Field Service Specialist - S4 (Kempton Park) at Sandvik

The Role

• Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.

Key Performance Areas

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Electrical/Mechanical/Millwright Trade Certificate
• Basic Computer literacy
• English proficiency
• Relevant mining experience (5 years)
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment