Finance Manager: Personal and Business Banking at Bidvest Bank

PRIMARY PURPOSE

• The purpose of the role is to support the Personal and Business Banking divisions.
• This role will be crucial in managing the full P&L for Merchant Services and Card Transactions for both business and personal banking segments.
• This individual will also drive cost efficiency including scheme costs, review contracts, and identify cost-saving opportunities.
• The ideal candidate will have significant experience in business partnering, understanding scheme costs and processes, working closely with frontline and product teams, and have a track record of optimizing financial performance in these areas.

TECHNICAL COMPETENCY REQUIREMENT

• Financial Acumen
• P&L Management & Cost Optimization
• Leadership & Team Management
• Strategic Thinking & Problem Solving
• Analytical Mindset
• Relationship Building & Stakeholder Management, Internal Controls, Scheme
• Cost optimisation, System integration and automation, Business case development

REQUIRED MINIMUM EDUCATION AND TRAINING

• An accounting qualification CA (SA), OR CIMA.

REQUIRED MINIMUM WORK EXPERIENCE

• 5-7 years prior experience in Finance and Business roles

KEY PERFORMANCE AREA (KPA)

FINANCIAL

• Take full ownership of the Merchant Services P&L and Card P&L for both Business Banking and Personal Banking, ensuring accurate reporting, analysis, and financial performance.
• Drive the financial performance of card and merchant services, ensuring profitability while maintaining a focus on cost control and efficiency.
• Lead efforts to drive cost efficiency across all scheme-related activities, focusing on reducing scheme costs and penalties.
• Oversee and manage all expenses within the Personal and Business Banking divisions, ensuring accurate financial reporting and controls.
• Identify opportunities to optimize costs, streamline processes, and implement cost-saving initiatives without compromising service delivery

CUSTOMER CENTRICITY

• Levels and quality of service delivery as experience by internal & external stakeholders
• Interprets business/customer requirements to provide timeous solutions.
• Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time
• Degree of customer satisfaction from customers.
• Participate in building solid business cases for Opportunities Identification (Cross-sell, upsell, acquisitions, new products, etc). Campaigns Formulation & Tracking.
• Provision of quality insightful Client, Product, Channel, Banker Analytics. 1. Rate x volume type analysis. 2. Unpack the make up of rate to clearly articulate what works or does not work and clarity of action. 3. Volume - Distil the impact of volume analysis to clearly reflect on corrective action and who needs to action what.

OPERATIONAL EXCELLENCE

• Understand the operations of the various systems within the division and how these feed into the reporting system.
• Understand the finance operations of the division and ensure that all general ledger recons are per the Quality Recon Governance Framework.
• Understand billing on the relevant products and how this translates to acquiring and transactional revenue.
• Lead the Operational Risk committee for PBB Finance

PEOPLE LEADERSHIP

• Embrace diversity in race, gender, religion. Diversity in skills, experience, and work across capability to problem solve. Employee Net Promoter Score (eNPS)
• Lead, mentor, and develop a team of 2 finance professionals, ensuring high performance and fostering professional growth.

DATA MANAGEMENT

• Identify repetitive processes and reimagine the process. Eliminate manual work arounds. Eliminate/reduce the number of journals processed on a regular basis.

STAKEHOLDER MANAGEMENT

• Work alongside key business decision makers.

REPORTING

• Timeous reporting to supported Business and external parties.

LEARNING AND GROWTH

• Keeping abreast of own development and ensure exposure is gained based on development areas.
• Provide training and development to staff.
• Take ownership for driving own career development