Product Support Manager - Kempton Park at Sandvik

Key Responsibilities:

• Ensure that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment. This includes compliance with the Sandvik safety management program.
• Ensure the machine specification and options list are maintained to avoid localized development and a decline in profitability.
• Provide the Sales Area with any knowledge or information required to develop a solution that meets a prospective customer's need.
• Conduct analysis of competitor offerings and communicate this information to Sales Areas and Product Lines.
• Provide input on possible technical and application changes to drive product improvements via Product Management and communicate with the Offering Team to ensure Product Roadmaps cater to future requirements.
• Monitor and report on trends for changes to current specifications across the Underground Drills offering.
• Build a solid working relationship with the Business Line Manager and keep them updated and informed of product line activities within each specific product line.
• Provide input to engineering with regards to any liability or risk-related performance issues and where applicable coordinate safety recall or safety-related bulletins in terms of distribution and understanding to the Sales Area.
• Actively participate in New Product Development planning and customer validation when required (normally Gate 0 to Gate 2).
• Provide performance data to the respective Product Line Manager to allow management of the product over its life cycle.
• In conjunction with technical support teams, review warranty claims to understand any trend or pattern and provide input to product management and/or engineering.
• In conjunction with product management teams identify opportunities where new products can be trialled.
• Manage a team of Product Masters.

Your Profile:

• Degree in Mechanical/Electrical Engineering
• At least 5 years of Underground Drills product line experience
• Sound business acumen
• Ability to influence and negotiate
• Ability to resolve problems and manage customer and stakeholder relationships
• Ability to analyze data
• Must be medically fit to operate in an underground environment
• Must be willing to travel extensively
• English proficiency
• Valid driver’s license