Call Centre Agent: Sunbet at Sun International

Job Description: 

• The Call Centre Agent, as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on-board and support online sports betting customers in line with company standards.

Core behavioural & Technical / proficiency competencies: 

Behavioural: 

• Problem Solving.
• Collecting Information (listening; asking questions).
• Creating customer experiences.
• Acting with energy and enthusiasm.
• Building & Developing relationships.
• Responding with urgency.
• Conflict handling skills.
• Assuring Quality.
• Following Procedures.

Technical: 

• Product/Gaming pricing structures.
• Sports betting /alternate gaming product knowledge.
• Proficient MS Office skills.
• Working knowledge of Opera suite.
• Selling skills.
• Listening skills.
• Telephone skills.

Job Requirements

Qualification:

• Grade 12.
• 2/3 year Diploma in related fields. 

Experience:

• 1-2 years' experience in a call centre environment.