Field Service Engineer at GEA Group

The Field Service Engineer typically executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & modernization of equipment. These activities are performed mostly on the customer’s site but based on the complexity and operational requirements can also be done in-house in our workshops. The position also entails the identification of customer needs, service opportunity leads and communication thereof to the Service Sales and Service Branch teams, supervisory tasks and customer training. S/he will be the face and first contact of GEA to, and with the customer. S/he will adhere to high ethical standards, and comply with all regulations/applicable laws and corporate governance. Their efforts place an equal priority on the after sales delivery to GEA Africa SFT Division.
The Field Service Engineer will operate in, but not limited to, the “location” as indicated above.

Responsibilities / Tasks
The key responsibilities & priorities for the role:

• Deliver service execution of the highest quality.
• Be professional in their dealings and communication with the customer.
• Identify service opportunities and leads, and communicate to the responsible GEA personnel.
• Be the “face” of the organization.

The Tasks And Responsibilities For The Role Include

• Troubleshooting of GEA Separation & Flow Technology Equipment
• Performing of planned and unplanned services and maintenance, and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.
• Installation and Commissioning of Equipment.
• Assist in Service Project Execution activities.
• Overhauling of equipment.
• Performing of tasks as per the defined and strict schedule to meet the deadline.
• Carry out site visits, audits and monitor site performance.
• Gathering and classifying data using various measuring equipment applicable to the equipment.
• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
• Operate various equipment in compliance with legal guidelines.
• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.
• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.
• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements.
• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.
• Providing of technical direction to service personnel.
• Adhering and following all HSE governance of GEA and customers.

Overview
Your Profile / Qualifications

• Candidate are likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one of technical fields relevant to our organization. The successful candidate will be a seasoned artisan/FSE with a minimum work experience of 5 years within our Industry. Correspondingly, the candidate should prove his/her ability to read and understand basic schematics and diagrams in his/her relevant field of expertise. The candidate should have sound knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.

Experience & Competencies

• Based on the above-mentioned requirements, candidates for the Field Service Engineer position have demonstrated abilities in the following areas:

Profound Experience In Either Of The Following Trades

• Mechanical
• Electrical AC & DC
• Millwright
• Fitter & Turner

Basic Competencies, As Demonstrated By

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources;
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Initiative - Volunteers readily; Undertakes self-development activities