Fresh Jobs at Sun International

Job Description: 

• The Call Centre Agent, as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on-board and support online sports betting customers in line with company standards.

Core behavioural & Technical / proficiency competencies: 

Behavioural: 

• Problem Solving.
• Collecting Information (listening; asking questions).
• Creating customer experiences.
• Acting with energy and enthusiasm.
• Building & Developing relationships.
• Responding with urgency.
• Conflict handling skills.
• Assuring Quality.
• Following Procedures.

Technical: 

• Product/Gaming pricing structures.
• Sports betting /alternate gaming product knowledge.
• Proficient MS Office skills.
• Working knowledge of Opera suite.
• Selling skills.
• Listening skills.
• Telephone skills.

Job Requirements

Qualification:

• Grade 12.
• 2/3 year Diploma in related fields. 

Experience:

• 1-2 years' experience in a call centre environment.

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Job Description

• The International Sales Manager is responsible for growing Sun International’s international market share and revenue by managing and optimising the international sales process, developing key international accounts and building strategic trade partnerships.
• The role executes international sales plans across priority source markets, manages relationships with tour operators and other international partners, and drives sustainable and profitable inbound business.

Core behavioural & Technical / proficiency competencies

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• International Sales Strategy Development
• International Key Account Management
• Market Research & Trend Analysis
• Strategic Trade Partnership Management
• Customer Relationship Management (CRM)
• Negotiation & Contract Management
• Sales Forecasting & Reporting
• Brand & Campaign Management
• Performance Marketing & Customer Acquisition
• Marketing Analytics
• Commercial & Financial Acumen
• International Market Development
• Budget Management
• Digital Marketing & Social Media
• Cultural Understanding & Protocol
• Stakeholder Management
• Business Intelligence – Power BI / Databricks

Job Requirements

Qualifications:

• Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Marketing, Travel and Tourism, Business Management or a related field [Required].

Experience:

• 8–10 years’ experience in international sales and marketing within the hospitality sector
• 3–5 years’ experience managing international key accounts and trade partnerships
• Proven track record in international sales and revenue generation
• Established relationships with inbound tour operators
• Experience managing international key accounts and strategic trade partnerships
• Experience negotiating commercial agreements and contracts with international clients and partners
• Exposure to diverse international market segments and cultural protocols
• Experience conducting market research and identifying international market opportunities
• Experience using CRM and business intelligence/reporting tools
• Experience managing sales and marketing budgets and delivering against revenue