Field Service Engineer Southern & East Africa at SMA Solar Technology South Africa

Your Contribution to the Big Picture

• Gives advice to customers over the phone regarding product specification, product portfolio, Service Partners, and standard service products (i.e., chargeable Services, warranty extensions, etc.)
• Provides independent commissioning, maintenance, and repair of solar and battery inverters as well as medium voltage stations (TCS, MVPS, MVS) for large scale PV power plants.
• Supports customers and/or installers remotely and on-site, so that issues relating to single and three phase inverters for large/medium scale PV power plants can be resolved.
• Upload data to the FMS and analyses to determine cause of failure (Utility) 
• Commissioning, troubleshooting, repairs and data analysis for residential, industrial & commercial PV plants. 
• Handles spare parts for changing out the individual inverter components and organizes the related logistics.
• Records all issues in Sales Force/Service documentation using multiple electronic reporting platforms and provides regular reporting to the Service Director and to the HQ Service division.
• Final clarification and documentation of customer enquiries regarding missing, incomplete and/or open deliveries, returns, complaints and unannounced returns according to the general instructions with extended scope. 
• Manages HSE requirements for customer site visits/repairs/commissioning (risk assessments and method statements)
• Reports health & safety issues detected during a site visit.
• Informal training of our customers on-site technical personnel and new SMA Service employees
• Assist with design and testing for modifications/retro fits on customer sites.
• Carries out any reasonable request for any person in the management team.
• Participates in an inventory check in line with the company’s stock take protocol. 
• Manages stock between main HUB and vehicle stock.

Your skills are needed

• Requires a BTech in Electrical Engineering, a Masters Degree is preferred
• At least three years of experience in professional customer service and in the installation, repair or maintenance of electrical plant or other installations in the field of power electronics
• Ideally a very good understanding of DC and measurement equipment
• Familiar with the occupational health and safety regulations and implementation and adherence to safety standards
• Proficient using MS Office
• SAP experience would be advantageous.
• An understanding of IP network technology would be highly advantageous.
• Experienced or knowledgeable about MV will be advantageous.
• A valid Class B driver’s license 
• Dealing with sub-contractors
• A willingness to be hands-on and get the job done in a professional manner. 
• A willingness to learn and gain experience and knowledge in the Solar industry.
• Willingness to travel in and around Sub Saharan Africa or Globally and attending training in Germany as required.
• Knowledge or experience with the South African Grid Code and plant control methodologies will be highly advantageous.
• Very good English and Afrikaans skills; German language skills would be advantageous.
• Excellent communication skills as well as the ability to interact with customers in a positive and professional manner as well as be able to work effectively and independently.