Field Service and Training Delivery Manager at Rockwell Automation

Principal Duties And Responsibilities

• Provide operational guidance by performing the following duties
• Responsible for delivering the annual sales target within the customer profile defined by the CSM Manager.
• Establish , develop and maintain a high level of technical and operational excellence within the services organization.
• Build effective business relationship with Accounts through understanding their organization, developing a business relation with senior management, identifying key decision-makers and understanding their business, strategy and directions, adapting sales strategies and actions to optimize business opportunities.
• Develop relationships with existing key accounts. Make calls on these following up with additional contact, as appropriate to develop new business and sales opportunities.
• Work closely with marketing to participate actively in activities like direct mail, advertising campaigns, seminars etc providing a “face” for the CSM business.
• Report any information relative to competition or market trends and new competitive product developments to the appropriate resources through standard required reporting formats.
• Provide on-site consultation for customers with problems applying or using Rockwell Automation services. Recommend corrective actions and trouble shooting approaches.
• Increase customers’ awareness of Rockwell Automation’s available products & services.
• Provide feedback to the respective CSM manager relating to product quality, product performance during site activities as required.
• Be prepared to travel to remote locations/sites, for extended periods, when the need for technical support or system start-up assistance is required.
• Provide administration and accounting reports as per the required formats laid down by the CSM Manager.
• Maintain thorough understanding of Rockwell Automation’s company philosophy and policies.
• Be responsible and accountable for all company assets under your control.
• Improve and implement systems and procedures in improve the operational effectiveness of the CSM business
• Focus on the development of individuals, teams and team leaders
• Implement technology that will enable higher productivity with lower staffing requirements.
   

Qualifications

Experience Required

• Previous Management Experience
• Ability to work independently
• Ability to work as part of a team
• Good understanding of entrepreneurial principals and requirements
• Operational experience
• ISO / ICAT or quality systems experience beneficial

Core Competencies (according to RA competency model)

• Financial and Business Acumen
• Collaboration and Team Work
• Adaptability
• Accountable for Results
• Development Focus
• Customer and Partner Focus
• Innovation
• Inspires Trust
   

Required Education

• A recognised engineering qualification, or an equivalent discipline.
• Additional qualification in Management would be and advantage.

Requisition Number: 90221BR