Financial Systems Implementation Specialist – Permanent – Johannesburg, Gauteng at Paracon

Key Responsibilities:

• Coach and prepare customers for successful rollouts of the applications. Ensure effective transfer of information learned in training to the work environment.
• Prepare design for all workflows and perform functionality tests on all implementation processes.
• Set up static data on client systems.
• Set up client specific reports according to their needs
• Studying and examining the client requirements of the company and creating solutions on the basis of that.
• Diagnosis, research and analyse customer issues and requests.
• Prioritizing and escalating issues when needed and keeping customers informed of progress. Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings and sequences.
• Identify gaps in functionality and work with product management to enhance our products.
• Serve as the lead contact for daily customer interaction and implementation activities.
• Discuss software program configurations of the company and ensure that they understand how to update and manage the system.
• Create and update product and training documentation

Essential Competencies:

• 3 year Degree in Finance