Field Service Engineer at Hitachi Energy

Job Description:

General information:

• You as a Field Service Engineer will be part of Hitachi Energy business based in Modderfontein, South Africa.
• You will be executing service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines.
• Delivering excellent customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams, take actions to identify new service business opportunities for Hitachi Energy.

Responsibilities:

Service delivery:

• Performing service tasks, identifies technical problems and makes analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).

Customer approach:

• Contributing to customer satisfaction by executing service work according to customer order and expectation.
• Creating and maintaining a good relationship with customers and understands their needs.
• Identifying new sales opportunities and communicates them internally.

Materials and supply:

• Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities.

Documentation and reports:

• Preparing all documents and reports to be signed by the customer representative.
• Reporting work done in a timely manner and follows up when needed.

Troubleshooting:

• Proactively identifies potential equipment failures and requests proactive corrective actions.
• Troubleshooting equipment failure and makes recommendations to avoid repeating the problem in the future.

Operational excellence:

• Proactively identifies suggestions for product and quality improvement and communicates them further in the Hitachi Energy organization.
• Providing recommendations to management to improve operations and customer service.

Health, safety and integrity:

• Applying safety rules and safe practices as well as environmental responsibilities.
• Reporting unsafe practices and incidents.

Safety and integrity:

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• A bachelor's degree in electrical engineering or technical qualification. 2+ years of experience in tender and quotations. Knowledge in bids & proposals. Proficiency in both spoken & written English language is required.