Functional Head: High-Rise Buildings and Free-Standing Houses Administration at City of Tshwane

Job purpose

• To provide effective and efficient property and facilities management of affordable rental housing stock, including hostels in the region

Appointment requirements

• An appropriate three-year career-related tertiary qualification (national diploma or degree) in Property or Facilities Management, Public or Development Management or Human Settlements Management or any other study field related to the position
• A project management qualification and experience will be an added advantage
• At least six years’ relevant working experience in a property management, facilities management or human settlements environment  
• Supervisory experience will be an added advantage
• A valid Code B driving licence
• Computer literacy
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost 

Personal attributes and/or competencies

• Being ethical; good communication skills; good interpersonal relations; ability to work as part of a team; ability to pay attention to detail; ability to be professional at all times; ability to work independently at strategic level; having integrity; ability to work under pressure;
• flexibility; ability to meet given deadlines; exceptional and dynamic creativity to improve the functioning of the section; administrative skills; organising and coordination skills; financial management skills; project management skills; analytical thinking skills; presentation skills

Primary functions

• Manage and oversee the human settlements rental portfolio to ensure effective property, facilities and tenant administration in line with municipal objectives and service delivery standards 
• Ensure legislative compliance, protect the City's property interests, facilitate secure tenure for qualifying beneficiaries, manage associated risks and stakeholder relationships, and drive the efficient delivery of rental housing portfolio and ownership programmes that contribute to sustainable human settlements and improved socio-economic development
• Supervise tenant management processes, including screening, allocations, lease administration, occupancy audits, tenant relations, dispute resolution and stakeholder communication
• Plan, implement, monitor and evaluate operational programmes, work plans and performance measures to improve service delivery and operational efficiency
• Coordinate tenant account administration with Group Financial Services and monitor rental income, arrears and revenue collection in compliance with lease agreements and credit control policies
• Supervise and manage staff performance, productivity, attendance, training and development in accordance with human resources policies and procedures
• Coordinate maintenance programmes, property inspections, repairs and upgrades to ensure optimal use and upkeep of municipal rental properties and assets 
• Manage stakeholder relations with tenants, residents, councillors, resident committees, community structures and other stakeholders, ensuring effective communication, collaboration and timely resolution of enquiries and complaints
• Ensure compliance with applicable legislation, municipal policies, governance frameworks, lease agreements and operational procedures, while identifying and mitigating operational risks 
• Oversee records, information and document management systems, ensuring the secure storage, retrieval, archiving, disposal, accuracy, confidentiality and accessibility of administrative, tenant, property and financial records 
• Support audit requirements by maintaining complete, accurate and readily accessible records and documentation
• Facilitate and support the establishment and functioning of resident committees and promote community participation, stakeholder engagement and conflict resolution to strengthen relationships between the City and tenants
• Monitor service delivery trends, operational challenges and community needs, and implement continuous improvement initiatives to enhance efficiency, effectiveness and customer service