Fire Technical Co-Ordinator at Fidelity Services Group

Overall purpose of the job:

• The purpose of the Fire Technical Co-ordinator  is to run the day to day technical co-ordinating activities of the branch. The person need to show a willingness to be flexible on functions and duties and be the offices general administrator and go to person

Duties & Responsibilities:

• Scheduling of jobs with clients and technicians (internal & external)
• Answering all incoming calls in an efficient and professional manner
• Print & distribute technicians work schedules daily
• Call and confirm all calls booked with client
• Recording of technicians daily whereabouts and take corrective measures should schedules need to be changed.
• Give assistance to clients on an ongoing basis
• Collecting of outstanding paperwork daily, including job cards and invoices
• Keeping all sales and service trackers up to date.
• Monitoring all vehicles and keeping track of any repairs and services done.
• Ordering of consumables, stock and general purchases for branch
• Generate new stock codes not loaded on the system
• Following up of orders with suppliers for jobs
• Van stock counts and variance reports
• Preparing and scanning of documentation for invoicing
• Assist with OTA’s, overtimes and expense claims
• Assist with stock issuing to all jobs
• Preparing files for invoicing
• Saving of file hard copies to system
• Ensure project registers updated with relevant project information and run  the Fidelity SmartInspect platform
• Ensure general filing sorted out and maintained regularly
• Ensure that stock is allocated for jobs prior to invoicing
• Work effectively with sales, commissioning engineers and Project Manager
• Work and adhere to detailed commissioning plans which identifies the activities needed to successfully install/service, commission and handover sites,
• Proper control over all documents and records of all tests on site to include in handover documents as proof of functional testing.
• Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Service Manager and ensure the successful completion or projects;
• Check stock before deployment to site and when on site in order to ensure everything required is available. This includes managing any vehicles stock that may be issued.
• Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
• Maintaining a good customer relationship with all Clients
• General office administration and reception
• Overtime work required from time to time

Minimum qualifications and experience:

• At least 5 (five) years’ experience in a similar position. Exposure to a fire environment would be preferential.
• Working knowledge and application of applicable SANS legislation advantageous
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Computer Literate (MS Office),
• Experience in SAP advantageous
• Reliable transport
• Valid driver’s licence
• Valid passport

Skills and Attributes:

• Customer focused
• Confidence
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Enthusiastic, willing to go the extra mile
• Ability to work on your own within a small team
• Agility
• Accountability
• Collaborative
• Resilience/ positive mind set
• Work under pressure in a fast moving growth environment
• Action Oriented
• Priority setting
• Approachability
• Integrity and Trust

Deadline:29th August,2025