Job Vacancies at Sandvik

The Role

• Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.

Key Performance Areas

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Electrical/Mechanical/Millwright Trade Certificate
• Basic Computer literacy
• English proficiency
• Relevant mining experience (5 years)
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment

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Job Description

• Provides technical support in Electrical and Mechanical Maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost efficiency and performance. Facilitate customer relations in the face of the customer and promote collaboration and teamwork.

Key Performance Areas

• Electrical Mechanical and Maintenance operations.
• Preventive maintenance, perform corrective actions, support planning and preparation, monitors outcome, documentation (outcome, root cause, time, improvements).
• Conduct Risk Assessments, Shift Reporting, and Incident Reporting.
• Work in accordance with standard operating procedures.
• Achievement of Key performance indicators.
• Follow quality and cleanliness standards.
• Communication of operational status and any deviations.
• Safety and housekeeping (5S) requirements. Comply with all Safe operation practices.
• Continuous improvements and development on a personal and operational level.
• Competence on product specific training

Profile required:

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Section 13 Trade Certificate Millwright or Diesel Mechanic
• Basic Computer literacy, Microsoft excel, word, PowerPoint, and outlook.
• English proficiency.
• Must have Flameproof certification.
• Must have Gas Testing certificate.
• Relevant mining experience (5 years)
• Underground mining environment in the production section
• Will be required to work shifts and be away from home for the duration of the shift.
• Need to be medically fit.
• Will be required to work in a difficult mining environment.
• Must have a valid Car Drivers license.
• Must have own transport.
• Sandvik Mining machinery Knowledge (Advantage)

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Key Responsibilities:

• Ensure that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment. This includes compliance with the Sandvik safety management program.
• Ensure the machine specification and options list are maintained to avoid localized development and a decline in profitability.
• Provide the Sales Area with any knowledge or information required to develop a solution that meets a prospective customer's need.
• Conduct analysis of competitor offerings and communicate this information to Sales Areas and Product Lines.
• Provide input on possible technical and application changes to drive product improvements via Product Management and communicate with the Offering Team to ensure Product Roadmaps cater to future requirements.
• Monitor and report on trends for changes to current specifications across the Underground Drills offering.
• Build a solid working relationship with the Business Line Manager and keep them updated and informed of product line activities within each specific product line.
• Provide input to engineering with regards to any liability or risk-related performance issues and where applicable coordinate safety recall or safety-related bulletins in terms of distribution and understanding to the Sales Area.
• Actively participate in New Product Development planning and customer validation when required (normally Gate 0 to Gate 2).
• Provide performance data to the respective Product Line Manager to allow management of the product over its life cycle.
• In conjunction with technical support teams, review warranty claims to understand any trend or pattern and provide input to product management and/or engineering.
• In conjunction with product management teams identify opportunities where new products can be trialled.
• Manage a team of Product Masters.

Your Profile:

• Degree in Mechanical/Electrical Engineering
• At least 5 years of Underground Drills product line experience
• Sound business acumen
• Ability to influence and negotiate
• Ability to resolve problems and manage customer and stakeholder relationships
• Ability to analyze data
• Must be medically fit to operate in an underground environment
• Must be willing to travel extensively
• English proficiency
• Valid driver’s license

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MAIN RESPONSIBILITIES: 

OPERATIONAL ACTIVITIES: 

• Identify needs, opportunities & visit clients 
• Ensure visual inspection of all requests for rebuilds/modifications is  carried out 
• Assist with scope planning & proposals 
• Participate in weekly/monthly Reviews 
• Generate & submit report to client(s) 
• Take corrective action to address deviation(s) 
• Seek reductions & discounts 
• Communicate results to management and staff 
• Plan utilization of staff 
• Management of service contracts including operational requirements and  profitability
• Management of service and maintenance teams
• Collaborations with other departments to address service/maintenance related issues and improve overall performance and efficiency
• Process optimization

EFFECTIVE CUSTOMER RELATIONS: 

• Address complaints and suggestions 
• Competitor analysis and needs analysis 
• Interact regularly with client(s) 
• Manage resources availability 
• Clarify customer expectations to staff and management 

EFFECTIVE SUBORDINATES: 

• Conduct Performance agreements, reviews & appraisals 
• Create learning opportunities for subordinates 
• Continuously assess the skills levels of your subordinates and recommend formal functional training when needed 
• Recommend formal functional training when needed 
• Ensure effective management of sub-ordinates 
• Conduct monthly forum meetings to effectively manage IR 
• Produce rolling forecast, budget & weekly targets 
• Identify & implement procedural change 
• Manage profit margins 
• Use preferred service providers 

COST-EFFECTIVENESS: 

• Management of the department’s budget
• Manage invoice of all costs per contract 
• Manage Labour turnover 
• Initiate preferred procurement initiatives 
• Implement performance improvement recommendations when required
• Continuous needs analysis (internal and external) 

SALES TASKS AND ACTIVITIES: 

•  Knowledge of processes, tools, techniques, and theory behind selling the organization's products or services. 

EDUCATION 

• Grade 12 / N3 Technical Qualification 
• Diploma/Degree in mechanical/electrical engineering (NQF 7) 
• Diploma/Degree in business management (advantageous) 
• SSDP (Supervisory Safety Development Program) completed 
• Computer literacy 
• One SGL 
• Knowledge of Sandvik databases 

EXPERIENCE 

• 7 years in a senior management position 
• Experience in Operations management 
• Experience in mechanized mining applications (underground mining) 
• Coal mining experience (advantageous)
• English proficiency 

COMPETENCIES 

• Personal Growth 
• Relationship Management 
• Producing Results 
• Problem Solving 
• Products and Services 
• Project Management 
• Administrative Compliance 
• Risk Management 
• Application of ISO Standards 
• Legal and SHEQ Compliance 
• Employee Relations 
• Emotional Intelligence 
• Conflict Management 
• Communication 
• Talent Management 
• Performance Management 
• Business Ethics 

OTHER 

• Physical and medical ability to function in a mining environment 
• May be required to travel 
• Willingness to relocate based on operational requirements 
• Selection assessments to be conducted 

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The Role:

• Provides technical support to Production/Planning department/Technical department on a variety of technical tasks in order to achieve improvements in production and operation processes.

Key Responsibilities:

• Develops and recommends procedures and methods and prepares technical reports and documentation.
• Performs technical evaluations of events to determine root cause; recommends corrective action.
• Monitors instruments and equipment and collects operating data including calibration, inspection, testing and repair activities to assist in making on-line adjustments to instruments, equipment or products.
• Analyzes and resolves malfunctions and deviations of instruments and control systems to identify and resolve problems.
• Conducts analyses and prepares reports using metrics from salvage tracking, trending, reporting and root cause analyses.
• Maintains process designs to optimize process and facility use while conforming to standard operating procedures (SOPs) and good manufacturing practices (GMPs).

 Your Profile:

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate of Competence - Diesel Mechanic, Auto Electrical, Millwright
• Underground mining environment, maintaining of earth moving equipment
• Valid driver's license