Field Service Technician Secunda - S3 at Sandvik

The Role

• Get customer satisfaction by repairing, inspecting maintaining and commissioning service, considering economical and other aspects. Problem-solving by using of approaches, tools, and techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Key Performance Areas

• Repair, maintain, inspect, and commission the LS170, LS190, LS312 and Mercury equipment at customer site,
• Report, capture and document results at end of every shift to Foreman, Control Room, and team
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Support the customer’s product/equipment/processes by suggesting possible improvements.
• Provide technical support to the sales team.
• Provide problem solving to customer and team.
• Ability to produce positive results in sales-client interventions.
• Guide colleagues in service/operational methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Profile Required

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate of Competence in Fitter, Diesel Mechanic, or Millwright
• Minimum 2 years experience working as Field Service Technician with proven competence in mining equipment.
• Basic Computer literacy
• English proficiency
• Valid driver's license
• Full physical & medical certificate to work in mining environment Experience in:
• Fault finding hydraulic, electrical, Drive train, and Diesel offerings
• Flameproof Certificate
• Own a set of tools