Senior Facilities Manager at CBRE Excellerate

What you will bring

• At least 5 years of experience in Facilities Management
• Strong computer literacy, particularly in Microsoft Office applications
• A qualification in Facilities Management is highly recommended
• Proven experience in managing health and safety protocols, including incident reporting, investigations, passing QHSE audits, and maintaining hazard reports
• Demonstrated ability to deliver exceptional service, manage client expectations, and maintain strong business relationships
• Excellent interpersonal and communication skills for effective collaboration and stakeholder engagement
• Strong technical report writing and presentation skills
• Effective coordination and organizing skills to manage multiple priorities
• In-depth knowledge and application of the OHS Act No. 85 of 1993 and related regulations
• Familiarity with ISO 9001, ISO 14001, and ISO 45001 standards
• Understanding of local municipality by-laws and relevant SABS codes
• Competencies in team leadership, customer and quality focus, problem-solving, decision-making, and stress tolerance

What you will be doing

Health & Safety Compliance

• Ensure all accidents and incidents are reported and investigated, with corrective actions taken and lessons shared across the business
• Pass all QHSE audits, complete actions within set timeframes, and maintain robust hazard reporting
• Complete QHSE training as per required training matrix and maintain standard log-books
• Ensure internal reporting processes are adhered to and work permit processes are in place
• Reduce total recordable incident rates and participate in client audits

Client Liaison

• Ensure client satisfaction by delivering services on time, within budget, and to high-quality standards
• Develop a deep understanding of client expectations and apply an experienced approach in client interactions
• Promote CBRE Excellerate offerings and integrate them into client operations
• Conduct regular client meetings, weekly calls, and monthly site visits to build effective relationships
• Minimize client escalations and ensure smooth communication with key client contacts

People Management

• Implement personal development plans and align them with the mentor program and RISE values
• Oversee performance processes, provide regular feedback, and manage diverse talent across CBRE Excellerate
• Focus on diversity, equality, and inclusion while encouraging a collaborative, innovative work environment
• Coordinate and manage training programs, including legal and technical mandatory training, and manage training budgets

Financial Management

• Ensure compliance with operational budgets and financial policies, achieving monthly GM targets
• Manage client contract renewals and address changes affecting fees or resource charges
• Submit monthly business review reports and track all contract variations
• Contractor Management (20%)
• Manage supplier relationships, including procurement, supplier evaluations, and performance measurement

Reporting

• Prepare and submit monthly business reviews, financial reports, and regular client updates covering all business aspects