Job Vacancies at Epson

• The Central Consumer Marketing Specialist plays a pivotal role in executing and activating marketing communications activities to support the consumer marketing strategy across CISMETA. Working closely with internal stakeholders and agencies, this role ensures the effective delivery of marketing communications plans, and effective activation through various media channels while maintaining brand consistency and compliance.

What you will do:

Execution of Projects

• Plan and deliver marketing campaigns, go-to-market communication toolkit and media plan aligned with business and marketing objectives.
• Coordinate and manage with third party the execution of marketing campaigns across various media channels, ensuring timely delivery, campaign KPI success and adherence to brand guidelines.
• Develop Content roadmap, and execute for timely delivery (including brief development, photoshoots, video shoots, and other creative projects)
• Coordinate the development and production of marketing assets, including campaign materials, new product launches, online content, sales tools, training and channel materials for brand, product, business needs.
• Develop and articulate product marketing communication — including value propositions, positioning, and messaging — that clearly highlight product features and customer benefits across all channels. Create assets and materials to support the product throughout its lifecycle. Experience with developing assets aligned to the latest industry standards is ideal

Instore Excellence Integration:

• Develop Best in Class instore marketing strategies, collaborating cross-functionally to enhance brand visibility and consumer engagement.
• Oversee the implementation of instore activations and campaigns, ensuring alignment with brand guidelines and optimization of instore layouts.
• Utilize data-driven insights to measure the effectiveness of instore initiatives and drive continuous optimization to elevate the instore experience and drive sales growth.

Stakeholder Engagement and Collaboration:

• Gather input from key stakeholders and markets to inform the development of marketing plans and strategies.
• Liaise with internal teams such as PR, Web, and Product Management to align on campaign briefs and ensure buy-in.
• Collaborate with regional Marketing Managers to tailor campaigns for local markets and ensure suitability.
• Collaborate with regions to adapt and create BIC media plans and reach set KPI

Supplier Management and Financial Oversight:

• Select and manage relationships with external agencies, ensuring quality, creativity, and value for money.
• Maintain accurate records of competitive quotes and manage project budgets effectively.
• Provide support to Finance department and external customers to resolve finance queries as needed.

Administration and Reporting:

• Support the Marketing department with day-to-day administrative tasks and queries.
• Monitor compliance in areas such as image usage, contract status, and supplier documentation.
• Assist in the collation and sharing of presentations and coordinate meetings for Marketing Department heads.

Brand Management:

• Act as a brand guardian, ensuring consistency and accuracy of all marketing assets produced.
• Uphold brand identity guidelines and maintain brand integrity across all communications to be a true brand guardian.

What we ask for:

• Proven experience in marketing, preferably within a multinational environment.
• Strong communication and negotiation skills, with the ability to collaborate effectively with cross-functional teams.
• Experience working at a regional level, ideally covering MEA, Turkey, and CIS environment.
• Excellent project management abilities, with a focus on delivering results within budget and on time.
• Strong expertise in creating content with 3rd party agency and at a central level.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word) and familiarity with marketing tools and platforms.
• Proficiency in InDesign Adobe Illustrator and Photoshop is considered a plus.
• Fluent in English, with additional European languages considered an advantage.
• Bachelor's degree in Marketing, Business, or related field

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• As an Account Manager in the Consumer Sales division of Epson, you will develop and implement the sales plan for designated E-commerce customers/channel partners to generate business growth and maximise sales of Epson products.

What you will do:

Sales:

• Promote the complete Epson Consumer product range in E-commerce channels to increase Epson sales growth.
• Set targets, business objectives and commercial terms for accounts to deliver the financial and non financial goals on sales growth.
• Promote End User accounts as specified by the sales managers.
• Identify and qualify new opportunities for growth in the accounts.
• Efficient administration to ensure prompt payments made by channel partners.
• Ensure the timely collection of sales and inventory data to identify key target end users for Epson sales activity.

Marketing:

• Agree and review marketing plans that maximise sales and deliver the Epson strategy.
• Ensure optimal implementation of the generic marketing campaigns within accounts.
• Track ROI of campaigns run in conjunction with channel partners.

Communications and Reporting:

• Input to the forecasting process.
• Collate competitive market place information.  Provide structured feedback and review promotional activities with this knowledge.
• Manage daily and weekly activities to meet agreed targets.
• Provide monthly summary of highlights, issues and actions for each account.
• Co-ordinate assistance from other teams to provide resource, as required for the specified accounts.
• Ensure that CRM data is received correctly and in required timeframes from all accounts.

What we ask for:

• Consumer Account Management background in the South African E-commerce channel
• Record of success achieving sales targets and building and maintaining strong customer relationships.
• Innovative approach.
• Evidence of academic achievement.
   

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• Based in Johannesburg, the Homologation Coordinator is responsible for homologating Epson products to certify that they are in line with the requirements regarding Electromagnetic, Safety, Radio and Telecom regulations in South Africa and other select African countries, supporting the wider CISMETA Homologation team as required.

What you will do:

• Production of data needed in the preparation of homologation application:
• Produce a list of products needed to be homologated and configure them in the SAP system.
• Collate and manage all the technical and administrative data needed for products to be homologated.

Initiate and follow up of the homologation projects in CISMETA countries:

• Collate and manage all the necessary documents and materials needed to complete an application by country.
• Research and select the most efficient way to submit the application.
• Ensure that there are no potential blocking points on the application before sending the documents to the relevant contacts.
• Create the homologation application and submit it.
• Follow up the pre and post homologation actions (invoices, certificates, reporting)
• Ensure efficient reporting and communication to all stakeholders of the homologation throughout the region.
• Prepare for and participate in reviews of the service providers’ efficiency

What we ask for:

• Demonstrated administrative experience
• Experience with homologation processes is beneficial. Alternatively, knowledge and experience of customs clearance requirements and regulations and coordinating these in a Supply Chain capacity can be considered.
• Knowledge of the regulations regarding Electromagnetic, Safety, Radio and Telecoms is beneficial.
• Computer literate, including good Excel skills. Experience with SAP is beneficial.
• Fluent in English, with any additional languages used in CISMETA countries being beneficial
   

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Your mission:

• The Field Service Engineer provides technical support to all departments for an agreed range of Epson products including installation, troubleshooting, problem resolution, customer escalations and advice to customers to improve product performance and customer satisfaction. Where required due to local business structure or needs, provide some premarket development support.

What you will do:

• Provide advanced technical problem solving to end users, resellers, service Partners and the (outsourced) Helpdesk
• Escalate issues to 3rd level Technical Support team, as required
• Create training course content for maintenance and repair on current and new products for service partners. Deliver training courses on maintenance and repair of current and future products to service partners
• Undertake investigations with service partners and dealers to ensure quality standards are maintained and improved
• Provide on site and telephonic support with specific expertise to end users, resellers and service partners, when appropriate
• Monitor product failures to identify any ongoing problems that may require attention and provide feedback to the Manager Technical Support and 3rd level Technical Support team

What we ask for:

• Strong technical hardware & software knowledge in printing technologies
• Knowledge of major Operating System (OS) and Rasterize Image Processor (RIP) software plus applications for image & colour management
• Knowledge of main networking technologies
• Ability to deliver post market development training
• Fluent in English, verbal and written (ability to write technical documents & reports). Knowledge of local languages will be an advantage.
• Experience working in IT industry in a technical support environment. Ideally within the print/imaging/display industries or general technology applications
• Ideally educated with a degree (or equivalent) level

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Your mission:

• The IT Service Support and Delivery Manager will support the internal users (Epson employees) to ensure that IT assets (Hardware / Software) are used effectively and appropriately to add value to the internal users fit for their business activities. The role will also play a key part in supporting the Head of IT with facilitating the IT Idea and Demand Management process.
• This position is an individual contributor within the CISMETA regional IT team, with no people management responsibilities.

What you will do:

IT Service Support:

• Provide first and second-level technical support to end-users, addressing hardware, software, and network issues promptly and effectively.
• Troubleshoot and resolve IT incidents and service requests within agreed service level agreements (SLAs).
• Utilize ticketing systems to log, track, and document all support activities and resolutions.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Maintain knowledge base articles and documentation to facilitate self-service support for end-users.
• Manage and optimise Microsoft Azure cloud infrastructure

Service Delivery Management

• Oversee the delivery of IT services to meet business needs and objectives.
• Define, measure, and report on key performance indicators (KPIs) related to service delivery, such as incident resolution time, service uptime, and customer satisfaction.
• Identify opportunities for service improvement and implement initiatives to enhance service quality and efficiency.
• Conduct regular service reviews with stakeholders to ensure alignment with business requirements.
• Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs) with both internal and external service providers.
• Facilitate the IT Idea and Demand Management Process.

IT Infrastructure Management:

• Assist in the planning, implementation, and maintenance of IT infrastructure components, including servers, networks, and storage systems.
• Contribute to the development of IT policies, procedures, and standards to ensure security, compliance, and reliability.
• Monitor and optimize IT infrastructure performance, capacity, and availability.
• Coordinate with vendors and third-party providers to procure, deploy, and support IT hardware and software solutions.

User Training and Education:

• Develop and deliver IT training programs and materials to educate end-users on IT best practices, tools, and procedures.
• Foster a culture of self-service and continuous learning to empower end-users to resolve common IT issues independently.
• Provide personalized support and guidance to users to enhance their IT skills and productivity.

Management and Process Ownership Activities:

• Oversee and manage IT support and delivery KPIs.
• Oversee remote support management activities.
• Incident Management: Lead the incident management process to promptly address and resolve service disruptions, minimizing downtime and impact on business operations. Coordinate with technical teams and stakeholders to prioritize and escalate incidents as necessary, ensuring timely resolution.
• Problem Management:  Drive the problem management process to identify root causes of recurring incidents and implement permanent solutions to prevent future disruptions. Collaborate with cross-functional teams to analyze trends and patterns in incidents and proactively address underlying issues.
• Change Management:  Manage the change management process to assess, prioritize, and implement changes to the IT environment in a controlled manner.
• Ensure that changes are thoroughly reviewed, approved, and communicated to minimize risk and impact on service delivery.
• Service Desk Management: Oversee the service desk function to provide timely and effective support to end-users, resolving issues and fulfilling service requests.  Monitor service desk performance metrics and implement continuous improvement initiatives to enhance service quality and efficiency.
• Service Level Management: Define, negotiate, and manage service level agreements (SLAs) with clients and customers to ensure that service delivery meets agreed-upon standards and expectations.  Monitor SLA performance and take corrective actions as needed to maintain compliance and customer satisfaction.
• Supplier Management: Manage relationships with third-party suppliers and vendors to ensure that services and products are delivered according to contractual agreements and service levels. Conduct regular vendor reviews and performance evaluations to assess quality, reliability, and value for money.
• Financial Management for IT Services: Develop and manage budgets for service delivery operations, ensuring cost-effective allocation of resources and adherence to financial targets.  Monitor and analyze financial metrics to identify opportunities for cost optimization and efficiency improvements.
• Continuous Improvement: Drive a culture of continuous improvement within the service delivery organization, fostering innovation and efficiency in processes and practices. Implement best practices and industry standards (e.g., ITIL) to optimize service delivery and enhance customer satisfaction.

What we ask for:

• ITIL foundation certification required
• Knowledge of Desktop and MAC operating systems.  Must be capable of answering user queries and solving 1st line support problems. 
• Experience of distributing printing and scanning services
• Experience of supporting mobile and desktop telecoms
• Knowledge of Active Directory
• Proven experience administering and supporting Microsoft Azure cloud environments
• Knowledge of ERP systems
• Good communication skills, with the ability to explain technical issues to non-technical people
• Good customer service skills
• Fluent in English, written and verbal.