Field Application Engineer - Power Quality at Rubicon Energy & Automation

About the role

This role will have a focus on Power Quality and will support on site audits and analysis feedback to the Power Quality and Engineering teams in supporting solutions development and proposals. The role will be focused on supporting business development in the region and possibly nationally is some cases.

Responsibilities:

• Site Power Quality and Energy audits
• Placement and planning for power analyzer installation based on site dependent requirements
• Attend to customer technical support requests (received electronically or telephonically)
• Attend site in local, national, and potentially international locations to:
• assist in commissioning new systems
• assist in the diagnosis of faulty equipment
• troubleshoot any other issues
• Assist sales consultants with technical inquiries around Power solutions products and systems
• Assist in system design
• Assist in troubleshooting faulty equipment
• Diagnose warranty claims
• Regularly attend supplier training as designated
• Present demonstration of technology at customer and with staff
• Develop proof of concepts
• Work closely with the other tech support staff around the country to:
• Collaborate on improving systems
• Help resolve issues in other areas where skills can be shared for the common good
• Investigate and document potential serial issues
• Meet regularly to discuss tech support issues
• Document/record activities within the company CRM

Role requirements are:

• At  Minimum a NQF6/Btech/Beng equivalent plus one or more of the following:
• Electrical qualification, wireman's licence highly advantageous
• Technical support background and experience of at least 3-5 yrs in similar environment e.g. Industrial Technology, System Integrator, OEM & Factories, Power Quality industry etc.
• Other relevant diploma (eg: Automation)
• Experience with power quality analytics software (Eg. PQSapphire)
• Driver's licence and own vehicle

Key personal attributes:

• Computer literacy – highly Computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence
• Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
• An ability to provide excellent customer service - Service focus by responding to Internal customers’ needs by doing it right the first time.
• Excellent time management, organizational, and follow-through skills. Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers, and internal staff, and returning calls.
• Attention to detail while maintaining the ability to see the implications for the bigger picture
• An ability to respond quickly and accurately to requests
• A creative outlook with a problem-solving attitude.
• Self-motivated - Meet and exceed all that is required of you in your job.