Field Service Engineer at Epson

Your mission:

• The Field Service Engineer provides technical support to all departments for an agreed range of Epson products including installation, troubleshooting, problem resolution, customer escalations and advice to customers to improve product performance and customer satisfaction. Where required due to local business structure or needs, provide some premarket development support.

What you will do:

• Provide advanced technical problem solving to end users, resellers, service Partners and the (outsourced) Helpdesk
• Escalate issues to 3rd level Technical Support team, as required
• Create training course content for maintenance and repair on current and new products for service partners. Deliver training courses on maintenance and repair of current and future products to service partners
• Undertake investigations with service partners and dealers to ensure quality standards are maintained and improved
• Provide on site and telephonic support with specific expertise to end users, resellers and service partners, when appropriate
• Monitor product failures to identify any ongoing problems that may require attention and provide feedback to the Manager Technical Support and 3rd level Technical Support team

What we ask for:

• Strong technical hardware & software knowledge in printing technologies
• Knowledge of major Operating System (OS) and Rasterize Image Processor (RIP) software plus applications for image & colour management
• Knowledge of main networking technologies
• Ability to deliver post market development training
• Fluent in English, verbal and written (ability to write technical documents & reports). Knowledge of local languages will be an advantage.
• Experience working in IT industry in a technical support environment. Ideally within the print/imaging/display industries or general technology applications
• Ideally educated with a degree (or equivalent) level