Field Technician - Fibre at West Indian Ocean Cable Company (WIOCC)

Job Objective: 
Focus on delivering efficient field support, by installing, commissioning and maintaining access and core fibre routes for self-build and leased fibre. To be acknowledged as 3rd level technical competence relating to network fibre. You will need to collaborate with cross-functional teams to enhance service delivery and client satisfaction.

Key Duties & Responsibilities

• Install fibre cables on access and core routes according to best practices and standards
• 24/7 Field assistance, on-call
• Commission fibre spans and end-to-end fibre circuits through the use of OTDR and OLTS
• Verify and capture as built documentation
• Attend to fibre breakdown and preventative maintenance
• Liaise with internal Project Managers and 3rd part suppliers for the execution of designed plans
• Assist with management & planning of the overall fibre network, including auditing and record management
• Assist other departments and lead and report on projects as requested by the Program Manager
• Ensuring network design aligns with NetSuite as appropriate
• Adhere to all company policies and procedures

Minimum Qualifications

• Diploma (or equivalent work experience) in a technical field
• Maths and English school leavers certificate or equivalent

Minimum Experience & Skills

• Requires a minimum of 3 years of technical experience in the telecom industry with at least 2 years in
• fibre installation and maintenance role
• Knowledge of ducts, fibre, build methodologies, splice enclosures, patch panels, OSP and ISP
• Quality assurance auditing & testing, manage and mitigate network risk register
• Optical networking experience including OTDR, OLTS, fibre types, testing, splicing and installation
• Experience in Google Earth, QGIS and OSS systems
• Effective written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with Clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills
• Ability to quickly learn from other team members and prepared to self-study
• Punctual and Reliable