Fire and Liabilities – On The Road – Investigator (Western Cape) at OUTsurance

Job Description
As the OUTsurance Claims Assessor /Investigator you will be responsible for assessing, validating and finalising fire and liability claims in the personal lines and business.

Responsibilities:

• Validate all fire incidents and claims
• Validate all liability incidents and claims
• Meeting with clients, witnesses, SAPS officials, towing operators etc.
• Finalise all reports and administration (reports, scanning, photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients
• Conduct all the above to the required performance and quality standards that are in place with all Liability claims
• Conduct all the above to the required performance and quality standards that are in place with all Fire incidents

Required Competencies & Personal Attributes:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiation skills
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with an investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability

Qualifications

Essential

• Matric
• Valid Driver’s license
• 3 years  working experience in Claims or Health and Safety

Advantageous

• Investigations experience will be beneficial, especially fire claims investigation/ assessing.
• Previous liability claims investigation experience will be beneficial
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
• Previous investigations experience will be beneficial