Fitment Centre Liaison at Altron Bytes Systems Integration

Job Description

• Develop procedures and workflows
• Develop and Review Standard Operating Procedures, workflows and quality systems, annually.
• Improve systems, workflow and efficiencies
• Innovative improvements to systems and workflow to suit evolving customer needs.
• To deliver an efficient and effective service to both internal and external clients at all times
• Respond to daily escalated customer queries and resolve efficiently or escalate further where needed
• Maintaining business relationships with new and existing fitment centers
• Manage and maintain contractual agreements  and records with new and existing fitment centers
• Onboard new applications, contracting and closure of Fitment centers
• Maintain accurate fitment center technician roll call records, add and remove resources as and when required
• Ensure compliance on technician certification, retraining and security checks
• Partner with QA manager to ensure quality compliance
• Manage and optimize engagement processes for Stock, Finance and Mobitech at new and existing fitment centers
• Manage SLA compliance on fitments, repairs, feedback and escalations 
• Manage on pricing, on seller agreements, commissions and targets, send out regular communication and updates  
• Management of branding and promotional material at Fitment centers
• Escalation management, external and internal  
• Quarterly visits to every Fitment center

Personal Development

• Meet the requirements of the agreed personal development plan and report progress as per agreed review dates.

Education

• National Certificate Level 4 (N4) / Grade 12: Business Administration (Required)