Field Support Co-Ordinator at Tracker Connect (Pty) Ltd

Introduction

• Field Support Co-Ordinators provide application support across all regions to ensure effective client engagement. They deliver targeted training on Tracker Fleet Applications internally and externally, while maintaining strong communication with key Stakeholders. The role is critical in driving feedback loops that enhance customer experience and support operational goals.

Job description

• A good understanding of the company goals and strategy. 
• A good understanding of the Tracker Applications.
• Innovative ways to Train , Guide and Support clients on Tracker Applications
• Field Support Agents is to capture Client Tasks/Visits and manage All Tickets allocated to them to produce meaningful insights that can assist with Overall Client Satisfaction.
• Support customer demands and business needs when required (Adhoc Projects)
• Field Support Co-ordinators are responsible for ensuring all Tracker Application features function correctly, Any discrepancies must be identified and logged immediately
• Onsite Training /Meetings and Remote Assistance when required to ensure Tracker Applications work within client environment seamlessly
• Assist in CCMA when required
• Maintain a good relationship with All Tracker Departments to ensure that efficiencies are met in line with departmental objectives.

Minimum requirements

• Essential: Matric NQF 4
• Essential: At least 5 years’ Application (tracking) experience
• A and N Certification (Completed)
• CompTIA Certification (Advantageous)
• API Integration (Advantageous)
• Demonstrated competence and working knowledge of administrative, organising, coordinating
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Cultural sensitivity social perceptiveness