Field Technician - Blue Nova Energy (JHB) (Longmeadow) at ACDC Dynamics SA

Description

•  The successful candidate will be responsible for commissioning, site acceptance testing, repair, maintenance, and technical support of Blue Nova battery energy storage systems, including low-voltage, high-voltage, iESS, and turnkey products.Blue Nova Energy, a subsidiary company of ACDC Dynamics, is seeking a skilled and customer-focused Field Technician to join its technical team.
• This role requires a hands-on technical professional who is comfortable working on customer sites locally, regionally, and internationally, and who can provide reliable support, accurate reporting, and effective fault resolution to ensure customer satisfaction and continuous product improvement.
• The Field Technician will travel to customer sites to commission, repair, install, maintain, and support Blue Nova battery systems. The role also includes factory assessments, minor repairs, remote technical assistance, ticket administration, parts management, and liaison with internal and external stakeholders.
• Commission battery systems on site, including Site Acceptance Testing, containerised solutions, inverters, peripheral equipment, and energy management systems.
• Repair and maintain Blue Nova batteries across all product ranges, including LV, HV, iESS, and turnkey solutions.
• Conduct diagnostics, fault-finding, forensic investigations, root-cause analysis, and technical resolutions to ensure customer satisfaction.
• Provide field, telephonic, virtual, and ticketing support to customers, clients, installers, EPCs, and end-users.
• Work on live battery systems where required, while ensuring compliance with site health and safety requirements.
• Prepare accurate and timely reports on site visits, repair work, fault findings, customer feedback, and technical recommendations.
• Liaise with Production, Development, Support, logistics, customers, and other stakeholders to ensure effective service delivery and continuous product improvement.
• Conduct basic factory battery assessments, minor repairs, warranty validity checks, and support-related administration.
• Request, manage, and track spare parts, tools, equipment, stock, parts issued, and parts returned.
• Create and update support tickets, capture service records, assist with estimates, sales orders, RMAs, invoicing support, SLA administration, and Zoho ERP-related support processes.

Requirements

• Technical Diploma, Certificate, or BTech in Electrical Engineering.
• Electrician qualification, Red Seal, Wireman’s Licence, and/or PV GreenCard will be advantageous.
• Minimum of 3 to 5 years’ relevant technical experience.
• Strong understanding of DC and AC power fundamentals, renewable energy systems, battery energy storage systems, and related technical products.
• Ability to read and interpret electrical schematics.
• Computer literate with proficiency in Microsoft Office packages; Zoho ERP experience will be advantageous.
• Knowledge of health and safety requirements, stock control, inventory management, support administration, and ERP processes.
• Excellent verbal and written communication skills.
• Strong customer-service orientation with the ability to build and maintain relationships with internal and external stakeholders.
• Able to work independently and as part of a team, make sound technical decisions within an agreed framework, and perform under pressure.
• Physically fit and able to work under harsh or potentially hazardous client site conditions.
• Willing and able to travel locally, regionally, and internationally when required.
• Strong conflict-management skills.