Field Merchandising Manager | Managed People Solutions | Western Cape | Cape Town at Managed People Solutions

Responsibilities:

• Ensure that all client trade visits are managed effectively and are aligned with standards of excellence.
• Manage the merchandising team effectively.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
• Deliver customer satisfaction by managing customer communication.
• Actively build relationships with customers by engaging in active communication, resolving issues where required.
• Assist the merchandising team to execute promotional opportunities /requirements as per the Client’s needs to deliver customer satisfaction.
• Active identification of training needs for merchandising team and execute this in accordance with Training team and calendar. 
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.
• Ensure that your knowledge pertaining to industry trends, challenges, changes etc. is continuously kept up to date.
• Enhance business acumen by continuously coaching merchandisers on strategic negotiation with customers and professional communication.

Requirements:

• Grade 12
• 2-3 years sales and merchandising experience in a related FMCG environment in a management role.
• PC proficient (MS office suite: word, excel, PowerPoint & outlook)
• Driver’s License
• Liquor legislation
• Competition act
• Consumer protection act