CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allow us to expand the self-delivery of integrated facilities ma...
Read more about this company
A minimum of 1 year of front desk, concierge, customer service, or hospitality experience preferred
Strong communication skills with the ability to comprehend and interpret instructions, short correspondence, and memos
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook) and comfortable with new technologies and digital tools (Apps, databases, financial management, work order management, etc.)
Ability to work flexible schedules based on office needs
Strong problem-solving, adaptability, and flexibility with the ability to work independentl
High level of attention to detail and interpersonal skills with a positive attitude
Comfortable meeting and engaging with new people, with a warm and engaging demeanor
Ability to assess situations, empathize, and offer assistance effectively
Ability to write routine reports, respond to inquiries, and effectively present information to internal departments or groups
Basic knowledge of financial terms and principles with the ability to calculate simple figures (e.g., percentages)
Ability to understand and carry out general instructions in standard situations and solve problems independently using basic analytical skills
What you will be doing
Coordinating and supporting the delivery of Workplace Services, including concierge, reception, meeting & event management, food services, mail and document services, parking, and more.
Greeting employees, visitors, and clients, managing guest registration, issuing visitor passes, and validating parking.
Managing and responding to customer requests, addressing maintenance or janitorial issues, and assisting with light-duty adjustments such as furniture setups and equipment deliveries.
Administering the Host platform, ensuring all client and company materials align with brand guidelines.
Maintaining and entering data into required reports and digital tools associated with service delivery.
Following security and emergency protocols, responding to emergencies efficiently, and notifying appropriate parties.
Supporting the Experience Services team in expense management, meeting coordination, and supply management.
Ensuring that all billing for business services is invoiced correctly and maintaining vendor documentation (insurance, contracts, etc.).
Collaborating with vendors and employees providing services and goods.
Delivering facility orientations, including work order submission, supply procedures, and Host Experience service overviews.
Assisting with the Service Business Continuity plan and supporting coordination of moves, adds, and changes (MAC).
Performing other duties as assigned to ensure smooth and effective service delivery.
Gmail
Yahoomail