Current Opportunities at CBRE Excellerate

What you will bring

• At least 5 years of experience in Facilities Management
• Strong computer literacy, particularly in Microsoft Office applications
• A qualification in Facilities Management is highly recommended
• Proven experience in managing health and safety protocols, including incident reporting, investigations, passing QHSE audits, and maintaining hazard reports
• Demonstrated ability to deliver exceptional service, manage client expectations, and maintain strong business relationships
• Excellent interpersonal and communication skills for effective collaboration and stakeholder engagement
• Strong technical report writing and presentation skills
• Effective coordination and organizing skills to manage multiple priorities
• In-depth knowledge and application of the OHS Act No. 85 of 1993 and related regulations
• Familiarity with ISO 9001, ISO 14001, and ISO 45001 standards
• Understanding of local municipality by-laws and relevant SABS codes
• Competencies in team leadership, customer and quality focus, problem-solving, decision-making, and stress tolerance

What you will be doing

Health & Safety Compliance

• Ensure all accidents and incidents are reported and investigated, with corrective actions taken and lessons shared across the business
• Pass all QHSE audits, complete actions within set timeframes, and maintain robust hazard reporting
• Complete QHSE training as per required training matrix and maintain standard log-books
• Ensure internal reporting processes are adhered to and work permit processes are in place
• Reduce total recordable incident rates and participate in client audits

Client Liaison

• Ensure client satisfaction by delivering services on time, within budget, and to high-quality standards
• Develop a deep understanding of client expectations and apply an experienced approach in client interactions
• Promote CBRE Excellerate offerings and integrate them into client operations
• Conduct regular client meetings, weekly calls, and monthly site visits to build effective relationships
• Minimize client escalations and ensure smooth communication with key client contacts

People Management

• Implement personal development plans and align them with the mentor program and RISE values
• Oversee performance processes, provide regular feedback, and manage diverse talent across CBRE Excellerate
• Focus on diversity, equality, and inclusion while encouraging a collaborative, innovative work environment
• Coordinate and manage training programs, including legal and technical mandatory training, and manage training budgets

Financial Management

• Ensure compliance with operational budgets and financial policies, achieving monthly GM targets
• Manage client contract renewals and address changes affecting fees or resource charges
• Submit monthly business review reports and track all contract variations
• Contractor Management (20%)
• Manage supplier relationships, including procurement, supplier evaluations, and performance measurement

Reporting

• Prepare and submit monthly business reviews, financial reports, and regular client updates covering all business aspects

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What you will bring

• At least 2 years of relevant driving experience with a clean driving record.
• A valid South African driver’s license. A PDP license will be a strong recommendation.
• Excellent driving skills.
• Ability to communicate effectively with internal teams, clients, and external service providers.
• Accurate handling and documentation of mail and delivery records.
• Knowledge of general health and safety regulations, and safe driving practices.
• Ability to collaborate and assist colleagues in a fast-paced environment.
• Dependability in completing tasks on time and maintaining vehicle readiness.
• Ability to lift and carry heavy items and walk for extended periods as required.
• Strong customer service orientation.

What you will be doing

• Efficiently deliver and collect internal and external mail to designated locations.
• Assist with sorting, recording, and organizing mail and parcels.
• Ensure the vehicle is safe, clean, and well-maintained, performing basic checks and reporting issues.
• Maintain accurate delivery logs and records for all mail and vehicle-related activities.
• Communicate and coordinate deliveries with clients, suppliers, and other external service providers.
• Transportation of employees and clients, or visitors as required.
• Adhere to safety regulations and practices while driving and handling mail.
• Provide additional support to the Facilities Management team, including filing, labeling, and sorting documents as needed.

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What you will bring

Education and Experience:

• Grade 12 (Secondary School Certificate)
• Additional certifications in office administration or facilities management are an advantage
• At least 2 years of relevant experience in a receptionist, administrative, or customer service role, ideally in a facilities management or corporate environment
• Experience in a client-facing or front-desk role is highly desirable

Skills Required:

• Strong administration skills with attention to detail
• Professional telephone etiquette and communication skills
• Excellent verbal communication skills, with the ability to interact at all management levels
• Proficient in standard office software (Microsoft Office Suite, email, and scheduling software)

Knowledge Required:

• Basic understanding of health and safety protocols, including emergency procedures
• Knowledge of basic facilities management tasks, including handling maintenance requests and coordinating office logistics
• Familiarity with security procedures, visitor registration, access control systems, and confidentiality

Competencies Required:

• Strong communication skills
• High drive and productivity levels
• Customer and quality-focused mindset
• Accuracy and attention to detail
• Problem-solving and decision-making abilities

What you will be doing

You will be responsible for the following:

Reception and Front Desk Duties

• Greet visitors, employees, and contractors in a professional and welcoming manner
• Manage visitor sign-ins and direct them to the correct location, keeping accurate visitor logs
• Answer and route phone calls to the appropriate departments, taking messages when necessary
• Receive, sort, and distribute mail, packages, and deliveries to the relevant parties

Administrative Support

• Schedule appointments, meetings, and events, ensuring no scheduling conflicts
• Input and update data such as visitor logs, incident reports, and site-related information
• Organize and file documents (both physical and electronic) for easy access and retrieval
• Draft emails, letters, and other documents as required

Facilities Coordination

• Serve as the main point of contact for facility-related issues or maintenance requests
• Oversee meeting room bookings and ensure they are fully equipped with necessary materials and technology
• Monitor and order office supplies, including stationery, printer cartridges, and cleaning materials
• Ensure safety procedures are communicated to visitors and assist with emergency protocols when needed
• Coordinate with third-party contractors, vendors, and suppliers for repairs or installations
• Assist in organizing company events, meetings, or conferences held at the site
• Ensure office equipment (e.g., copiers, printers) is functioning and well-maintained
• Support facilities managers with generating regular reports on building performance and office utilization

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Role Overview

• As an Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our data center facility. Your primary responsibility is to ensure the seamless and uninterrupted operation of all engineering systems while maintaining the highest standards of safety and compliance.

Key Responsibilities:

Strategic Leadership:

• Develop and implement comprehensive maintenance strategies to optimize system performance and minimize downtime.
• Oversee the execution of preventive maintenance programs and corrective actions.
• Collaborate with cross-functional teams to identify and implement continuous improvement initiatives.

Technical Expertise:

• Possess in-depth knowledge of critical engineering systems, including HVAC, electrical, and plumbing.
• Conduct regular system audits and inspections to identify potential issues and proactively address them.
• Stay up-to-date with industry best practices and emerging technologies to drive innovation.

Team Management:

• Lead and mentor a team of skilled technicians to foster a culture of excellence and high performance.
• Provide clear direction, support, and training to empower team members.
• Foster a positive and collaborative work environment that prioritizes safety and efficiency.

Client Relationship Management:

• Build strong relationships with clients and stakeholders to understand their specific needs and exceed expectations.
• Proactively communicate with clients regarding system performance, maintenance activities, and potential issues.
• Resolve client concerns promptly and effectively.

Risk Management:

• Identify, assess, and mitigate potential risks to ensure business continuity.
• Implement robust safety protocols and emergency response plans.
• Conduct regular safety audits and training sessions to maintain a safe working environment.

Qualifications and Experience:

Essential:

• Trade certification or equivalent qualification in a relevant field (e.g., HVAC, electrical, mechanical)
• Proven experience in data center operations and maintenance
• Strong leadership and interpersonal skills
• Excellent problem-solving and decision-making abilities

Desirable:

• Bachelor's degree in engineering or a related field
• Project management certification
• Experience with building automation systems (BAS)
• Knowledge of industry standards and regulations (e.g., ASHRAE, TIA-942)

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What you will bring

• Grade 12 or equivalent qualification.
• A minimum of 1 year of front desk, concierge, customer service, or hospitality experience preferred
• Strong communication skills with the ability to comprehend and interpret instructions, short correspondence, and memos
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook) and comfortable with new technologies and digital tools (Apps, databases, financial management, work order management, etc.)
• Ability to work flexible schedules based on office needs
• Strong problem-solving, adaptability, and flexibility with the ability to work independentl
• High level of attention to detail and interpersonal skills with a positive attitude
• Comfortable meeting and engaging with new people, with a warm and engaging demeanor
• Ability to assess situations, empathize, and offer assistance effectively
• Ability to write routine reports, respond to inquiries, and effectively present information to internal departments or groups
• Basic knowledge of financial terms and principles with the ability to calculate simple figures (e.g., percentages)
• Ability to understand and carry out general instructions in standard situations and solve problems independently using basic analytical skills

What you will be doing

• Coordinating and supporting the delivery of Workplace Services, including concierge, reception, meeting & event management, food services, mail and document services, parking, and more.
• Greeting employees, visitors, and clients, managing guest registration, issuing visitor passes, and validating parking.
• Managing and responding to customer requests, addressing maintenance or janitorial issues, and assisting with light-duty adjustments such as furniture setups and equipment deliveries.
• Administering the Host platform, ensuring all client and company materials align with brand guidelines.
• Maintaining and entering data into required reports and digital tools associated with service delivery.
• Following security and emergency protocols, responding to emergencies efficiently, and notifying appropriate parties.
• Supporting the Experience Services team in expense management, meeting coordination, and supply management.
• Ensuring that all billing for business services is invoiced correctly and maintaining vendor documentation (insurance, contracts, etc.).
• Collaborating with vendors and employees providing services and goods.
• Delivering facility orientations, including work order submission, supply procedures, and Host Experience service overviews.
• Assisting with the Service Business Continuity plan and supporting coordination of moves, adds, and changes (MAC).
• Performing other duties as assigned to ensure smooth and effective service delivery.