity and its’ relation to enhanced organisational effectiveness.
• Builds synergy and better approaches out of diversity and differences to get better results
• Acts as a catalyst for transformation by making resources available, clarifying expectations, and removing obstacles.
• Creates a culture where diversity translates into product and service delivery improvements, by being more responsive to staff and client needs.

Integrity

• Drive a culture that fosters the highest sense of integrity by actively promoting AGSA’s values within the organisation and with all stakeholders whilst holding staff accountable for inappropriate behaviour
• Exhibit uncompromising integrity and commitment in full compliance with the AGSA Values, code of conduct in a transparent manner.
• Identifies conflict of interest between stakeholder groups and works to keep AGSA from inappropriate involvement in such situations.
• Resists undue political or personal pressure in all business processes and activities.
• Challenges the status quo by confronting malpractices (i.e. corruption, unprofessionalism), effectively and openly address unethical behaviour in the business unit.
• Authenticity
• Drive authentic leadership and encourages other leaders to do the same by creating a culture of psychological safety
• Exhibit high level of self-awareness and demonstrate genuine, uncompromising and consistent behaviour/leadership approach that is transparent, trustworthy and inspires loyalty and trust in others.
• Encourages acceptant and appreciation of individuality and uniqueness while promoting the achievement of organisational goals and objectives.
• Provide feedback to others in a manner that encourages and inspires positive change.
• Lives and enacts the AGSA vision, purpose and values and ensures that individual or political agendas are eliminated.

Performance Excellence

• Drive a culture that is conducive to quality and efficiency by promoting appropriate tools, technologies, practices, policies and procedures in response to the organisational goals and objectives
• Proactively monitors organisational efforts, removes barriers and channels resources in the accomplishment of organisational goals, particularly in the face of complex work demands.
• Sets challenging, stretching goals for the unit in line with macro-contextual demands and opportunities.
• Drives a culture or high performance by ensuring that consistent, fair, transparent performance appraisal systems are upheld.
• Promotes dialogue about excellence at all levels of the organisation, and encourages staff to strive for excellence in all areas of their work.

Innovation and Continuous Improvement

• Drive, build, and fosters a safe and stable work environment that allows for new and innovative ideas to surface
• Translates creative ideas into strategic plans and operational objectives.
• Consistently seeks innovative technological solutions to facilitate the achievement of long-term organisational objectives.
• Inspires others to generate breakthrough ideas, fresh perspectives and new opportunities.
• Exercises good judgment in knowing when it is necessary to break from convention to serve client needs.
• Facilitates idea generation by creating networking opportunities.

Accountability

• Drive and uphold a culture that facilitates liability and accountability at all levels by promoting appropriate tools, technologies, practices, policies and procedures
• Creates the environment that facilitates liability and accountability at all levels
• Continuously evaluates opportunities and threats in the business environment to respond proactively
• Takes personal ownership in honouring commitments and models accountability for actions and decisions
• Walks the talk by acting as a role model and personally committing to the standards expected of others.

Courageous and Ethical Leadership

• Drive a culture of fairness, consistency and objectivity in an unwaveringly ethical manner and instils trust amongst stakeholders about the steadfast integrity of the organisation
• Demonstrates consistency in behaviour by showing courage in face of opposition and draws confidence from the conviction that an ethical approach is the only option.
• Shows courage and commitment to the organisational mandate in the face of hostility and political interference
• Drive the organisational systems and processes that recognizes and rewards ethical heroes.
• Ensures that the organisation lives up to its reputational promise.

TECHNICAL COMPETENCIES

• Computer literacy
• Attention to Detail
• Customer Service:
• Problem solving
• Oral communication

Applications closing date: 04 November 2025