Service Operations Manager - Kempton Park at Sandvik

MAIN RESPONSIBILITIES: 

OPERATIONAL ACTIVITIES: 

• Identify needs, opportunities & visit clients 
• Ensure visual inspection of all requests for rebuilds/modifications is  carried out 
• Assist with scope planning & proposals 
• Participate in weekly/monthly Reviews 
• Generate & submit report to client(s) 
• Take corrective action to address deviation(s) 
• Seek reductions & discounts 
• Communicate results to management and staff 
• Plan utilization of staff 
• Management of service contracts including operational requirements and  profitability
• Management of service and maintenance teams
• Collaborations with other departments to address service/maintenance related issues and improve overall performance and efficiency
• Process optimization

EFFECTIVE CUSTOMER RELATIONS: 

• Address complaints and suggestions 
• Competitor analysis and needs analysis 
• Interact regularly with client(s) 
• Manage resources availability 
• Clarify customer expectations to staff and management 

EFFECTIVE SUBORDINATES: 

• Conduct Performance agreements, reviews & appraisals 
• Create learning opportunities for subordinates 
• Continuously assess the skills levels of your subordinates and recommend formal functional training when needed 
• Recommend formal functional training when needed 
• Ensure effective management of sub-ordinates 
• Conduct monthly forum meetings to effectively manage IR 
• Produce rolling forecast, budget & weekly targets 
• Identify & implement procedural change 
• Manage profit margins 
• Use preferred service providers 

COST-EFFECTIVENESS: 

• Management of the department’s budget
• Manage invoice of all costs per contract 
• Manage Labour turnover 
• Initiate preferred procurement initiatives 
• Implement performance improvement recommendations when required
• Continuous needs analysis (internal and external) 

SALES TASKS AND ACTIVITIES: 

•  Knowledge of processes, tools, techniques, and theory behind selling the organization's products or services. 

EDUCATION 

• Grade 12 / N3 Technical Qualification 
• Diploma/Degree in mechanical/electrical engineering (NQF 7) 
• Diploma/Degree in business management (advantageous) 
• SSDP (Supervisory Safety Development Program) completed 
• Computer literacy 
• One SGL 
• Knowledge of Sandvik databases 

EXPERIENCE 

• 7 years in a senior management position 
• Experience in Operations management 
• Experience in mechanized mining applications (underground mining) 
• Coal mining experience (advantageous)
• English proficiency 

COMPETENCIES 

• Personal Growth 
• Relationship Management 
• Producing Results 
• Problem Solving 
• Products and Services 
• Project Management 
• Administrative Compliance 
• Risk Management 
• Application of ISO Standards 
• Legal and SHEQ Compliance 
• Employee Relations 
• Emotional Intelligence 
• Conflict Management 
• Communication 
• Talent Management 
• Performance Management 
• Business Ethics 

OTHER 

• Physical and medical ability to function in a mining environment 
• May be required to travel 
• Willingness to relocate based on operational requirements 
• Selection assessments to be conducted